Surpass Senior Living

The people at The Heritage are nice and helpful. The community looks good and seemed clean. The price points were higher than the community we chose. This is a new community and while we were there it felt like there was no one there.

They had a change in directors when we moved in and the new director is nice. The entire staff are involved with the residents. I would say overall the food is good. This community is quiet and peaceful. The community is clean and I would recommend it.

We looked at many places in the area and chose Autumn Leaves due to the staff. They seemed to truely care about their residents.

The Heritage at Twin Creeks is a brand new community so they are going through some growing pains. The staff are nice and helpful. My dad is doing great and has started participating in some of the activities offered. I would recommend this community.

Overall our experience with Autumn Leaves of Meyerland has been a good one. It's a nice looking, clean, well kept community, and I think the care they provide to the residents is very good. For the most part the staff is friendly and professional, although I do think the head nurse could be a bit more personable.

We like it very much. The food looks very good, they keep the place tidy. They are just finishing painting right now. I would give them a four so far.

My mother has been in this facility for three weeks and has enjoyed it immensely . Three square meals a day and the food is good. I have eaten there twice. She is a social person and has enjoyed making new friends.The facility is in a well-kept part of town and Easily accessible from the 75Highway. Flexibility regarding the level of care is excellent.

This is a new and immaculate facility. The staff is very friendly and attentive to the residents. The price is on the higher end of places that we looked at, but it is also a memory care facility and many of the residents need help eating, bathing, dressing, and toileting, so they do have a high ratio of staff. Whenever I have been there, the activities person is always very busy keeping residents engaged in games and music, and there is always plenty of staff available to help residents and monitor them. I recommend this facility.

Great facility!

I thought they did a nice job overall at Sommerset Assisted living. The facility itself was well kept and clean, and the staff in the assisted living portion were friendly and professional.

Ashley gave us a tour yesterday and was very kind and informative. She followed up with me later that day and the facility was very nice.

I am having issues with her room being cleaned and the trash being emptied daily. That's important. They should also give my loved one a bath more than once a week and change the sheets a little bit more often. Everybody is very friendly. Overall, it was a pretty good experience. I would recommend it. I think they just need to be on top of things to make sure your family is taken care of the way they should be.

We loved this facility and would put my uncle here in a heartbeat; however, his funds would not cover the costs here.

Things have gone well with Autumn Leaves of Meyerland so far, they've been a real pleasure to work with. They were so helpful throughout the whole touring and move-in process, I really don't think we could have done it without them. Our loved one can be very difficult to deal with, but the caregivers here are patient and professional, and have been able to handle things without incident, for the most part.

My father has complained a little about there not being enough activities. They do have some, but could use some more. The staff is really good at being accessible. I can contact them any time with any questions or issues and they are quick to respond and take care of it.

The one thing that I would say Elmcroft of Quail Springs needs improvement on is their staffing. The ratio of staff to residents has not been where I feel it needs to be. However, I am aware that they are currently building up more staff so I am confident that this will be less of an issue in the near future. Overall though we are very happy with Elmcroft of Quail Springs and it has been a very good experience.

They keep it very clean. The staff is really friendly, but they are really understaffed. The nurse quit a week ago, and the administrator is only there part time. I have a feeling that most of the people are part time now. It's much better than I ever thought it would be. In comparison to others, they are a very good value. The activities are good. The food is just the best too. There is just a lot of staff turnover.

The marketing rep, Dana, is very knowledgeable. She spend a lot of time explaining why Autumn Leaves did certain things the way that they did. I got the impression that the staff very much cared about the residents and put their needs above all other considerattions

For the resident the attentiveness and responsiveness, I would give them a 3.5, to the family they would be a five with that. The food has limited variety, it's repetitive, and not very creative. When it's good it's good though. Response time could be improved, especially at night. When people call out sick, they can be a little short staffed. They have put some people on call to fill in. We chose them because it's pretty new, so it's nice and clean. They also have memory care specialty, and I feel the staff is trained to handle certain situations.

We toured this community when we were looking into care options for a loved one. I thought this was a very nice looking community, and it looked like they took great care of their residents! It definitely looked like it would have worked out carewise, and from what we heard it has a great reputation. It didn't have quite the same homey feel as the community we ended up selecting, but still seemed like a great place!