Surpass Senior Living

[Removed] does as little as possible to see that Heritage Twin Creeks residents live happy and healthy lives. Too few caregivers - - who are most often expected to work double shifts. Erratic food service and quality. Few washers and dryers that work. But you can count on many, many promises, ie., lots of talk and no action.

BEWARE!!! This is the worst memory care facility! The staff are not caring and were very rough with my dad. They do not pay attention to the residence. On more than one occasion I personally had to go find a staff member to help residence in the common area. My dad fell over 40 times in one month due to lack of supervision. We ended up moving him to a different memory care facility where he did not fall one time in 30 days.

Very unhappy with this place it's not a place to put your love ones at after calling nurse at the ivy to discuss about medications for a My mother she sounds so rude and sounded like she didn't want to bother with what I had to say after trying to discuss a change in medications . The nurse that is at this place has no clue about anything .. It's different medication people every time you turn around why ? I'm not happy I will be looking to put my mother somewhere else . Get a nurse in this place that knows more than what she knows forgot to mention her name is [name removed]. Never returns your call even after you leave meassages on her voice mail you be lucky if she answers when you call her .. Not well educated enough said !!!

If I could give these [removed] less than one star I would. Any favorable review you read about Villagio is clearly written by a Villagio staff member. I have a parent who has been a resident of Villagio for more than 5 years. The care at Villagio is minimal at best, [removed] at worst. Hmm, I was never advised of a bed bug outbreak. There is NO engagement for Memory Care residents. Your parent will be placed in front of the boob tube for 24/7. The staff is incapable of resident engagement. A previous review mentions an RN on staff. There has not been an RN on staff in the 5 plus years my parent has been a resident. The staff changes frequently at this facility. They routinely lose medications and will ask you to bring more. Then after you have bought medication out of pocket since your insurance company has already paid for medication, the missing med will miraculously be found. The staff is too inept to keep up with your parent's clothing, linens, etc in spite of the fact that your parent;s name is written in sharpie on EVERYTHING, Save yourself the agony and don't place your parent here unless you enjoy paying for services you don't get. Villagio of Carrollton is no more than overpriced baby sitting. Your parent will be fed the starchiest of foods. They claim they have the Cafe' Fresco. This is a code term for they will open a new can of slop. Villagio's idea of a vegetable is something out of a can, and most likely some sort of brown bean. On that rare occasion when Villagio acquires a caring, intelligent staff member, don't count on them sticking around for long. And why would they, they aren't well treated by management nor adequately compensated so they move on. [removed] NOTE: RN added to staff after review was written