Sunrise Senior Living

I would tell others to just be hands on just to make sure everything is going alright. My mother was here during covid and they had good protocols. The facility was beautiful and the people were friendly. The value for the money was better than some others that we looked into in the area. We had a short experience but all in all, it was a nice place.

I toured Sunrise of Northville and it was a good tour. we chose another community because Sunrise could not fit our needs in that moment.

This is a great community for my loved one you just have to be on top of things in the community. It is a good idea to be in constant contact. The staff are great and the interactions have been good. I have not met the executive director yet and I am looking forward to meeting her. Everyone else is personable and friendly.

Because of covid, we didn't get to talk to a lot of different staff members and see a lot of residents.

We were going back on forth on if we wanted to put a deposit down on Sunrise of New City. When we went to take a deeper look at them, they wanted to have my mother in memory care. The facility is multiple levels and memory care was on the first floor and I felt that it was isolated from everything and everyone else. It is very small and I just did not think that my mom would thrive in that environment, so we went with another facility. The tour was very good though, they were thorough and answered all of my questions that I had and really took their time with me.

The staff does the best they can while being short staffed. The Director is amazing. The staff in the Alzheimer's unit has a few staff that are extraordinary.

What really stood out to us right away was the overall friendliness of the staff, the way the community was decorated and how clean it was.

We had a great experience with the staff while our loved one was here, they truly show genuine care to the residents and uphold their dignity. We would recommend this community to others based on our families experience.

We didn't like their covid protocols with locking the doors.

I really enjoy the friendliness, I really appreciate the services they offer for my loved one. Some of the communication can be confusing about updates on certain things. Some of the back end staff could use a bit of improvement during the application and enrollment period. We were not informed of certain things that were needed upfront. This was not made as clear as they could have been. My loved one has adjusted really well. Overall we are very happy with her being there.

We never had a problem with the care, it seemed like everything our loved one needed was provided without issues. We looked at several other communities before choosing Sunrise, and we liked how it was closer to home since we were already familiar with the neighborhood. However they could use a little more guest parking.

They made the move and transition process very easy. This community is a good value for the money. The staff here really just seem to care about the other residents and my loved one. They have activities like people coming in to play music, bingo, dancing, meditation and a lot of different things to keep the residents busy and occupied at the community.

I'm really happy with Sunrise. One of the things I like most about it is the staff have been there for a very long time. So once you get to know everyone, you work with the same people, which is much better than other places we've experienced. They have really low turnover, and I love that. The Executive Director is very available and has sat down and talked with me several times. She is very caring and nice. The Resident Care Manager for my dad's area has also been very kind and helpful to me. They say they have a geriatric doctor, and I'm not as pleased with that. It has been very difficult to get ahold of that doctor. But I think overall what I like best about Sunrise is they do seem like a caring place. My dad has some people that he seems to really like there, and they seem to be treating him very kindly.

Everyone was very nice and friendly that we dealt with. The billing has not been correct. They will accept our checks; however, the community is showing there is still money being owed. However, they say that this will be corrected. The administration has made themselves available when I have needed to talk to them about concerns or questions. There has been times that my loved one hasn't been cared for properly. The community accepted my loved one's pet initially. The location is close to family. The community seems clean. There have been times my loved one's rooms hasn't been cleaned, when I have visited them. There have been times I have had to let the caregivers know that my loved one's laundry needed to be done. They were quick to make this happen. The staff encourages resident's engagement in activities.

they were competent at Sunrise of Westminster. they were also very friendly.

The residents are well taken care of, I would have no issues recommending to a friend or family member.

We've had a mostly positive experience in all aspects. I'm just not sure that the care is exactly what we need right now. I would like to see the care staff pay closer attention to what the resident tells them they need. And if the resident offers them suggestions about what they personally need, that the staff listens to them. I would also like to see the staff not rush to do things quickly and instead do what is best for the residents. However, all of the staff have been very friendly. And I really do think they try to be accommodating when I'm there. I'm just not sure that they are as accommodating when I'm not there. That applies to just some of them - certainly not everyone.

Great but wanted somewhere closer. Family wanted a little more activities for my loved one than what they offered.

When I first got to this community, I feel like the staff are warming up to me and kind and caring but I feel like it took a while. I feel like sometimes they are sitting around a lot but this is a hard job. I know that they are learning more about my mom and getting to know her and I appreciate this and them working with her personality. The food is really good and there is a good variety of foods for the residents to pick from. This community is open and bright. The one struggle is getting paperwork done on time to get important things taken care of.

My mother in law had been at another facility that we did not care for at all, it seemed impersonal. When we went to Sunrise it felt the opposite, it was very warm and friendly. I think they do a very good job in coordinating staff and their efforts in dealing with families. My mother in law went into hospice quickly and they were very caring and went above and beyond to accommodate us. I had one negative experience with the front desk because we did not call ahead to let them know that we were coming. But once brought to their attention, they took care of it right away and it was really good to know that we were not ignored. I would recommend them to others who are looking.