Sunrise Senior Living

This is a nice community. The only issue is that the cost of the community is a lot and if it was less it would be more manageable. The staff are nice with my loved one. If they had more staff it would be even more helpful but the number one thing is the cost.

This community was very similar to another community that I was looking at. I had a connection with an executive director at another community and this just made me go a different direction. They have some good amenities for the residents just was another community that shined more.

This community was very similar to another community that I was looking at. I had a connection with an executive director at another community and this just made me go a different direction. They have some good amenities for the residents just was another community that shined more.

Assisted living is not always what you expect and you do have to make adjustments sometimes. This is a nice place but not as much total freedom as you expect. They are very friendly and they do a nice job but the whole assisted living experience has been a transition. They have activities like games, singing, outside walks, people come in like entertainment for the residents and more for them to do.

The community and overall care they are giving our loved one has just been amazing, she is so happy there. We are absolutely tickled with our decision. The meals and dining service is excellent and they have a whole lot of activities. However we do know like everyone they have struggled with staffing so at times we were running into issues with the billing department and actually paying our bills. The lack of return calls was difficult but we believed they were able to get that under control.

My parent loves sunrise at mount vernon, they only wish that activities was more involved, not a coloring book or watching a movie, the activities director is so involved in her phone and obviously her personal life, very disappointed in her.

The place is clean, they seem to be well engaged with the residents. Their communication is non existent. Cant even say horrible. They don't return emails or calls regarding questions over care of your loved one. The billing emails answer me right away. Other than the that it seems like a great place. They promise you the world when you go in and then once their you are left on your own.

The facility was beautiful, the person doing the tour was very knowledgeable. It wasn't a good fit for my loved one.

I went with Lakewood Estates because of the friendliness of their staff members that I met during the tour. The apartment sizes are ok for what I need. It is multi -level and it has ramps between the floors except for the top one and the bottom one. They have an elevator for those floors so it is easier to get around. I would recommend them to others who are looking.

Food is bad. Sometimes too spicy. Sometimes not enough to eat. Sometimes all my aunt gets for dinner is a grilled cheese sandwich. Please hire a cook that knows what old people need.

The community offers high level of care, and my loved one didn't need this much care. This is a good community.

Our family had an in person tour and this community has an interesting physical design to it, almost like a big modern hotel. The tour was fine but the place was subpar, it did not give off that warm and welcoming feeling to it. We understand they are dealing with more advanced dementia residents, but it just felt really cold and not a lot of depth.

It is a very clean facility that is bright and cheery. All of the staff are super friendly for the most part. The admissions staff were helpful and accommodating and they just worked with us so well. From start to finish it was less than 3 weeks to get him in here which we really appreciated since we were on a time crunch. They are really trying. If it were not for covid, I think they would be able to offer more.

[Name removed] was a great help during my loved one's stay at Sunrise of Westtown. The billing team took a bit more work; however, this is resolved. It was nice the community broke the fees down to show you what each fee was for. They worked well with hospice.

The location worked out best for the residents daughter, there were no alarms about Sunrise that made us feel like we needed to go tour other communities. The resident has settled in nicely and now feels at home. Our friend seems to be happy with the meals. we have heard no complaints, but we do not have experience ourselves. We have seen an activities schedule but since our friend does not take advantage of the activities we do not really know if they are actually happening or not. The value for money is good we do not find that to be alarming. We have had a few issues but anytime we bring them to the staff attention they are worked on so things are going quite well so far and we would recommend Sunrise of Alexandria to other families

We had a very good tour experience with Sunrise of Cary. It feels more like a hotel rather than a nursing home. It was too expensive and the location was too far from us. I would tell others looking at these facilities to ask if your loved ones condition deteriorates, then what? Sometimes they will not be able to care for them and you will have to find a new facility.

the gentleman that set up everything up for our family in the beginning is no longer working with Sunrise of Newton Square. that was a bummer because he was the most friendly, receptive and responsible out of all the people we dealt with there. my dad received adequate care, there was absolutely no neglect of our loved one. the community itself is decent and was a good price for the amount we paid; but don't expect anything above and beyond. the care was adequate, the people were good and decent to work with. the only issue we had was with the billing. we paid for the entire cost upfront, but still received a bill at the end of our loved one's stay. I had to contact them many times to inquire what the bill was for and to explain that we'd already paid for everything. we were finally able to get it resolved, but it still took several attempts of contacting them.

our experience with Sunrise of Hunter Mill has been fine so far. the staff are very friendly.

This community was okay but when I went in I felt like the people were sitting around and I wanted somewhere more active for my loved one. I also would have to bring in furniture and I wanted something already set up. Nothing wrong just certain things that showed me that it would not work.

Good facility for assisted living. Make sure that the patient does not need a higher level of care. The people are loving, the place is lovely, my loved one's room is lovely. The dining room service could be better.