Sunshine Retirement Living LLC

Marshall Pines was a good placement while it lasted and I was generally happy with Mom's care. Admin was responsive to my requests and concerns. My biggest problem was communication gaps between shifts that resulted in an unclear picture of her ADL performance, especially as related to her transfers.

Apartment sizes and amenities are good. They're remodeling the kitchen and dining area right now so I would really rate the food right now at a 3, and we have to eat in shifts so I don't see some of my friends.

When I moved in 4 months ago, the Holiday management was in place. My first week at Las Brisas, the manager was fired, no replacement, housekeeping were fired, and kitchen staff left. Now, a new manager and crew are working hard to rebuild and get back to delivering on the services promised in the advertising. I am confident, and progress is being made. This is a beautiful facility, and I plan on a nice long stay.

The facility and resident room are kept clean. Hygiene of the resident is good. Meals are excellent. High staff turnover is concerning. The activity calendar is good but it is not always adhered to by the staff. On weekends, staff children are present and they distract the staff from resident care and raise infection concern. At admission, nursing agreed to aid resident in wearing a CPAP mask and to use a bedside potty at night. This has been difficult to implement consistently every night. Still waiting for the resident's room window to be switched from curtains to more sanitary blinds as promised.

Mostly a good experience with a few exceptions. The cleanliness would be a 5 but it took housekeeping over a month to start cleaning our apartment. But the rest of building is very clean. The maintenance, motherwell caregivers, office and concierge employees are so attentive and nice and caring. 100% love these employees. Great service. The professionalism needs to be greatly improved with the Restaurant staff. We use Motherwell and have had a very pleasant experience. We have experienced being ignored or not being served. It isn't all the Restaurant employees but there are a quite a few that ruin the experience. I have even heard some of these employees cussing and yelling at other employees. These employee who treat the residents poorly makes the others look bad. The professionalism (as above) needs to be greatly improved by the Restaurant staff. Great selection of activities every day and every month. Great value for the price

I would say that Madison Meadows is a decent place to live. The rent is relatively competitive. They raise your rent on your move in anniversary date. Just make sure rate raise isn't over 5%. This was a verbal assurance. The meals are acceptable. They have activities geared to the elderly population. IE: rides to doctor visits. Once a month going to a local restaurant. The place is very clean. Staff is very nice and friendly.

It’s a nice place but could use work. Food needs to be more nutritious with more meat and vegetable dishes. The caliber of people coming in is not great - some are not independent to be there. The staff is nice and helpful.

The staffing is currently very low. Meal times are slow and the house cleaning service is minimal. Currently the residence is not full and they seem to be struggling. A new management has taken over, so maybe things will be getting better.

My loved one is very unhappy with in house doctor visits and extremely unhappy with being served cold food .I would tell a friend, to look at other places and make sure you ask the other residents about the meals and activities, or lack there of.

They were at a good price level for my mom. However, I would not choose them, if I had to do things over. The representative that I spoke with at a place for mom convinced me to not worry about her funds, I could place her somewhere else when she ran out of money. Upon looking at other places, decent facilities do not want to take a resident, until they have paid out of pocket for 2 years. I moved my mom, so I could choose where she would go , and not be forced into a facility that I would not want her . Transitioning into another facility, another move is difficult for memory care patients, so I would also not recommend a place for mom, due to my experience.

Total change of management in the first month, total change in the own staff shortly after, food is just ok, activities are ok but wish there was more age appropriate activities and better use of outdoor space/ there is pickleball course that no one can use

My loved one was previously a resident at Magnolia Place Transitional Assisted Living and Memory Care and the overall experience was okay. The staff was very nice. However, I would not recommend the facility to others nor take my loved one back there.

Lots of turn over. You find a caregiver you like and they are gone. The ratio is way too high per resident. The caregivers seem to be over worked. The staff is great and try very hard to make up for their lack of help. It's way too expensive for the level of care you get. But that seems the norm for these care facilities.

The food is disappointing and usually not enough. I've been told that if I want tea or coffee outside of meal time, to make it myself in my room. I've also been told at meals that I can only have one serving of tea or coffee. The facility is nice, and the food service staff is delightful. The transportation is more often than not unavailable for either vehicle problems or no driver. It makes me feel trapped here.

It's a facility, so personal touch/care is less than a home with fewer residents. Sometimes, mom's sheets weren't changed. Some times other's clothing was in her room. Her matched tops and bottoms weren't put together in the drawers. The quality of the care depends on the staff. When the staff would change, quality suffered. I took mom out of there in 10 months. I moved her to a house with a 5 women capacity. We love it. Mom's care is personal now.

I picked it because it had physical therapy in the building.I would not recommend this community.

I didn't pick it over any other place. I looked, they had room available, I took it. Look at others first.

They complain about the food always being cold. We picked this community because of the price. They have no activities and cold food.

When it comes to the cleanliness there is a roach problem. For the meals and dining service they serve too much fried food, there needs to be more baked and grilled choices. Just healthier choices. The rooms are really small and the showers are really right. There is no room for a shower chair. Room for improvement when it comes to the cleanliness and the meals and dining.

My dad was a resident at Whitetail Springs for 2 months. When he first arrived he needed PT for walking, and everyone was very nice. I would visit him every day from 3-8. He liked it there. One day I went up and he could no longer move his legs to walk while sitting in his wheelchair, he could not raise his right arm. I mentioned it to the aides and no one got back to me. One day a got a call that my Dad had fallen out of his wheelchair while watching TV with the others in the TV room, they sent Daddy to the Emergency Room to be checked out. While at the Emergency Room the doctor ran different tests and told me he did not suffer any injuries from the fall, BUT the test showed he had had a stroke a few weeks earlier, that is why he had trouble moving his right arm and legs. Since my Dad could not feed himself after the stroke, even though he tried, sometimes they would let me feed him, but there was one particular nurse/aide that would not, she said because of COVID, she had me escorted out of the dining area crying, I was so humiliated, after that I brought food from home and fed him in his room. A few weeks later his roommate was taken to the hospital and diagnosed with COVID. When his roommate returned, I asked for Daddy to be moved to another room, they would not move him, Daddy had to stay in the same room as his roommate that had COVID. The cleaning lady Doreen keeps the facility VERY clean, it never smelled. There were a lot of nice good workers, Darlena, Kelly and Valarie to name a few, but the facility had bad management communication. One day the workers would let me feed my dad and the next day different workers would not. Same thing with his teeth and hearing aids somedays he had them in and others days he did not. The day he died they actually lost my dad’s dentures, even though I removed them the night before and put them on the top shelf of his cabinet. I wrote to the main office in Bend, Oregon about my treatment and concerns. Mr. Nassar told me that he made a trip to Pennsylvania, he met with Tara the Executive Director and Jennifer the Regional Director of Operations and personally addressed my issues. Which was VERY nice of him. I hope things are going better now. I want the facility to do good, my advice is to speak up, make a list of what your loved ones daily needs are and tape it up in their room so the aids know, don’t just assume. A lot of the residents did not get visitors, I went every day, some thought I came to visit them, they would join in with Daddy and me on walks and working puzzles. My rating is a 3, but if changes were made I would rate it higher.