Sunrise Senior Living

The community offers high level of care, and my loved one didn't need this much care. This is a good community.

Our family had an in person tour and this community has an interesting physical design to it, almost like a big modern hotel. The tour was fine but the place was subpar, it did not give off that warm and welcoming feeling to it. We understand they are dealing with more advanced dementia residents, but it just felt really cold and not a lot of depth.

It is a very clean facility that is bright and cheery. All of the staff are super friendly for the most part. The admissions staff were helpful and accommodating and they just worked with us so well. From start to finish it was less than 3 weeks to get him in here which we really appreciated since we were on a time crunch. They are really trying. If it were not for covid, I think they would be able to offer more.

[Name removed] was a great help during my loved one's stay at Sunrise of Westtown. The billing team took a bit more work; however, this is resolved. It was nice the community broke the fees down to show you what each fee was for. They worked well with hospice.

The location worked out best for the residents daughter, there were no alarms about Sunrise that made us feel like we needed to go tour other communities. The resident has settled in nicely and now feels at home. Our friend seems to be happy with the meals. we have heard no complaints, but we do not have experience ourselves. We have seen an activities schedule but since our friend does not take advantage of the activities we do not really know if they are actually happening or not. The value for money is good we do not find that to be alarming. We have had a few issues but anytime we bring them to the staff attention they are worked on so things are going quite well so far and we would recommend Sunrise of Alexandria to other families

We had a very good tour experience with Sunrise of Cary. It feels more like a hotel rather than a nursing home. It was too expensive and the location was too far from us. I would tell others looking at these facilities to ask if your loved ones condition deteriorates, then what? Sometimes they will not be able to care for them and you will have to find a new facility.

the gentleman that set up everything up for our family in the beginning is no longer working with Sunrise of Newton Square. that was a bummer because he was the most friendly, receptive and responsible out of all the people we dealt with there. my dad received adequate care, there was absolutely no neglect of our loved one. the community itself is decent and was a good price for the amount we paid; but don't expect anything above and beyond. the care was adequate, the people were good and decent to work with. the only issue we had was with the billing. we paid for the entire cost upfront, but still received a bill at the end of our loved one's stay. I had to contact them many times to inquire what the bill was for and to explain that we'd already paid for everything. we were finally able to get it resolved, but it still took several attempts of contacting them.

our experience with Sunrise of Hunter Mill has been fine so far. the staff are very friendly.

This community was okay but when I went in I felt like the people were sitting around and I wanted somewhere more active for my loved one. I also would have to bring in furniture and I wanted something already set up. Nothing wrong just certain things that showed me that it would not work.

Good facility for assisted living. Make sure that the patient does not need a higher level of care. The people are loving, the place is lovely, my loved one's room is lovely. The dining room service could be better.

I would tell others to just be hands on just to make sure everything is going alright. My mother was here during covid and they had good protocols. The facility was beautiful and the people were friendly. The value for the money was better than some others that we looked into in the area. We had a short experience but all in all, it was a nice place.

I toured Sunrise of Northville and it was a good tour. we chose another community because Sunrise could not fit our needs in that moment.

This is a great community for my loved one you just have to be on top of things in the community. It is a good idea to be in constant contact. The staff are great and the interactions have been good. I have not met the executive director yet and I am looking forward to meeting her. Everyone else is personable and friendly.

Because of covid, we didn't get to talk to a lot of different staff members and see a lot of residents.

We were going back on forth on if we wanted to put a deposit down on Sunrise of New City. When we went to take a deeper look at them, they wanted to have my mother in memory care. The facility is multiple levels and memory care was on the first floor and I felt that it was isolated from everything and everyone else. It is very small and I just did not think that my mom would thrive in that environment, so we went with another facility. The tour was very good though, they were thorough and answered all of my questions that I had and really took their time with me.

The staff does the best they can while being short staffed. The Director is amazing. The staff in the Alzheimer's unit has a few staff that are extraordinary.

What really stood out to us right away was the overall friendliness of the staff, the way the community was decorated and how clean it was.

We had a great experience with the staff while our loved one was here, they truly show genuine care to the residents and uphold their dignity. We would recommend this community to others based on our families experience.

We didn't like their covid protocols with locking the doors.

I really enjoy the friendliness, I really appreciate the services they offer for my loved one. Some of the communication can be confusing about updates on certain things. Some of the back end staff could use a bit of improvement during the application and enrollment period. We were not informed of certain things that were needed upfront. This was not made as clear as they could have been. My loved one has adjusted really well. Overall we are very happy with her being there.