Sunshine Retirement Living LLC

t's passable. The facilities is very old and somewhat rundown. The food/meals are good for the most part. But I have severe hypertension and they don't offer a low Sodium diet. I'd rate it a 6 on a 10-point scale. The best thing I like is its location on 7th street in north central Phoenix,. It's closest to my doctors at the John C Lincoln Hospital medical building.

Nice community. Helpful staff. High turnover. Weak management. Better at promising than following through. Kitchen turnover leads to inconsistent food quality.

The food is disgraceful. The amount they charge deserves decent meals. These people have never eaten the terrible food they are fed. I complained about it but they don't care. No for reason I would not recommend them to anyone.

The price was the biggest issue. The size of the units, was also a determining factor, We have a cottage instead of apartment, they are about 1200 square feet and offer more privacy than apartments. Included in our monthly fee is one meal per day. We were offered a free meal as part of our tour. The food was very good. The kitchen is now being remodeled so there have been some issues but hopefully all will be resolved when it's finished. The calendar does not have as many activities as we were expecting, mostly mornings. Everyone seems very friendly. It's supposed to be for senior living only, not assisted living although I think there are some who have in home care. We are supposed to have cleaning every two weeks but I find it not very thorough, I think they are limited to how much time they can spend, they may be short staffed for the services they say they will provide.

Cleanliness- sometimes surprised that there are dust balls on my mother's floor and pink growing in the bathroom. Quality of care - insufficient nutrition. Where is the 21 gm of protein at each meal, fresh fruit, etc. ? Dining- disorganized staff, long waits, wrong orders, running out of ice cream. Value for cost: would be higher if the kitchen woes were fixed. Paying a lot of money for insufficient meals and insufficient meal time service. Never thought I'd have to be buying my mother fresh fruit, yogurt, soup, etc to supplement her mail plan. The kitchen, food quality and dining service are the big issues.

The management was in transition when I got the tour the end of August and now the first week of November they still are short handed. Some of the services we are supposed to have, aren't delivered as expected. Apartment is supposed to be cleaned every week but was more like 2 or 3 weeks. They are trying but meanwhile we are not getting what we pay for.

Marshall Pines was a good placement while it lasted and I was generally happy with Mom's care. Admin was responsive to my requests and concerns. My biggest problem was communication gaps between shifts that resulted in an unclear picture of her ADL performance, especially as related to her transfers.

Apartment sizes and amenities are good. They're remodeling the kitchen and dining area right now so I would really rate the food right now at a 3, and we have to eat in shifts so I don't see some of my friends.

When I moved in 4 months ago, the Holiday management was in place. My first week at Las Brisas, the manager was fired, no replacement, housekeeping were fired, and kitchen staff left. Now, a new manager and crew are working hard to rebuild and get back to delivering on the services promised in the advertising. I am confident, and progress is being made. This is a beautiful facility, and I plan on a nice long stay.

The facility and resident room are kept clean. Hygiene of the resident is good. Meals are excellent. High staff turnover is concerning. The activity calendar is good but it is not always adhered to by the staff. On weekends, staff children are present and they distract the staff from resident care and raise infection concern. At admission, nursing agreed to aid resident in wearing a CPAP mask and to use a bedside potty at night. This has been difficult to implement consistently every night. Still waiting for the resident's room window to be switched from curtains to more sanitary blinds as promised.

Mostly a good experience with a few exceptions. The cleanliness would be a 5 but it took housekeeping over a month to start cleaning our apartment. But the rest of building is very clean. The maintenance, motherwell caregivers, office and concierge employees are so attentive and nice and caring. 100% love these employees. Great service. The professionalism needs to be greatly improved with the Restaurant staff. We use Motherwell and have had a very pleasant experience. We have experienced being ignored or not being served. It isn't all the Restaurant employees but there are a quite a few that ruin the experience. I have even heard some of these employees cussing and yelling at other employees. These employee who treat the residents poorly makes the others look bad. The professionalism (as above) needs to be greatly improved by the Restaurant staff. Great selection of activities every day and every month. Great value for the price

I would say that Madison Meadows is a decent place to live. The rent is relatively competitive. They raise your rent on your move in anniversary date. Just make sure rate raise isn't over 5%. This was a verbal assurance. The meals are acceptable. They have activities geared to the elderly population. IE: rides to doctor visits. Once a month going to a local restaurant. The place is very clean. Staff is very nice and friendly.

It’s a nice place but could use work. Food needs to be more nutritious with more meat and vegetable dishes. The caliber of people coming in is not great - some are not independent to be there. The staff is nice and helpful.

The staffing is currently very low. Meal times are slow and the house cleaning service is minimal. Currently the residence is not full and they seem to be struggling. A new management has taken over, so maybe things will be getting better.

My loved one is very unhappy with in house doctor visits and extremely unhappy with being served cold food .I would tell a friend, to look at other places and make sure you ask the other residents about the meals and activities, or lack there of.

They were at a good price level for my mom. However, I would not choose them, if I had to do things over. The representative that I spoke with at a place for mom convinced me to not worry about her funds, I could place her somewhere else when she ran out of money. Upon looking at other places, decent facilities do not want to take a resident, until they have paid out of pocket for 2 years. I moved my mom, so I could choose where she would go , and not be forced into a facility that I would not want her . Transitioning into another facility, another move is difficult for memory care patients, so I would also not recommend a place for mom, due to my experience.

Total change of management in the first month, total change in the own staff shortly after, food is just ok, activities are ok but wish there was more age appropriate activities and better use of outdoor space/ there is pickleball course that no one can use

Lots of turn over. You find a caregiver you like and they are gone. The ratio is way too high per resident. The caregivers seem to be over worked. The staff is great and try very hard to make up for their lack of help. It's way too expensive for the level of care you get. But that seems the norm for these care facilities.

The food is disappointing and usually not enough. I've been told that if I want tea or coffee outside of meal time, to make it myself in my room. I've also been told at meals that I can only have one serving of tea or coffee. The facility is nice, and the food service staff is delightful. The transportation is more often than not unavailable for either vehicle problems or no driver. It makes me feel trapped here.

It's a facility, so personal touch/care is less than a home with fewer residents. Sometimes, mom's sheets weren't changed. Some times other's clothing was in her room. Her matched tops and bottoms weren't put together in the drawers. The quality of the care depends on the staff. When the staff would change, quality suffered. I took mom out of there in 10 months. I moved her to a house with a 5 women capacity. We love it. Mom's care is personal now.