Sunshine Retirement Living LLC

I picked it because it had physical therapy in the building.I would not recommend this community.

I didn't pick it over any other place. I looked, they had room available, I took it. Look at others first.

They complain about the food always being cold. We picked this community because of the price. They have no activities and cold food.

When it comes to the cleanliness there is a roach problem. For the meals and dining service they serve too much fried food, there needs to be more baked and grilled choices. Just healthier choices. The rooms are really small and the showers are really right. There is no room for a shower chair. Room for improvement when it comes to the cleanliness and the meals and dining.

My dad was a resident at Whitetail Springs for 2 months. When he first arrived he needed PT for walking, and everyone was very nice. I would visit him every day from 3-8. He liked it there. One day I went up and he could no longer move his legs to walk while sitting in his wheelchair, he could not raise his right arm. I mentioned it to the aides and no one got back to me. One day a got a call that my Dad had fallen out of his wheelchair while watching TV with the others in the TV room, they sent Daddy to the Emergency Room to be checked out. While at the Emergency Room the doctor ran different tests and told me he did not suffer any injuries from the fall, BUT the test showed he had had a stroke a few weeks earlier, that is why he had trouble moving his right arm and legs. Since my Dad could not feed himself after the stroke, even though he tried, sometimes they would let me feed him, but there was one particular nurse/aide that would not, she said because of COVID, she had me escorted out of the dining area crying, I was so humiliated, after that I brought food from home and fed him in his room. A few weeks later his roommate was taken to the hospital and diagnosed with COVID. When his roommate returned, I asked for Daddy to be moved to another room, they would not move him, Daddy had to stay in the same room as his roommate that had COVID. The cleaning lady Doreen keeps the facility VERY clean, it never smelled. There were a lot of nice good workers, Darlena, Kelly and Valarie to name a few, but the facility had bad management communication. One day the workers would let me feed my dad and the next day different workers would not. Same thing with his teeth and hearing aids somedays he had them in and others days he did not. The day he died they actually lost my dad’s dentures, even though I removed them the night before and put them on the top shelf of his cabinet. I wrote to the main office in Bend, Oregon about my treatment and concerns. Mr. Nassar told me that he made a trip to Pennsylvania, he met with Tara the Executive Director and Jennifer the Regional Director of Operations and personally addressed my issues. Which was VERY nice of him. I hope things are going better now. I want the facility to do good, my advice is to speak up, make a list of what your loved ones daily needs are and tape it up in their room so the aids know, don’t just assume. A lot of the residents did not get visitors, I went every day, some thought I came to visit them, they would join in with Daddy and me on walks and working puzzles. My rating is a 3, but if changes were made I would rate it higher.

My mom complains constantly that there is not enough to do Or there are activities scheduled and they get cancelled. She does not eat 3 meals ever there. So there should be a plan that lessens the cost for those who never eat breakfast, etc. everyone is very friendly . Sometimes older people are just crabby.

We toured The Verandah Retirement Community when searching for Assisted living for our loved one. This facility was good. The tour was helpful. Based off of our tour, I would say this facility is probably better for Assisted Living than for Memory Care.

Dunwoody Pines has been a nightmare due to theft and lack of surveillance and security. Employees stole leased furniture. And corporate will not pay for damages.

Desert Rose is a nice facility, in a convenient area of town run by friendly and caring staff. There are plenty of fun activities for residents and a van that can transport them to outings and appointments. It is a good value for the money but it is not an assisted living facility and you'll need to hire help from another agency if personal care is needed. There are some negatives to be overlooked or overcome. The food was often an issue as they do not consistently offer options for people with food intolerances. The common areas are in need of refurbishing (cushions are sunken in on couches and chairs). The van was out of service several times during the year my mother was there. The outside walls and windows need cleaning. There is no staff on duty at night. But, overall, Desert Rose is a nice, clean facility with a lot to offer for people who are fairly independent.

