Surpass Senior Living

I found this to be more of a nursing home than a memory care center. Most of the promised therapies (music, art, physical, etc.) were never provided. My loved one was surrounded by extremely disabled, feeble, and very elderly residents whose needs appeared more medical than memory-related. The freedom to access the kitchen, courtyard, and activities was limited or nonexistent. The food choices and meals were not as presented. My loved one was not encouraged to develop independence or foster new interests. This was not the fault of the staff, but rather a lack of adequate staffing and management. Her “apartment” was essentially a dorm room. Other residents entered her room freely and without consequence. On one visit, I found another resident asleep in her bed, which caused significant distress. Daily life consisted mostly of crafts and occasional outings to shop or eat. The staff was sweet and always helpful, but the label of a memory care facility is inaccurate. My loved one is no longer a resident. We have chosen to pursue care and therapy at home.

The admin staff is amazing. The care team was very nice. I was disappointed that they didn't actually have staff actually consistently check on my Grandfather. I know it's not a nursing home but I feel like he got almost no care after the first week of his respite stay. I also think they should clean the rooms more than once a week.

In July when [name removed] was being placed in Parkside, they were planning on separating men/women floor. This left them with short staffing, which they now have improved and lots of hiring has taken place. I am happy about that. Meals look appetizing and are presented with appeal. The activities were little to none on the men's floor. I have often spoke of this. Most of the 14 men on this wing have little desire to do anything except watch tv, although they now have cornhole boards up there. They have hired a new activity director who is very good and hope the 3rd floor will be included in some of the new activities. I take [name removed] to the 1st floor when they have music. Have had music on third floor once.

The majority of the caregivers are really good. However, sometimes it takes too long for a caregiver to respond today. My husband waited 40 minutes. That’s unacceptable. Laundry is done quickly but the room is not kept as clean as I would like. They do not have a chef here. The food looks to be mostly frozen and heated. Also, they serve dinner meals at lunch and lunch meals like sandwiches for dinner. I find that odd. Also, the place is old and in need of some updates.

The move in process was easy. The staff was willing to help. Staff is friendly. The one major complaint is communication with the family. My brother has gone to the hospital twice and I was never notified by any staff member.

Not a good place to go if your loved one has any confusion. Otherwise it's probably fine. We picked this community because it was the only one to accept her for a price she could afford. Management staff were very nice.

At first - very nice and clean. Over the next few months - area started to smell of urine, personal care went down significantly, overall the memory care unit declined. PS Parkside left about 25% of my dad's clothes in wet urine and dried feces. Plus they are on their 3rd Admissions Director in 4 months. I would tell others to make sure and read the contract! You need to be willing to nicely and strongly advocate for your loved one. If your loved one has a DNR - you MUST review the Parkside medical paperwork and CONFIRM that the DNR is noted and it does NOT say "resuscitation at all costs". If you move your loved one out to another facility- make SURE you give Parkside 30 days WRITTEN notice. Also, follow up with ALL medical records needed for the next place.

Everything seemed okay on our tour. It’s a smaller community, and didn't seem to offer as much as a larger community we chose. Also the residents weren’t as talkative and friendly. But there was nothing wrong with Villagio that I could see, no red flags.

The Ivy of McKinney has potential to be really nice, it is very clean but we have just had some frustrating things happen time and time again. Most of the staff members are really good but the head nurse or supervisor nurse does not always seem on top of her game - when we ask a question we do not always get a direct answer. They could work on improving their internal organization and communication with families.

Our experience wasn't the greatest from the move in and after settling in. The medication management for our loved one could have been more consistently delivered at specific times instead of whatever time the community choose to deliver these medications. The community was able to work with the family to get this complaint handled for the family after a few reminders by the family though.

Good community, was worried about the review I read.

Villagio at Carrolton was too small, and just not what we were looking for.

1. Above average in cleanliness and housekeeping. 2. Management/office above average 3. Could use some more real professional "patient" care.supervision.

Our family had an in person tour and right away we did not really care for the community, we just knew from what we saw it was not going to be the best fit.

loved the unit but wasn't shown exercise room, which is a must-have, pretty small population, and concern about mem care being in separate building

[Removed] gave me a tour and was very informative. Sommerset is in a great community, very clean, staff was friendly. There is a one bedroom currently available. This floor plan is not open and it's very dark inside. Also the residents have assigned seating at meal time. I'm not sure how I feel about that. I don't believe this is a good fit for mom.

studio,2700@month cheapest nice folks,sounds like they have great activities,alittle older facility and right off the lady who was great explained they are going through a mgmt change,and then one of the activity ladies was telling a story one of the vans had been wrecked,

New community needs time to get their organization under a consistent care structure. Everyone is very nice and helpful. Again new is not best in time they will get there. Right now organizing and consistency is definitely not their strong quality.

The food is wonderful, it's not institutional food like the last place. The communication hasn't been good, it doesn't seem like the right hand knows what the left hand is doing. It seems like when we make a request, and the director says it will be done, and then it isn't always that way. My mother is very happy though, and she loves the place.

Already been there...they will not accept my sister because she is a fall risk and needs a Level B Facility