Surpass Senior Living

My father has complained a little about there not being enough activities. They do have some, but could use some more. The staff is really good at being accessible. I can contact them any time with any questions or issues and they are quick to respond and take care of it.

The one thing that I would say Elmcroft of Quail Springs needs improvement on is their staffing. The ratio of staff to residents has not been where I feel it needs to be. However, I am aware that they are currently building up more staff so I am confident that this will be less of an issue in the near future. Overall though we are very happy with Elmcroft of Quail Springs and it has been a very good experience.

They keep it very clean. The staff is really friendly, but they are really understaffed. The nurse quit a week ago, and the administrator is only there part time. I have a feeling that most of the people are part time now. It's much better than I ever thought it would be. In comparison to others, they are a very good value. The activities are good. The food is just the best too. There is just a lot of staff turnover.

The marketing rep, Dana, is very knowledgeable. She spend a lot of time explaining why Autumn Leaves did certain things the way that they did. I got the impression that the staff very much cared about the residents and put their needs above all other considerattions

For the resident the attentiveness and responsiveness, I would give them a 3.5, to the family they would be a five with that. The food has limited variety, it's repetitive, and not very creative. When it's good it's good though. Response time could be improved, especially at night. When people call out sick, they can be a little short staffed. They have put some people on call to fill in. We chose them because it's pretty new, so it's nice and clean. They also have memory care specialty, and I feel the staff is trained to handle certain situations.

We toured this community when we were looking into care options for a loved one. I thought this was a very nice looking community, and it looked like they took great care of their residents! It definitely looked like it would have worked out carewise, and from what we heard it has a great reputation. It didn't have quite the same homey feel as the community we ended up selecting, but still seemed like a great place!

This was a good facility for dementia care. The bedrooms are spacious and the staff is involved in the overall care, not just mentally, but physically as well.

The staff we dealt with while we were there were friendly. They tried to keep the residents engaged during the day with activities. Anytime I visited, there always seemed to be an activity going on. She seemed more comfortable there, she was starting to form a little group of friends. They have been very fair with their pricing. They have worked with us and have been accommodating.

The memory care is not as well kept as the assisted living side. The activities are an insult to their intelligence. I am finding that I have to go and get her and provide her enrichment, some of the residents are so bored that they want to come with us when I take my her out. The highlight is that she has social interaction with the other residents. In memory care everything is on a set schedule, she feels she has been downgraded. When they go to memory care they just lose so many ammenities, wi-fi, all day coffee and cookies, those things. Lightbulbs need to be replaced, there is nothing that tells you when things happen, who the staff are, when mealtimes bathtimes, or medication times happen. The staff is lovely the residents are lovely. They are understaffed. I feel like I am part of the family. The communication among the staff is lacking sometimes. I would reccommend this complex to others just because of the staff and how genuinely nice they are, things aren't perfect everything is so individual. It's a mixed review, there are definitely things that need to be improved but they care and are genuinely nice. I give them a C+.

We toured this location when we were looking into options for our loved one. It looked like a nice place, it was clean and well kept, and the staff and residents all looked friendly and happy. This was definitely an option we were considering, although we ended up choosing one more conveniently located for us.

The Autumn Leaves staff give dignity to those who need extensive care. It brings joy to my families hearts to see the care given to my mother the staff. It's rare that I give these sorts of reviews, but I have been very impressed by this community.

My father-in-law was there. He liked it quite a bit. It's very nice. They only thing I think they could improve is their food. It's really repetitive and cafeteria-like. It's just not the greatest. I think more options would be nice.

My mother is in this community. The staff is very friendly and helpful; they pay attention to the people. The apartments/room are nice looking and clean. Laundry is done in room with a stackable washer and dryer so we don’t have to worry about mom losing things. The grounds are beautiful with rocking chairs on the front porch, with pretty plants blooming all around. The patio also has chairs with umbrellas. Also church services are available. Mom likes the food, they have many options and you can order breakfast for any meal of the day. Fruit and salad options are always available. They have options and that’s a good thing. Mom is visually impaired and it would be nice to have more activities for people who are less vision dependant. The pricing is reasonable.

Light, bright, good central patio. Just past Mercy Hospital. Bus does joy ride once a week. Studio room on back cornor by bueaty shop. convenient.

would prefer to have fridge and microwave not full kitchen and laundry service but do like in home weekly dr visits.. that is great..

Drove by facility and it is beautiful from outside. Very large, new facility. I've been told that these sorts of facilities charge for every little thing...each time patient gets up and goes to bathroom, etc. This charge is added onto the general monthly bill. This would be something to figure out if determined interested.

Staff was very informative and warm. This is a new facility and I liked it.

I really like their administrative staff and the caretakers, they were all very sweet and tried to make my dads stay best as possible and listened to our needs and concerns. My dad is more advanced in his Alzheimer's and they were not equipped to handle his care. I think facilities need to say what they are able to specialize in. This facility is more equipped to handle individuals who have earlier stages of Alzheimer's.

I really liked this community when we toured it, in fact, it was my first choice. The community was very clean and modern looking. The staff was wonderful very professional and nice. However, there were just a couple of small things that I didn't think would be a good fit for my dad. First, when we were walking around there were no places to sit in the hallway in case a resident needed to sit for a moment or two. Then in the dining hall, they had assigned seating for dinner. I didn't think dad would like that very much.

We have been associated with this place since 10/12/16. [Removed] is still out on it overall. Heath people are good and caring, but management and activities people are weak and need to get better soon. Need to get more value for what we are shelling out in $$$............