If you fall they call an ambulance, they are not allowed to move you. The meal menu is limited with no method of input. The social activities are difficult to participate.

They pull the bait and switch. When you move in, they promise you one price and they raise it by 12 to 15% every year after that. This has really been the only thing that I have been upset about since moving my loved one in.

I would recommend you ask lots of questions, and for the staff to be honest. There was a lot of turnover of staff while here. The communication with the staff was not good, as there was a lot of friction between managers and assistance managers. This community is run by Seventh Day Adventist, and the food is based on their preferences and wishes. The activities were non existent as the community lost their bus driver.

She says the food is good and she likes that they make an effort to decorate for the holidays and keep the main areas clean. My mother-in-law has said there isn't nearly enough staff. She can keep her place clean but thinks others are suffering. They have to wait a long time for food due to lack of staff again. The people who are left are working so hard to take care of the residents but I guess everyone says it's gone downhill significantly.

When my mom first moved in, the chef who was originally there quit. And now the food is awful. So she is barely eating, and is getting by making her own meals in her room. They either need to do something to improve the food, or come up with an a la carte program where you can select between 1, 2, or 3 meals per day. Housekeeping has been sporadic. They've had a hard time keeping staff. The one good one they had didn't stay, and the people who are there now don't do a very good job. It's hit or miss if they come. So I feel like we're not getting the value for what she's paying. Other than that, everything else is fine. The apartment is okay, and they added grab bars where she needed them. They've been pretty responsive with that and other maintenance requests. And the staff as well as the other residents are nice.

The Continental is a good value for the cost. The housekeeping and server staff are kind and attentive. The residents are a fantastic group of people! Inclusive and welcoming! The biggest drawback is the food service. I concur with Thomas' review in February, " Major adjustments to the kitchen and food service must be addressed. Older residents treasure their mealtimes." The Continental website states: "24/7 Dining We go beyond all-day dining so you can enjoy gourmet food prepared from the freshest ingredients by our Executive Chef any time of day or night" This hasn't been the case. The complaints I hear most often are that the food is not great, sometimes just bad, and occasionally not available at all.

Cleaning of the apartments is just okay, need to really clean shower stall. With the meals and dining they are understaffed, to too slow, too much rice, many food overcooked. Was told mahjong was an activities and that was the selling point. No such activity so we were mislead.

We toured with Dunwoody Pines and it was just not going to be the right fit. They did not offer 3 meals a day, 5 days a week. They also did not have some of the same amenities that we were looking for.

I toured Marshall Pines, but it seemed like it was less cleanly, as it had a smell. The community we chose is memory care only, which was very attractive. The other community also struck me as being very clean and not too fussy. At Marshall Pines there were lots of pictures on the walls and in the halls, and they had a lot of things that would be interesting for some people, but it was too complicated for my husbands situation.

This was a nice community. They didn't have memory care for continuing care that we were looking for.

Madison Meadows is a very clean community. [name removed} and [name removed] are both very nice and wonderful. one thing I noticed is when the residents check in on their first day, they hand you your keys and you're pretty much on your own. you have to come back down and ask for an emergency call device, sheets, towels, etc. we also found that there was no toilet paper or trash bags in the room and we weren't aware that those things aren't provided by the community. I do think they could benefit from hiring an ambassador to make the residents feel comfortable since they are in a strange and unfamiliar environment. this could also help make the move in process an easier transition. the bus was out of commission for several weeks and during that time they should have rented a shuttle or hired a service so that the residents could still go shopping for their personal items. the only thing I've heard about the meals from my loved one is that they are served a lot of rice. that rice could be substituted out for something different maybe? the activities are very minimal and do lack in variety. they could take them for a scenic route or something, but for now they just take the residents to run errands and grab items from stores about three days a week. the housekeepers do a very good job and are nice people. out of all of the places we looked at, Madison Meadows was the least expensive. what drove our decision to choose this community was the price and the fact that everything is kept at a singular level.