Sunshine Retirement Living LLC

The Madison Meadows was the kind of place that I needed at the time and it has been really good so far. Overall I am pretty happy with the place and I do not have an suggestions for improvements for it.

we did not have a wonderful experience where we were. The week after we moved in they started remodeling the kitchen so the whole experience was not what it should have been, we were not told when we were looking that that it was going to happen. The "housekeeping" for the cottages of independent living was a joke, if you can call spending a total of 15-20 minutes in a 2 /2 twice a month cleaning. Being on a restricted diet for diabetes was a challenge, about the only thing I could count on being able to eat was a salad, sometimes a protein. If they were going to have something I couldn't eat I had to call over before 10:00 am and place an order. The kind of last straw for us was when we had 8 inches of snow, we were told we were in independent living so they didn't have to shovel the walks but yet they expected people to go over to the main building to pick up their meals. There were many people in these cottages that were only able to get around with walkers. There were a lot of nice residents there, many had been there a long time. It seemed there were a lot of people who should have been in Assisted Living rather than Independent Living. If you needed extra help, you were allowed to bring in your own aides or whatever. I think a lot of the problems could have been resolved/avoided if they had more experienced staff. The activities were only led by the residents with no guidance from the staff. I know this is probably not the kind of reviews you want but this was our experience in living there for 6 months. Most of these things seem small but they add up.

There is a great group of residents. Before the management change, there was a great positive fun culture- that has been completely eroded. I think the thing that troubles me most is how they talk to the residents. Management is rude, condescending and regularly threatens kicking people out- they've asked 2 people to leave in the past 6 weeks. There are lots of things to improve on but they need to get this basics right before they can focus on anything else.

My mom had a LOT of things that just disappeared! All of her jewelry, including her wedding ring, her headbands, socks, some pants, all scarves, her remote control and sets of sheets. There was a total change of staff when they all left to go to another facility and that's when things went downhill. The care is subpar now. My mom has gone without meals and diaper changes even while I was there, so I can only imagine what happens when I'm not!

When we have had different concerns and have contacted management, it has taken multiple emails and calls to get them to respond. Then the concerns we not addressed and actually minimized. We routinely have to ask them to clean my mom's apartment. Apparently, residents are only allowed to use the laundry on whatever floor they reside on and when there are issues with the laundry working properly, the resident is just expected to wait until it is repaired versus being allowed to use laundry on another floor. And it is impossible to get consistent care and communication with the the other service providers that are onsite- like pt Transportation is supposed to be available, but the driver is rarely available. There is also no social worker onsite to help with getting additional services nor is the staff educated on the behaviors and symptoms associated with different diagnoses. My mom is experiencing some psychiatric symptoms and the staff is enabling some unsafe behaviors and has discounted our concerns. There have been multiple times where mom has signed up to go on a trip and it gets canceled at the last minute. Mom is happy and enjoys it- but from a family/caregiver perspective, they have been a nightmare to deal with and we are trying to figure out how to move her without traumatizing her

I have lived at the Summerfield eststea for independent living for eiGHT YEARs. WHEN I MOVED IN IT WAS VERY NICE. However since then my rent has gone up several hundred dollars and service has diminished significantly. Flowers at entrance have disappeared, no place mats on tables. Cotton napkins are gone , food is fair to poor, staff is fair but service is very minimal and slow. I would have to give my opinion a 2 on a scale of 1/5. And transportation is very limited if at all and extremely unavailable .

Be cautious and do your homework. There are some very nice residents and we made some good friends but management needs to improve and food is subpar.

My loved one was previously a resident at Hammond Glen Retirement Community. She was a resident at this facility for several years and had been very happy there. However, we felt forced out by management due to a monthly rent increase that was over $[removed] that they arbitrarily were going to levy on my loved one following a hospitalization and rehab stay. My loved one had essentially returned to her previous level of self-care. They failed to do their own assessment of her, instead they exaggerated her level of need to justify the increase in charge. We knew of another resident that had the same experience at the same time. Ultimately, we moved my loved one out of Hammond Glen. She went into hospice one month later. She was depressed and demoralized by the experience, which I believe hastened her death.

