Surpass Senior Living

Some of them are very nice. They had a nurse and a director, which is what stuck out. I would recommend to others.

Beautiful place that looks more like a home than a facility. Only 22 rooms. Nurses are fantastic, skilled and caring. Less favorable things are monotonous food (eggs and bacon every morning and potatoes at every lunch and dinner meal) and housekeeping The worst facet is Corp mgmt. Never received a printed bill, contracts were incomplete and no contact from upper mgmt (Asbury Communites) on written complaints.

Very nice facility cost for 2, With mom having full time care kept price per month under [fee removed] so it was in Dads budget with VA retirement and Aids and attendance. The Gardens allowed my Dad to stay with my Mom. They too were short handed BUT, the quality of care and service was outstanding, and the Executive Chef would come visit Dad all the time, they had activities and interaction 5 days a week.

When we were visiting and comparing communities, the first thing that attracted us was their location (convenient to where we live), but their pricing was good once we started getting deeper into the search. I narrowed it down to two communities to visit with Mom to conduct the initial consultation and the way [name removed] (executive Director) and [name removed] (Director of Nursing) handles that visit was impressive. They were pleasant and gentle with her and that sealed it for me.

Such a friendly atmosphere! All of the staff seems to enjoy what they do and are very attentive. They know everyone’s name and their personal needs. They do a great job with activities and keep the tenants active. The food is awesome as is their dining experience.

I cannot say enough good things about the care staff at Asbury Place Maryville. The CNAs and nurses are all top notch!! They are compassionate, efficient, and treat your loved one like family. Rating the care staff separately they would get a 5, although the facility was always short staffed.The administration on the other hand would get a 2 or a 3. Communication was terrible between the admin and hospice, admin and staff, and admin and family. The admissions person did not communicate information to the staff, so the family had to inform the care staff the first 5 days what my loved one needed until all staff had been briefed. My loved one was never on the correct diet the entire 6 weeks because doctor's orders were not communicated. I called repeatedly to pay bills, leaving messages weekly and waiting days for a return call. After my loved one passed away, they didn't send a final bill for 3 weeks and sent the account to collections prior to 30 days.

Everyone is awesome, I have no real complaints.

Recently new ownership and new executive director. Will be third since we have been there. Many staff changes, takes longer than I would expect to respond to some emergencies when pendant is pushed.

Great facility for dementia residents. Attentive to individual needs as the dementia worsens. Staff is very caring and works hard to care for our mom. Close to hospital for emergencies and have visiting doctors making it easier to take care of Mom's medical needs

Overall good experience but they did seem short handed at times but that may be part for the industry post covid They were very friendly and very willing to work with us to ensure our loved one was well taken care of.

The staff pretty much stay out of your way, but are here to help when needed. It's a balance, for sure. Facility is clean. Communication could be improved, but they may be dealing directly with my mother more than with me. I would prefer to be more involved. That comment would also apply to outside therapists, but maybe I need to reinforce my desires. I do believe that this was a good choice and I would recommend this facility to others.

My loved one was previously a resident at Asbury Place Maryville and our experience at this facility was very good. The cleanliness and friendliness were good. The staff, care services, value for cost and food were good. They did a good job and really tried to care for my loved one the best that they could before she passed. I would definitely recommend Asbury Place Maryville to others.

They all work hard to help with any concern and work hard to entertain and assist those with different conditions and stages in their life. What a challenging position. We picked this community because we needed to act immediately and it was close by. It's nice check it out.

Overall Parkside Assisted Living is a nice and newer place for our loved one. We have had no issues so far, and our loved one has not complained about the meals so we assume they are good. The staff have been very good with our loved one which is the most important thing. Based on our experience so far we would recommend this community to other families.

I have been very pleased. I love the setting, and am happy that she has pretty surroundings to get out and walk around in. Every member of the staff I have met are top notch. They have made a difficult adjustment for her go much smoother. My only con would be the interior needs some spiffing up..paint is scuffed on the walls in hallways and not many pictures are hung on the empty nails...it could use a little freshening up. Care is way more important to me than appearance, and they excel in that department.

It was very clean. They were doing some remodeling. The people were older, and very quiet. I wasn't impressed by the food.

The tour guide and the staff that I met during my tour were great. I really liked the facility too. It was all good until we got to the director of nursing. I did not like her very much and did not agree with a lot of the things she was saying to me. She was acting like she knew my mother better than me and that just did not sit right with me. There were also some things she wanted us to do prior to moving in that I did not agree with either.

The staff member are very friendly to our loved one and she really likes the atmosphere of the facility. However on our loved ones floor there could be just a little more staffing and some more activities. Overall it is a great place.

Nice community and they did a lot for the residents. We preferred another community that was memory care.

The Heritage at Twin Creeks was a good facility. We weren't there for long, but they were very accommodating and addressed any issues we may have had. The staff is very friendly and very helpful. And they will go out of their way to make people feel comfortable.