Sunshine Retirement Living LLC

my wife and I live here and the staff, is not that friendly, and even though they say they are pet friendly, but our dog barks when people walk by and the neighbors are getting pissed. Our dog is friendly and the cleaning lady will not come in unless we hold her or we put outside. They have people living here that takes your clothes out of the dryer wet or dry

Nope. Small, old and not what we were looking for. Not enough activities and it didn't have full kitchens.

Beware. This facility writes down on daily log they are doing tasks for loved ones that never happen. Follow up ...follow up ...follow up. Staffing is not good and senior management doesn’t want to be bothered. You as a family member are the problem not the staff. If your loved one is in the beginning stages of dimentia find another facility. Serious problem with residents wandering and going into other residents rooms. Tell you that they provide snacks nightly but they only provide if your out by the main lobby residents in rooms never given any. They have so many patients with major health issues and not staffed to handle. If your loved one can get around they are left alone the staff has no time for them and they get lost. Be very careful it is known in the industry that this facility is having major issues. I have never seen rude nursing staff. But you will find it here. You can ask question and they won’t even look at you and talk to you. I hate to generalize but some of the nursing staff ...you are better off not to ask I get that they are understaffed and they are busy. It feels like most of the staff including the director have been in the industry and really hate being in the service industry and think that a family member advocating for their loved one is a bad thing. Their customer service once you sign up goes down 100%. I actually was told most family members don’t want to be bothered and because I did I was the problem. FIND ANOTHER FACILITY IF YOU CARE ABOUT YOUR LOVED ONE. I wish their had been reviews when I went here it would have made me stop. The truth is there are problems with all of these facilities but how they handle them makes a difference

I was very disappointed with this facility. The state of Florida requires a 1:10 ratio for staff to residents. But I feel like that should not be the case for residents with Lewy Body Dementia. The care ratio should be more along the lines of 1:5. There just was not enough staff to go around for all of the residents. I had complained numerous times about my Husband not getting proper care. In his room, they had a motion alarm. Anytime he got out of bed the alarm would go off and the staff would check on him. The only bad thing is, the staff had been so busy that my Husband had fallen and was laying on the floor for quite some time before anyone noticed. I asked the staff to put cameras up so even if they couldn't get to him at that moment, they would have a visual of what's going on. There was just a complete lack of attention. Don't get me wrong, this facility is nice and brand new. They had the right ideas. All of the staff members were nice, caring, and are sensitive to the resident's conditions. I recommend this facility but be cautious about the staff to resident ratio if your loved one has Lewy Body Dementia.

My good friend came to live there, and it sounded so nice with the great food and beautiful surroundings. But it sounded much better than it was! From "less than edible" meals (used over and over again), to the housekeeping, to the management...she never got the services that she was promised. Rates would go up yearly, food selection and presentation was poor, unhelpful management who really didn't seem to care....we moved her out within a year! What a sad way to live life... with management and residents who just don't care anymore. A person that doesn't want to cause any trouble get completely forgotten!

It started out great, they were really friendly and I was excited to get my mom in there. But we have run into some problems. The managers have been unresponsive to my e-mail and do not want to address what is going on - not so friendly once the paperwork is signed! Mom is not happy with the food. Many times it does not taste good and they frequently run out of items so the variety is not there. It also takes a very long time, sometimes over an hour, to serve everyone. More trained staff might help. The housekeeping is not the greatest. They do not appear to dust or mop the floors with clean water. One week the bathroom sink was not even cleaned. They appear to allow anyone to move in just to fill the place up. A manager told me that someone is "lonely and has dementia". I do not think this property is appropriate for people with dementia.

We signed mom up to get in The Gardens at Brook Ridge back in May, and they have not been very good at communicating what is going on. Things have been continually delayed, and I have to go in or call to find out as they never contact me proactively. On the good side, it is a beautiful place and has everything that someone in that situation would need.

We are familiar with this facility and would not be interested in living there. Management there regularly changes and we don't feel comfortable with the prospect of living there.

My 83 year-old father resides at The Clairmont. We selected this facility as his home when he moved to TX in the summer of 2012. We were happy with the facility at first. My father was comfortable in his apartment and he really liked the assistant managers and housekeeping staff. Sadly, problems surfaced soon after he settled in. The biggest, most consistent problem has been with the food. Within weeks of moving in, my father started complaining of the food -- it didn't taste good, he didn't know what they were serving, it made him sick, etc. I complained on my dad's behalf but the manager failed to follow through as she promised. Eighteen months later, the food is worse; the only helpful employees (the attentive and kind assistant managers) were replaced by an assistant manager whose only real skill is to offend and upset people. The persistent problems in the kitchen, maintenance department and management give me no choice but to file a complaint with the county and state inspectors. If that does not correct the problems, I will strongly suggest to my father that we find another facility for him. Although there are some lovely people living at this facility, I cannot recommend it to anyone until major changes are made!