During the tour the community seemed empty, as we didn't see any residents and very few staff members. We also didn't get to see the entire community. The pricing seemed more expensive than we wanted.

They give the residents more carbs, than vegetables. They need to improve on the food, and customer service.The apartments are pretty clean. The staff needs to do better, with handling policies, and enfocing rules.

This facility oversells and underlives. Most of the nurses and aides do their very best. I speculate mgmt.. Only concerns themselves with money and not the care of the residents and I worry about them everyday. I wish management did the same.

Saving money so I can get out, friendly staff but watching TNF and decided to go out for 1 last smoke none of the doors to access anywhere on the property were accessible with out a key. Nice staff but high turnover, profit driven, Quality of food is hit or miss. Should have kept looking, residents have a lot of mental issues sad to see. they do a good job marketing the place but don't get fooled!

Part of the reason my ratings are on the lower side is because she was robbed in the first week she was here. She had jewelry taken and that included her wedding ring of 50 years. I filed a complaint and was ignored. The manager finally answered and said he was not going to do anything about it and was not willing to let the employee go. Then he hung up on me. He then quit 2 weeks later and we don't know who the manager is now. No one has followed up with me. We requested that this employee not be in her room and he is still going in there. I have been very disappointed. I filed a police report as well and nothing has been done. I would commend the place other than this experience.

I would recommend you not go to Quail Ridge for a place to live for your loved one. The attentiveness of the staff and hands on care didn't happen for my loved one since they have been here. The staff wasn't as informed or trained as they could be. They were hesitant to reach out to management with any questions or concerns. The staff were told to not reach out to management on the weekends unless it was a dire emergency, and this was left to their discretion. The community was very accommodating to the resident's requests for meals and this assisted my loved one with their meal choices.

They're not assisted living. They say that they are. But they're not. My loved one was constantly calling EMTs because Madison Meadows wasn't able to help her up when she fell. They said it was going to be a $5 charge to have her food brought to her room. The website says they have chef prepared meals, but the food is horrible. It's all out of a can / processed, and if you have dietary restrictions, it's terrible. The people who live there seem friendly. But the lady at the office is not. She even hung up on me one time. They also said they would provide transportation to medical appointments and to the chapel, and they weren't doing that either. So if you're not independent, then you shouldn't be there. It's nice that the apartments have outside entrances. There's a pool, a rec room, a salon, a library. Activities are pretty good. It has potential. But I think it has poor management right now. They also assured me there was a nurse they were paying hourly to help her with dressing, showering, etc. And they weren't' doing that either. I wouldn't send anybody there. She's also been in and out of the hospital while she's lived there, and they're still charging her rent.

The food is terrible and I would steer away from it, they could use some changes. The rooms are pretty nice. The activities are pretty minimal and I would look elsewhere. The staff are really good with the residents.

Covid is the reason always given for anything going wrong. They have been unable to hire the proper staff. The food is average and they can't get what they ordered. They have only one elevator whit no plan for rescue for upper floors.

I would tell others that their patient hygiene is very poor, my loved one hardly brushes their teeth unless I go in to help. They also do not take very good skin care, my loved one has got a very bad sore that has continually gotten worse. I find the staff hiding out a lot instead of taking care of the residents so they are out wandering a lot and taking peoples things. They have had my loved ones medicine a mess ever since we got here. It has not been a very good experience.

This is a new facility that opened in the fall of 2019. After being open for 9 months it has 32 residents in a facility that holds 60 people. The building is very attractive. The direct care is adequate but lacking in structure and supervision. The facility is lacking leadership, communication between staff members is poor and with families is nearly non-existent. I have found the resident clinical oversight to be incompetent. The clinical director stated her biggest challenge was to lower families' expectations. I would strongly recommend AGAINST placing a loved one in this facility.

The communication between staff members in this facility is very poor. there does not seem to be a report system between the staff when there is a problem with the patient. You can speak to different staff members everyday regarding the same problem and and they act as though they have never heard about it. The general care has also declined in regard to hygiene. There is no respect for the resident's belongings. They are lost, they are borrowed, clothes are on the closet floor instead of in laundry baskets. It is a common thing to see other residents with your family member's clothing or accessories. It is painful to go through this issues and when you bring them to the attention of the staff they promise they will look into it with no results in the end.