Surpass Senior Living

These ratings on how they have been treating mom and myself when I'm there. The staff now is pretty good. They treat mom like she is their mom and the only issue is they have gotten caregivers who don't have experience and leave after a month or so and don't like to be told what to do. My issue is with [name removed] and the director turn over (third director in 2+ yrs). [name removed] is awesome and so is the hospice care.

What really sold us right away were the rooms, they were better then the other communities we had looked at and we were able to get a two-bedroom. They do a good job with the activities they seem to really offer a lot for the residents.

We chose The Heritage at Twin Creeks because it was closer to family and when we interviewed and toured the facility, it just seemed that the staff to resident ratio was great. When we walked in there was at least 5 caregivers in sight. My dad actually has a caregiver assigned to him, so he always has that personalized care. The room sizes here are very good, he was able to be in a private room so it was perfect. The staff was extremely nice, they spoiled my dad. When he passed away they were shaken by it, so they truly invested themselves in him. We could not have made a better choice and I would absolutely recommend.

I cannot say enough good things about this facility . My sister has been a resident in assisted living since August 2019 .. To say it was easy for her to leave her home is impossible.. But the care and love she is receiving is so wonderful .. The staff from the administration to the dining room help are great .. we have come to know all of them and feel they are a part of our family .. [Name removed] is doing so good under their care and their love for her .. and her love for them grows stronger each day !! She realizes the challenges they face each day !! We had our concerns when there was a change in owners .. but I can honestly say the transition has been remarkable.. To have so many individuals in one place who are there for the residents is awesome .. Thank you to all of the staff for your dedication in keeping the residents safe during this pandemic .. we know what you have been through to obtain their safety .. you are appreciated more than you will ever know !! God Bless you all !!

My husband has been and is still being cared for in the best way. The caregivers and staff treat him with respect and you can tell that they really care. In this most difficult time they have not changed their treatment of him. I don't worry about his care, even though I don't get to visit with him as much as I would like to. The court yard visits have been nice and they will have to do until we are able to come in to visit with him. Everyone is very pleasant and understanding in these troubled times and that means a lot to myself and family. Thank you to the staff and caregivers.

It is a super clean and beautiful facility. It passed the "smell" test hands down. [Removed] and her staff were gracious and welcoming to everyone in our family. There were various activities going on as we toured and there was a delicious smell in the air the whole time. Every question and concern was answered with genuine care. It looks like it will be the perfect fit for our needs when the time comes.

They have great activities for the residents. Residents get 3 meals plus snacks throughout the day. The new Executive Director has made a positive impact on this facility. She is really making a difference!

My mother stayed there for respite for a couple of weeks. The people there were great -very patient and upbeat with her. I would have her stay there again,

With only a few residents to care for so far, this facility is excellent. They are attentive to the residents and my parents love the food. The apartments are big and tons of closet space. I like that they have a kitchenette without a stove. A microwave is all they ever need. The only thing I would change is the communications. I don't know when the podiatrist or other doctors are coming, and I would like to know so I can be there.

Orchard Park of McKinney did a great job. They were very proactive. The staff was great. In the time we were there, we didn't really have any complaints.

The staff at Autumn Leaves-Clear Lake is attentive and professional. Our mother recently ran fever and appeared lethargic. A caregiver called with this information, and our mom was developing a life-threatening illness that was offset by prompt attention from a caregiver. We can never thank them enough! The staff also engages them in activities that are instructional and entertaining (ex. trivia games, Bingo, arts and crafts, etc.). The Activities Director has even created a Booster Club, and their suggestion of a Fourth of July parade in-house was well received. Local students from a PAL organization attended, and they served ice cream floats! The residents can be trying, but the caretakers are also professional and gentle. They have a tough job, are definitely underpaid, and provide a blessing to the families that have family members in Autumn Leaves-Clear Lake.

I'm not sure about the variety of things going on, perhaps there could be more. It is relatively new and clean. When we went there Jackie was really personable and was able to answer all the questions we had.

The Staff is always smiling and having fun with the residents. I was able to find a place for Dad near my home. He loves his new home here and I feel I made the best chioce for his care here. I enjoy the programs they provide and sit in weekly!

I am not located in the area so I am not able to get involved in any of the events or activities. I have been very satisfied with care, cleanliness and staff. They have recently had a change of senior staff. I met with them after the change and found meeting useful. Room is very nice and furniture provided is very good.

This facility is pretty good! I'm not sure about activities, and I think the food is pretty good. If I had one comment, it's that mom is in the TV room almost every time I come. I don't see her doing many activities. The staff is generally ok, but the weekend staff is not as good as the M-F staff. Generally, more aloof and not as friendly. This place is pretty good, but has some room for improvement.

There has been only a couple of unpleasant experiences with aids. Meals are usually ok. Most of the aids are very helpful.

The staff are caring and kind with all residents. They are respectful and genuinely care about all residents. Not happy with their use of Remedi Pharmacy.

Regarding loved ones in memory care, staff is caring. I suggest your loved ones personal property be labeled as things can disappear. I'm new to the memory care and it is very different from assisted living.

Experience has been very good. My brother has not been 'cooperative' though, (refuses to shave, shower,change his clothes, or interact with any other residents) but the staff has worked with me as best as they can. Staff has handled all this well. They understand that he could 'walk out' at any time and are doing their best to avoid this from happening Facility is fine. Location great. Pro activity is only area they could improve on. If you ask/remind... it gets done but I wish they weren't stretched as thin.

The staff is more caring and empathetic. The facilities seem better cared for. The attendants are more attentive. The day workers get involved in helping shift staff with meals and activities so the effective staff/patient ratio is higher. Initially, I felt the food was better but that aspect has improved to equal or better.