Surpass Senior Living

Beautiful place that looks more like a home than a facility. Only 22 rooms. Nurses are fantastic, skilled and caring. Less favorable things are monotonous food (eggs and bacon every morning and potatoes at every lunch and dinner meal) and housekeeping The worst facet is Corp mgmt. Never received a printed bill, contracts were incomplete and no contact from upper mgmt (Asbury Communites) on written complaints.

Very nice facility cost for 2, With mom having full time care kept price per month under [fee removed] so it was in Dads budget with VA retirement and Aids and attendance. The Gardens allowed my Dad to stay with my Mom. They too were short handed BUT, the quality of care and service was outstanding, and the Executive Chef would come visit Dad all the time, they had activities and interaction 5 days a week.

When we were visiting and comparing communities, the first thing that attracted us was their location (convenient to where we live), but their pricing was good once we started getting deeper into the search. I narrowed it down to two communities to visit with Mom to conduct the initial consultation and the way [name removed] (executive Director) and [name removed] (Director of Nursing) handles that visit was impressive. They were pleasant and gentle with her and that sealed it for me.

Such a friendly atmosphere! All of the staff seems to enjoy what they do and are very attentive. They know everyone’s name and their personal needs. They do a great job with activities and keep the tenants active. The food is awesome as is their dining experience.

Everyone is awesome, I have no real complaints.

Recently new ownership and new executive director. Will be third since we have been there. Many staff changes, takes longer than I would expect to respond to some emergencies when pendant is pushed.

The staff is awesome. They really take care of the residents as if they were family.

Staff at The Heritage Memory Care are very friendly and available to assist with any concerns that we may have. The food is of good quality. We would recommend this facility to other families looking for a place for their loved one. We are very happy there.

Great facility for dementia residents. Attentive to individual needs as the dementia worsens. Staff is very caring and works hard to care for our mom. Close to hospital for emergencies and have visiting doctors making it easier to take care of Mom's medical needs

Overall good experience but they did seem short handed at times but that may be part for the industry post covid They were very friendly and very willing to work with us to ensure our loved one was well taken care of.

The staff pretty much stay out of your way, but are here to help when needed. It's a balance, for sure. Facility is clean. Communication could be improved, but they may be dealing directly with my mother more than with me. I would prefer to be more involved. That comment would also apply to outside therapists, but maybe I need to reinforce my desires. I do believe that this was a good choice and I would recommend this facility to others.

The staff is very kind and friendly, all the time. They treat the residents with love and respect, calling them by name. The facility is always clean and smells nice. They keep their residents clean as well. The chef is excellent and mom praises the delicious meals served. The move in process was easy and they had her picture and a welcome sign on her door, which made her feel at home. The facility is safe, utilizing a sign in sheet and doorbell to enter and a security code to exit. The activities are engaging and exciting for the residents. I would highly recommend this facility. We have been very happy.

They all work hard to help with any concern and work hard to entertain and assist those with different conditions and stages in their life. What a challenging position. We picked this community because we needed to act immediately and it was close by. It's nice check it out.

Heritage of Meyerland is a good facility for a fair price. It is exactly what my loved one needs at this time. The room she has in memory care is a perfect size for what she needs. It has a private bathroom in her room, but no shower. But that is the right setup for someone in my moms stage of Alzheimer's.

The Lead nurse director, [name removed}, was wonderful. She has a heart for working with this population and was proactive in noticing when our dad needed escalation in his care. Other staff got to know our loved one quickly and cater to his interests. I liked that this was only a memory care facility. I was surprised that most facilities do not have a bed alarm system to prevent or catch falls given the patient population. We brought our own, but staff had to be trained on it. The staff were good at communicating via text, email or phone depending on our preference.

Overall Parkside Assisted Living is a nice and newer place for our loved one. We have had no issues so far, and our loved one has not complained about the meals so we assume they are good. The staff have been very good with our loved one which is the most important thing. Based on our experience so far we would recommend this community to other families.

The staff member are very friendly to our loved one and she really likes the atmosphere of the facility. However on our loved ones floor there could be just a little more staffing and some more activities. Overall it is a great place.

The staff is very helpful. The facility is very clean. Anytime I have a question I can call and get an answer. My father always has good things to say about the food. I would recommend this facility to anyone that needs a place for memory care.

Nice community and they did a lot for the residents. We preferred another community that was memory care.

We're happy so far.