Surpass Senior Living

With only a few residents to care for so far, this facility is excellent. They are attentive to the residents and my parents love the food. The apartments are big and tons of closet space. I like that they have a kitchenette without a stove. A microwave is all they ever need. The only thing I would change is the communications. I don't know when the podiatrist or other doctors are coming, and I would like to know so I can be there.

Orchard Park of McKinney did a great job. They were very proactive. The staff was great. In the time we were there, we didn't really have any complaints.

The staff at Autumn Leaves-Clear Lake is attentive and professional. Our mother recently ran fever and appeared lethargic. A caregiver called with this information, and our mom was developing a life-threatening illness that was offset by prompt attention from a caregiver. We can never thank them enough! The staff also engages them in activities that are instructional and entertaining (ex. trivia games, Bingo, arts and crafts, etc.). The Activities Director has even created a Booster Club, and their suggestion of a Fourth of July parade in-house was well received. Local students from a PAL organization attended, and they served ice cream floats! The residents can be trying, but the caretakers are also professional and gentle. They have a tough job, are definitely underpaid, and provide a blessing to the families that have family members in Autumn Leaves-Clear Lake.

I'm not sure about the variety of things going on, perhaps there could be more. It is relatively new and clean. When we went there Jackie was really personable and was able to answer all the questions we had.

The Staff is always smiling and having fun with the residents. I was able to find a place for Dad near my home. He loves his new home here and I feel I made the best chioce for his care here. I enjoy the programs they provide and sit in weekly!

Experience has been very good. My brother has not been 'cooperative' though, (refuses to shave, shower,change his clothes, or interact with any other residents) but the staff has worked with me as best as they can. Staff has handled all this well. They understand that he could 'walk out' at any time and are doing their best to avoid this from happening Facility is fine. Location great. Pro activity is only area they could improve on. If you ask/remind... it gets done but I wish they weren't stretched as thin.

The staff is more caring and empathetic. The facilities seem better cared for. The attendants are more attentive. The day workers get involved in helping shift staff with meals and activities so the effective staff/patient ratio is higher. Initially, I felt the food was better but that aspect has improved to equal or better.

Food always looked wonderful. The facility was clean. The apartments were plenty big. The response to the call button was a little slow at times. The directors were helpful, and the staff was pleasant and caring.

1. We have been satisfied with his care. As expected some staff are better than others. My greatest annoyance is with laundry. Even though I have everything labeled, we often find clothes and linens that are not his and some of his have disappeared. In the big picture, it is something we can live with. 2. Everything is very clean. His room is cleaned daily. 3. Administrative staff is great. Listens and is very attentive to our concerns. 4. Quality of care mostly good, at times they appear short staffed. Rating: 4 6. Food: Basic home cooking. Appears fresh and [name removed] finds it acceptable. Rating: 3 7. Activities - Appropriate for the residents considering most of them are pretty far along the dementia scale. Rating: 4 8. Value for the money: 5.

I like the staff. I think admin has been a big help with the transition of my dad. The admin on the memory care side [name removed] has been great to work with and I have a direct line to her if I need it. The food portions could be bigger, but my dad loves everything he gets.

I will start by saying mom has dementia. She is often angry and snaps at the staff helping her. The staff does try to help her but she doesn't always want it even when she needs help.

They allowed a man to try to enter every room. He had tools. He entered my Mom's room twice and hit her. She might have left the lock in the open position. We were told they already had 3 other guests transfer to Truewood. Often there was no one to let us out. The employees would often disappear or be on their phones? For that money, we expect better care. Remind people that with dementia they might leave their door unlocked accidentally. The staff all knew he was trying every door. They told me, it is just his dementia. My Mom is not on Medicaid. Her money needs to be spent wisely.

Some of them are very nice. They had a nurse and a director, which is what stuck out. I would recommend to others.

Beautiful place that looks more like a home than a facility. Only 22 rooms. Nurses are fantastic, skilled and caring. Less favorable things are monotonous food (eggs and bacon every morning and potatoes at every lunch and dinner meal) and housekeeping The worst facet is Corp mgmt. Never received a printed bill, contracts were incomplete and no contact from upper mgmt (Asbury Communites) on written complaints.

Very nice facility cost for 2, With mom having full time care kept price per month under [fee removed] so it was in Dads budget with VA retirement and Aids and attendance. The Gardens allowed my Dad to stay with my Mom. They too were short handed BUT, the quality of care and service was outstanding, and the Executive Chef would come visit Dad all the time, they had activities and interaction 5 days a week.

When we were visiting and comparing communities, the first thing that attracted us was their location (convenient to where we live), but their pricing was good once we started getting deeper into the search. I narrowed it down to two communities to visit with Mom to conduct the initial consultation and the way [name removed] (executive Director) and [name removed] (Director of Nursing) handles that visit was impressive. They were pleasant and gentle with her and that sealed it for me.

Such a friendly atmosphere! All of the staff seems to enjoy what they do and are very attentive. They know everyone’s name and their personal needs. They do a great job with activities and keep the tenants active. The food is awesome as is their dining experience.

Everyone is awesome, I have no real complaints.

Recently new ownership and new executive director. Will be third since we have been there. Many staff changes, takes longer than I would expect to respond to some emergencies when pendant is pushed.

The staff is awesome. They really take care of the residents as if they were family.