Surpass Senior Living

My father-in-law was there. He liked it quite a bit. It's very nice. They only thing I think they could improve is their food. It's really repetitive and cafeteria-like. It's just not the greatest. I think more options would be nice.

My mother is in this community. The staff is very friendly and helpful; they pay attention to the people. The apartments/room are nice looking and clean. Laundry is done in room with a stackable washer and dryer so we don’t have to worry about mom losing things. The grounds are beautiful with rocking chairs on the front porch, with pretty plants blooming all around. The patio also has chairs with umbrellas. Also church services are available. Mom likes the food, they have many options and you can order breakfast for any meal of the day. Fruit and salad options are always available. They have options and that’s a good thing. Mom is visually impaired and it would be nice to have more activities for people who are less vision dependant. The pricing is reasonable.

Light, bright, good central patio. Just past Mercy Hospital. Bus does joy ride once a week. Studio room on back cornor by bueaty shop. convenient.

would prefer to have fridge and microwave not full kitchen and laundry service but do like in home weekly dr visits.. that is great..

Drove by facility and it is beautiful from outside. Very large, new facility. I've been told that these sorts of facilities charge for every little thing...each time patient gets up and goes to bathroom, etc. This charge is added onto the general monthly bill. This would be something to figure out if determined interested.

Our family had an in person tour and the community is older so we knew it wasn't going to be the best fit. However the gal who did the tour was absolutely wonderful, but there was just not that many residents there. The internal courtyard has been destroyed by the big storm they had months ago, but when we came on the tour months later it still was not really picked up or cleaned out. You could tell this community is trying to turn things around and get back up on their feet. It is in a great looking neighborhood area and very reasonably priced.

I really liked this community when we toured it, in fact, it was my first choice. The community was very clean and modern looking. The staff was wonderful very professional and nice. However, there were just a couple of small things that I didn't think would be a good fit for my dad. First, when we were walking around there were no places to sit in the hallway in case a resident needed to sit for a moment or two. Then in the dining hall, they had assigned seating for dinner. I didn't think dad would like that very much.

My tour of the community went well. I was able to get a lot of informative feedback about what is offered. I noticed there are many resident living in this facility. They were very accommodating with allowing me to visit them the day I called. After visiting I felt this was not a right fit for my dad.

In July when [name removed] was being placed in Parkside, they were planning on separating men/women floor. This left them with short staffing, which they now have improved and lots of hiring has taken place. I am happy about that. Meals look appetizing and are presented with appeal. The activities were little to none on the men's floor. I have often spoke of this. Most of the 14 men on this wing have little desire to do anything except watch tv, although they now have cornhole boards up there. They have hired a new activity director who is very good and hope the 3rd floor will be included in some of the new activities. I take [name removed] to the 1st floor when they have music. Have had music on third floor once.

The majority of the caregivers are really good. However, sometimes it takes too long for a caregiver to respond today. My husband waited 40 minutes. That’s unacceptable. Laundry is done quickly but the room is not kept as clean as I would like. They do not have a chef here. The food looks to be mostly frozen and heated. Also, they serve dinner meals at lunch and lunch meals like sandwiches for dinner. I find that odd. Also, the place is old and in need of some updates.

The move in process was easy. The staff was willing to help. Staff is friendly. The one major complaint is communication with the family. My brother has gone to the hospital twice and I was never notified by any staff member.

Not a good place to go if your loved one has any confusion. Otherwise it's probably fine. We picked this community because it was the only one to accept her for a price she could afford. Management staff were very nice.

At first - very nice and clean. Over the next few months - area started to smell of urine, personal care went down significantly, overall the memory care unit declined. PS Parkside left about 25% of my dad's clothes in wet urine and dried feces. Plus they are on their 3rd Admissions Director in 4 months. I would tell others to make sure and read the contract! You need to be willing to nicely and strongly advocate for your loved one. If your loved one has a DNR - you MUST review the Parkside medical paperwork and CONFIRM that the DNR is noted and it does NOT say "resuscitation at all costs". If you move your loved one out to another facility- make SURE you give Parkside 30 days WRITTEN notice. Also, follow up with ALL medical records needed for the next place.

Everything seemed okay on our tour. It’s a smaller community, and didn't seem to offer as much as a larger community we chose. Also the residents weren’t as talkative and friendly. But there was nothing wrong with Villagio that I could see, no red flags.

The Ivy of McKinney has potential to be really nice, it is very clean but we have just had some frustrating things happen time and time again. Most of the staff members are really good but the head nurse or supervisor nurse does not always seem on top of her game - when we ask a question we do not always get a direct answer. They could work on improving their internal organization and communication with families.

Our experience wasn't the greatest from the move in and after settling in. The medication management for our loved one could have been more consistently delivered at specific times instead of whatever time the community choose to deliver these medications. The community was able to work with the family to get this complaint handled for the family after a few reminders by the family though.

Good community, was worried about the review I read.

Villagio at Carrolton was too small, and just not what we were looking for.

1. Above average in cleanliness and housekeeping. 2. Management/office above average 3. Could use some more real professional "patient" care.supervision.

Our family had an in person tour and right away we did not really care for the community, we just knew from what we saw it was not going to be the best fit.