Surpass Senior Living

[Name removed] called me on the phone to discuss possible residency, and she asked if we could meet in an hour to take a tour, as she wasn't at the facility currently. She was prompt in arriving and very compassionate! She asked my Mom questions and directly spoke with her about her interests, health and abilities. She said that she could take both My mom (Diabetic - shots required and Dad Chemo Port with no problems). However, the actual rooms were very small. We realized that we would have to buy new furniture in order to move in as their current beds and Couch would never fit. The Villagio seemed to have a large variety of activities, and even had the Local Library come to bring books the residents might be interested in. The Facility was very nice, but we are concerned that rooms being so small would not be as much of a comfort as my Father progresses through Chemo and has to stay away from others if they are ill.

I toured this community for my love one, and her needs. At the time we were looking into hospice care for her, and her needs. My tour went well, and this is a nice community. Everyone was kind to my family, and I. The community was nice, and clean. The staff was polite, and helpful. Our questions were answered, and the experience went well overall.

I enjoyed my tour of this community. I had a good time. Everyone was very kind to my family, and myself. The community looked good, from what we saw everything was well-kept. The staff we met was very friendly, and answered our questions. They offered us a lovely meals. Everything went well, and my tour was a pleasant one.

My father is currently at this community, but we will be moving him soon. The location is to far from my mother's community. Other than the location issue this is a really nice facility. We do like it a lot. The staff is good, they have been friendly. It is a good community, but unfortunately the location is to far for us to travel too. I would recommend this community overall.

The Heritage was a very nice community. It's located in front of a Walmart and the place is very nice. I have a friend who put her mother in here and is very happy. The reason we were not able to move my mother in here is because they were not able to accommodate to her needs. And they were up front about it, which I appreciate their honesty.

I am happy with the care that my mom is receiving here. The staff is very caring and patient. The community if clean and well taken care of. I would recommend this for great care for loves ones.

The staff that i met along my tour were nice. I thought The Ivy of Mckinney was a clean place. I would recommend a tour of this place to friends and family. The community was up-kept and very organized. The guide gave me all of the necessary information about the community like meal plans and activities offered.

The community at The Heritage at Twin Creeks is very updated and new. The tour staff were very friendly and took us around the community. It was apparent that they have a very clean facility. They were very knowledgeable and courteous as they explained the services they offered.

Orchard Park of McKinney Assisted Living is a great community. The staff that offered the tour were very friendly and caring. They understood our needs and addressed all of our concerns. The community is nicely kept throughout.It was very tidy throughout. The community just was not the right fit for mom.

The staff are nice and they seem to care and think of this job as more than just a paycheck. The community is clean and it gets our recommendation. My Mother in law let me know the food is pretty good. There is plenty of activities to keep them busy.

The people at The Heritage are nice and helpful. The community looks good and seemed clean. The price points were higher than the community we chose. This is a new community and while we were there it felt like there was no one there.

They had a change in directors when we moved in and the new director is nice. The entire staff are involved with the residents. I would say overall the food is good. This community is quiet and peaceful. The community is clean and I would recommend it.

The Heritage at Twin Creeks is a brand new community so they are going through some growing pains. The staff are nice and helpful. My dad is doing great and has started participating in some of the activities offered. I would recommend this community.

My mother has been in this facility for three weeks and has enjoyed it immensely . Three square meals a day and the food is good. I have eaten there twice. She is a social person and has enjoyed making new friends.The facility is in a well-kept part of town and Easily accessible from the 75Highway. Flexibility regarding the level of care is excellent.

Ashley gave us a tour yesterday and was very kind and informative. She followed up with me later that day and the facility was very nice.

I am having issues with her room being cleaned and the trash being emptied daily. That's important. They should also give my loved one a bath more than once a week and change the sheets a little bit more often. Everybody is very friendly. Overall, it was a pretty good experience. I would recommend it. I think they just need to be on top of things to make sure your family is taken care of the way they should be.

My husband was only there two weeks much to our surprise. The staff was very helpful especially Justine and Jenny. The RN over the whole facility helped greatly when we were handling the death , and the money owed us for the remainder of the month was quickly returned.

My father has complained a little about there not being enough activities. They do have some, but could use some more. The staff is really good at being accessible. I can contact them any time with any questions or issues and they are quick to respond and take care of it.

The one thing that I would say Elmcroft of Quail Springs needs improvement on is their staffing. The ratio of staff to residents has not been where I feel it needs to be. However, I am aware that they are currently building up more staff so I am confident that this will be less of an issue in the near future. Overall though we are very happy with Elmcroft of Quail Springs and it has been a very good experience.

The memory care is not as well kept as the assisted living side. The activities are an insult to their intelligence. I am finding that I have to go and get her and provide her enrichment, some of the residents are so bored that they want to come with us when I take my her out. The highlight is that she has social interaction with the other residents. In memory care everything is on a set schedule, she feels she has been downgraded. When they go to memory care they just lose so many ammenities, wi-fi, all day coffee and cookies, those things. Lightbulbs need to be replaced, there is nothing that tells you when things happen, who the staff are, when mealtimes bathtimes, or medication times happen. The staff is lovely the residents are lovely. They are understaffed. I feel like I am part of the family. The communication among the staff is lacking sometimes. I would reccommend this complex to others just because of the staff and how genuinely nice they are, things aren't perfect everything is so individual. It's a mixed review, there are definitely things that need to be improved but they care and are genuinely nice. I give them a C+.