No apartments available with tubs or kitchens in entire facility

They told me that's all they do is memory care....I believe he was there 3 days before they threw him out. They were not capable of handling anyone that had behavioral problems. That's there job so they told me. I really don't feel that any facility such as a memory care facility can handle an aggressive patient. It was quite a problem to find a place for him.

They have had a lot of staff quit recently. There is a lot they promised that is not being delivered due to the staff not being there. They don't have a driver for transportation, they don't have a chef, and the housekeeping isn't getting done. The community doesn't have my loved one in the system for us to make payments online. The staff they have are awesome, they are just overwhelmed. This hasn't been what we had expected for our loved one, or been promised. The meals have consisted of pizza, hot dog, ravioli, and other items. The meals aren't balanced. The food isn't the best due to the chef not being in the community.

We placed my mother here in the fall of 2019. There has been ongoing staffing problems. There has been so many constant problems that there must be problems with the management. They fired the cook, then the driver and neither has been replaced. The staffing in the kitchen is not adequate. The food is below standard. The site is lovely and you cannot observe these internal problems and of course no one mentions them during the interview process. This place problems has been ongoing with no resolution for months. Very disappointed.

OMG! Talk about buyers' remorse. Staff is friendly and dedicated, but the competence to provide smooth running services is lacking. The entire facility is horribly understaffed and staff is probably grossly underpaid. Business decisions are micromanaged by scrooge-like incompetents from a management complex in Florida. My first complaint is appearance. The laundry rooms and common areas are neglected. Windows are grimy and carpets (although recently cleaned) were downright icky. The landscape maintenance is so sloppily done that grounds do not appear attractive to the public or residents. Second, the sales materials state that cleaning services are provided. It's bait and switch. My cleaning services didn't start until the fourth week after arrived. The manager says I should expect cleaning to take up to 40 minutes. Cleaner is gone in less than 20!!! I'm allergic to dust, so I want the venetian blinds cleaned weekly. SHE TOOK A FEATHER DUSTER AND MADE FOUR PASSES on each window. After making a few swipes across the carpet, changing the sheets, swishing out the toilet she left. They move NOTHING, so residents (many who are 90 to 100) are expected to remove furniture, lamps, magazines, rugs, shoes, and any other matter on any surface they want cleaned. After making a few swipes across the carpet with the vacuum cleaner, changing the sheets, swishing out the toilet she leaves. It is very basic and not to standards needed to provide pleasant surroundings for seniors with limited mobility. Third, activities are a joke. The "bocce" court is is 4 x 10 tape outline on the floor of a 20' x 20' "activity room" where all other activities are conducted. Fourth, they advertise free internet and cable! HA! It's a basic, frillless package that it worse than nothing. Getting it set up was a nightmare. And worst of all, is misrepresentation of food services. Some indiscreet staff describe the kitchen as chaotic. Although, generally the chefs seem use high quality ingredients, the results can range from excellent to atrocious. Portion sizes are unpredictable and a meal can be scanty or over-generous. With just a little attention and a few adjustments, the meals could be consistently above mediocre or even memorable. Table service is also spotty, Whether careless or incompetent, only a few minutes of training would be required to provide staff with the skills to provide noteworthy and consistent service.

This facility can improve some on the ratio of staffing. Also so many changes in staffing which i feel is not a very good thing for residents with Alzheimer's. Other then that its okay.

This facility in the past nine months went from being an active community with wonderful management team to just the opposite. Management team changed leaving poor communication, poor selection of food (often running out of items), cleaning staff doubling as mealtime servers, elevators breaking down etc. I would not recommend this facility and should not be listed under "A place for Mom".

That place is horrible! I have removed her from there 8 days ago and would strongly recommend you not to let any future patients go Cardinal Court! They are all liars! Especially [name removed]!

Beware: Never sign an agreement before visiting and seeing the facility! We never occupied apartment and yet lost approximately $[fee removed] As we were living in Virginia, we arranged everything by phone as they said that they were going to remodel and upgrade an apartment that has been vacant. However, when we arrived to Austin and visited the facility, we found the facility to be with extreme mold, the location terrible (ie. It was surrounded by 3 high traffic and noisy highways), and our apartment was not as it had been described. We immediately informed the management that we had decided that due to our age and health, we would not be able to occupy the apartment. We tried numerous times to speak with the manager, and we also sent emails asking for their consideration; however, our intent was unsuccessful. The manager said that we would be responsible for 3 months of rent, and it was automatically withdrawn from our checking account. So BEWARE!!!

Moved in a year ago - improvements told to me were never completed. People smoking in common area outside when there is no smoking on premises is damaging to my lung function. Have complained multiple times to no avail. Food is ok.

My mom was able to walk out the front door at 1am without any alarms going off and staff didn't even know she was gone. She walked a mile on a heavily traveled road and was knocking on doors until the police came. Staff didn't even know she was gone for 40 minutes until police brought her there to see if she was a resident because staff didn't even notice answer the phone when police called.