Sunshine Retirement Living LLC

Overall the leadership was not professional. The staff either wasn't well trained, was overworked or just didn't care. Horrific experience! I picked that community based on information from the Director. She was not accurate about the care!I would say it was not a great experience.

I toured this facility and we moved my loved one's furniture in, then he was admitted to the hospital. My loved one was not ever in the facility. When I called to update them on his condition, they just asked about the '3 Month Payment.' I guess you have to pay 3 months if your loved one's condition changes. The manager was just concerned about money, not the client. Not recommended.

You have to be able to go on your own to all of the things they provide to meet people. When I first came here I tried to socialize- but there was just a lot of complaining. The food is not good - I do not eat here. They could definitely improve on that. It does cost a lot. I do not get much from the facility other than a room.

It was a dump. It was awful. The place looked like it was falling apart. It was terrible.

The caregivers were kind, but admin is awful. Activities were a joke. The "sell" is a lie and they will have you provide additional 1 to 1 care for your loved one if they know you can pay.. its a scam and they aren't really memory care.. they make huge profit from people with highly involved medical needs and ignore everyone else... they sit in dirty diapers for hours.. cry, beg for attention and its just too big with too little help and attention to residents.

The clients were not engaged or even happy looking. And there was a heavy disinfectant smell that indicated to me there was too much clean up going on.

I would not put my dead dog in this facility. They are all liars and they did not follow the rules. It was a terrible experience and I would never recommend them.

Staff is not qualified to be an Alzheimer unit. Residents left in their own waste. Medication never given correctly. Families always told same 2 sentences-"Resident is doing fine and the resident has eaten". Management and Head of so called medical staff lie and have no training to deal with Alzheimer residents or the families. Facility smells like a urinal-residents lined up against wall while staff were on their phones or talking to each other. DO NOT PUT YOUR LOVED ONE AT THIS FACILITY! Facility dirty-poor food quality-laundry always overflowing-never gave medication correctly or at all-no activities except walking them outside when the weather is nice and sitting them outside. The pictures on the website and on Facebook are not what the facility is really like. If there was a negative overall experience it would be a -100! Negative ratings for everything! AWFUL PLACE! There was no way to not give them a 1 star rating, this facility doesn't deserve a 1 star only a negative rating!

Our family had an in person tour and it was not a great impression at all, it is dated and dingy. There is a dumpster right in the parking lot which is the first thing you see, and the entire facility just did not have that warm and welcoming feel to it. The apartment that was shown to us had what they called a balcony, but it was on the first floor and it was more like a slab of concrete that could maybe fit on chair and it did not have a good view at all.

Terrible, it was just terrible.

what is a semiprivate room?

I was foolish and did the "buy down" to try and save the family money in the long-run. My father died after 3 months, my mother could no longer live in the independent setting. even though they had said that there was a possibility of a refund depending on the circumstances, they refused to give us anything back at all. The $5000.00 we gave them was basically a big gift to them. They said they have "compassion for seniors." Where was that compassion to my mother when her husband died? Bad choice to spend some of their very little remaining funds to try and save money in the long run. It's a big gamble, learn from my mistake.

We experienced bad service. My husband fell four times, and the last time he broke a hip. We're missing some items. They could never find anything we lost, including a ring and a watch. Our clothes were labeled, turned up missing, and were never returned. They broke a snow globe with our anniversary in it. Every time we call to check in with them about the items that we've lost, they don't' return our calls. We've had a very bad experience with them, and we're moving out.

This place is terrible!!! Stay away. The food is terrible, the management doesn't last long and they don't care about the residents. Everything is old and dirty.

The place is clean enough but they have a real problem with roaches in the rooms. The staff is friendly enough but does not go out of their way above and beyond. The food has really gone downhill and the portions get smaller and smaller each day. Not a good value for the rent you pay. The management is not consistent or non-existent. Parking is a real issue too. Even if you have a handicap sticker it's hard to find a spot. If you can afford $2,000+ a month look elsewhere.

I stopped by for a tour but I didn't like the feel of the community when I walked through the door. The guy who helped me didn't seem to really care to help me as much after telling him I was touring only. I never got a chance to look at the community, he didn't have time to give us a tour.

The Clairmont is not a full pledge independent living place. It's like a stepping stone to assisted living. A small percentage of residents are independent. Sometimes the food is excellent. Sometimes the facility will run out of a food item. The parking lot is not cared for, poorly lit and area is not a safe neighborhood. Once this company has your money ?? you are no longer special....just a revenue object. The building is out of code.. Needs a major roof/drainage system all throughout the property. The rooms are seriously quiet at night ?? a big plus for this lovely ole place. I would fire all the top mgmt. and start over.

Highly disappointed with the service at this residence, have a difficult time finding parking at the retirement center yet see employees park right in front. If you have a question it is addressed as if you are in the wrong. Most unhelpful and rude service.

My experience with Summerfield Estates retirement community has been anything but positive. Their management team, I believe a married couple, seem to be most interested in PR rather than the true comfort, happiness and health of their residents. While I was visiting their facility one of their residents had an "accident" upon leaving the dining hall after lunch. Instead of calling a qualified carpet cleaning company I had the misfortune to watch one of their unfortunate employees have to clean the "trail" by hand while other residents were still eating just feet away. Disgusting! One would think they would have an electric shampooer for this kind of occurrence. If this is the way they treat their employees just imagine how they treat their residents once they have that signed contract! If the proper authorities were contacted I'm sure they would still find feces embedded in the carpet just outside the dining room and the sitting area in the lobby. Don't be fooled. This is not where you want your loved ones to spend their golden years. The only gold being is going into the coffers of whomever owns Summerfield Estates retirement. My humble advise would be to do some well advised research and find a more suitable, healthful and happy home for your parents. I'm sure they did the same for you and they deserve the best in their latter years.

Horrible, horrible experience. The managers were not on-site and the office door was left unlocked and anyone could go in (including the postman and myself!). The duo that was to show us around gave us the inquisition on my father and wanted to make sure he would be a good match for them. After being asked very inappropriate questions, we left after about 10 minutes.