Sunshine Retirement Living LLC

Be cautious and do your homework. There are some very nice residents and we made some good friends but management needs to improve and food is subpar.

My loved one was previously a resident at Hammond Glen Retirement Community. She was a resident at this facility for several years and had been very happy there. However, we felt forced out by management due to a monthly rent increase that was over $[removed] that they arbitrarily were going to levy on my loved one following a hospitalization and rehab stay. My loved one had essentially returned to her previous level of self-care. They failed to do their own assessment of her, instead they exaggerated her level of need to justify the increase in charge. We knew of another resident that had the same experience at the same time. Ultimately, we moved my loved one out of Hammond Glen. She went into hospice one month later. She was depressed and demoralized by the experience, which I believe hastened her death.

During the tour the community seemed empty, as we didn't see any residents and very few staff members. We also didn't get to see the entire community. The pricing seemed more expensive than we wanted.

They give the residents more carbs, than vegetables. They need to improve on the food, and customer service.The apartments are pretty clean. The staff needs to do better, with handling policies, and enfocing rules.

Cardinal Court seemed outdated, and not a good fit for memory care. More like the typical warehousing of elder residents that one thinks of with little regard for memory care. I would not ever consider placing family there ever.

This facility oversells and underlives. Most of the nurses and aides do their very best. I speculate mgmt.. Only concerns themselves with money and not the care of the residents and I worry about them everyday. I wish management did the same.

Saving money so I can get out, friendly staff but watching TNF and decided to go out for 1 last smoke none of the doors to access anywhere on the property were accessible with out a key. Nice staff but high turnover, profit driven, Quality of food is hit or miss. Should have kept looking, residents have a lot of mental issues sad to see. they do a good job marketing the place but don't get fooled!

They had just come out of COVID quarantine protocols when we went to tour. Most of the residents were in their rooms. There wasn't much engagement with other residents. The community encouraged a lot of time for the residents in their rooms. The community had a nice outdoor area for the residents to go to, and they said the would take residents to outings.

Part of the reason my ratings are on the lower side is because she was robbed in the first week she was here. She had jewelry taken and that included her wedding ring of 50 years. I filed a complaint and was ignored. The manager finally answered and said he was not going to do anything about it and was not willing to let the employee go. Then he hung up on me. He then quit 2 weeks later and we don't know who the manager is now. No one has followed up with me. We requested that this employee not be in her room and he is still going in there. I have been very disappointed. I filed a police report as well and nothing has been done. I would commend the place other than this experience.

I would recommend you not go to Quail Ridge for a place to live for your loved one. The attentiveness of the staff and hands on care didn't happen for my loved one since they have been here. The staff wasn't as informed or trained as they could be. They were hesitant to reach out to management with any questions or concerns. The staff were told to not reach out to management on the weekends unless it was a dire emergency, and this was left to their discretion. The community was very accommodating to the resident's requests for meals and this assisted my loved one with their meal choices.

They're not assisted living. They say that they are. But they're not. My loved one was constantly calling EMTs because Madison Meadows wasn't able to help her up when she fell. They said it was going to be a $5 charge to have her food brought to her room. The website says they have chef prepared meals, but the food is horrible. It's all out of a can / processed, and if you have dietary restrictions, it's terrible. The people who live there seem friendly. But the lady at the office is not. She even hung up on me one time. They also said they would provide transportation to medical appointments and to the chapel, and they weren't doing that either. So if you're not independent, then you shouldn't be there. It's nice that the apartments have outside entrances. There's a pool, a rec room, a salon, a library. Activities are pretty good. It has potential. But I think it has poor management right now. They also assured me there was a nurse they were paying hourly to help her with dressing, showering, etc. And they weren't' doing that either. I wouldn't send anybody there. She's also been in and out of the hospital while she's lived there, and they're still charging her rent.

The food is terrible and I would steer away from it, they could use some changes. The rooms are pretty nice. The activities are pretty minimal and I would look elsewhere. The staff are really good with the residents.

Covid is the reason always given for anything going wrong. They have been unable to hire the proper staff. The food is average and they can't get what they ordered. They have only one elevator whit no plan for rescue for upper floors.

I would tell others that their patient hygiene is very poor, my loved one hardly brushes their teeth unless I go in to help. They also do not take very good skin care, my loved one has got a very bad sore that has continually gotten worse. I find the staff hiding out a lot instead of taking care of the residents so they are out wandering a lot and taking peoples things. They have had my loved ones medicine a mess ever since we got here. It has not been a very good experience.

This is a new facility that opened in the fall of 2019. After being open for 9 months it has 32 residents in a facility that holds 60 people. The building is very attractive. The direct care is adequate but lacking in structure and supervision. The facility is lacking leadership, communication between staff members is poor and with families is nearly non-existent. I have found the resident clinical oversight to be incompetent. The clinical director stated her biggest challenge was to lower families' expectations. I would strongly recommend AGAINST placing a loved one in this facility.

The communication between staff members in this facility is very poor. there does not seem to be a report system between the staff when there is a problem with the patient. You can speak to different staff members everyday regarding the same problem and and they act as though they have never heard about it. The general care has also declined in regard to hygiene. There is no respect for the resident's belongings. They are lost, they are borrowed, clothes are on the closet floor instead of in laundry baskets. It is a common thing to see other residents with your family member's clothing or accessories. It is painful to go through this issues and when you bring them to the attention of the staff they promise they will look into it with no results in the end.

Madison Meadows is a small community. The facility was previously a school for deaf and or blind children. It was refurbished into the senior care facility it is today. There is evidence that not a lot of money was put into the refurbishing or maintenance on the facility has been lax as patches in walls, etc. are very evident. The seniors that live there seem to like it, and the place is a friendly environment. One of the selling points of the facility is that three meals a day are included in the rent. The meals have few options, sort of like school lunches where your selections are few and it is take it or leave it. I did not sample the food so I cannot comment on the quality. Only the two bedroom units have washer/dryers in them, the rest share a common laundromat. As this is a one story facility, it could be quite a walk from your apartment. When I was visiting, only one person was in the laundry room, which has about six washers and six dryers. They do have an activities director who seems to work very hard at getting people to participate in some of the activities. I did not get a good vibe from this place, but that might be just me.

I have called the Las Brisas facility home for more than six years. I love the life style provided here. Meals and service are generally more than adequate. House cleaning services are sufficient when help is available to management Many activities are offered every day. No one is required to do anything but the activities are available. Games and events are planned every day. Bingo is played four days each week for a very nominal fee,poker and blackjack are available for those interested, Mexican train dominoes are played every week, a visit for lunch at area restaurant or picnic and local tours are scheduled weekly. Movies in the activity room several times a week. Bocce ball is played several times a week, balloon volley ball is played weekly. These and many more events and activities are scheduled each month. The Human Resources Director holds monthly meetings with all interested residents to get input about activities of interest. Every effort is extended to satisfy desires. A great life style.

staff member bullies individuals when it comes to rent payment, threating action and demanding that you pay when you can't.

I did not feel this community was a good fit for my husband. Most of the residents I saw were low functioning, slumped over in their wheelchairs, and nonsocial. It seemed to me to be only a memory care community with just 2/3 occupancy.