Sunrise Senior Living

Our family had an in person tour and it was a really nice tour experience

We had a good tour at Sunrise of Northville. I thought it was a nice place, but their cost was a little high.

My loved one has said the facility from the outside is very pretty, and the grounds are nice. My family went to visit her apartment and reported back that the counters were sticky, and the storage area where she keeps her things was awfully maintained - it had lots of trash, etc. The general areas were clean; but they did feel like they needed to help clean her apartment, as it needed a deeper clean. She's very picky, kind of a clean freak, and likes to keep things immaculate. Small things like streaks on the stainless steel bother her, whereas others may not care. Because she's so particular, she has high expectations and expects things to be in “tip-top” shape. She did get her medicine cabinet replaced because there was rust in it. The Director of the Community handled the things she requested, which was very good. However, my loved one wanted to speak with the Director of Sales. She wanted her to come and see the apartment and what was wrong with it, but she never came. Yet she was very accommodating and present during the initial stages of this process. When my loved one was in a different facility, the first thing they did was came by to make sure everything was okay - so she had the same expectations here. She does feel like they're a little short staffed. My aunt said the food is good, which is a big part of living in a community. She is pleasantly surprised by the meals and likes the food. They offer varieties of fish with daily options, and on Fridays they offer beer or wine - which is nice to have with dinner. She’s not involved in many activities, but does think they have a very good library and book selection. Prior to moving in, she wishes that she would’ve known that all the patios were under renovations. She had just gone through renovations at her previous place, but I’m unsure how bad the noise is right now or how long it’ll last. They did say they’ll reimburse a bit of money for the square footage she can't use; but she still wishes she had known that prior to. I do still feel that the value for the cost is great because there’s a lot she likes about it. She was disappointed that the apartments don't come with a microwave. They offer a stove with an oven; but if you’re having meals provided for you, you’re likely going to need a microwave for tea or quick microwaveable food. It's a really strange thing to not have in a senior living community. It should’ve been included, but she had to buy her own. I also doubt most residents are actually utilizing their stove & oven. If I had to send a relative down to Florida, I would say “ Go and check out Stratford Court”. Our family members in town said we made an excellent choice. I would recommend anyone in the area who’s looking for senior living, to stop by and see the community. In addition to Stratford Court: A Place for Mom was great! I enjoyed working with them, they were right on it. My loved one was living in Pennsylvania with me and we thought she was going to move to a community there - but ended up wanting to move back to Florida. A Place for Mom switched to places in Florida and sent me those places immediately. The communities contacted me immediately and they offered virtual tours for us, as it was difficult for me to accompany her from afar. That was absolutely wonderful! They sent me a floor plan, which showed where her unit would be in relation to an exit and the remainder of the community. They broke everything down and did an excellent job at explaining the process and how the community is run.

They are short on help but I know that that is across the board, not just here. A lot of the new people that they hire are not up to speed on the individual residents and what their care needs are. They did make an effort to specialize her diet and we appreciate that. I just feel that the staff are missing little details.

With memory care, some of the staff needs more education and training on how to deal with people with dementia. They're task oriented - they let the people with dementia rule them around rather than directing the dementia patents and coaxing them. Some of the staff members are very, very good, but some, particularly the younger ones, don't' seem to get it and are likely lacking in training. Cleanliness is good. Right now during Covid times, the common areas are not allowed for visitors, but you can visit in your person's room or outside, although that's slightly inconvenient. But they do have a couple of designated visiting rooms. It sounds like visitation should be opening up soon, although they haven't given a set date yet. I do like Sunrise, and I think it's a decent place that could just use a few improvements.

They seem to be taking good care of my loved one. Although they said they would help him if we wanted to get outside, and it seems like they're not doing as much as I think they could be in that area. Overall the staff seem to be nice. I would like to see Sunrise keep up the facility better. I see some damage in the rooms and things that they're not addressing.

For the short period of time we were there, the staff were very accommodating and friendly. It was a good respite experience overall. One area for improvement is I maybe would have liked to have see a little more responsiveness to call buttons.

We had a good tour experience with Sunrise of Cherry Creek. They focused on things here that just did not fit my parents personalities and it was also on a pretty busy street. Those were the reasons we did not choose this facility.

I researched several places and found Sunrise at Countryside to be the best fit. It offers many activities, it has a lovely setting. You can sit inside or out. The staff is terrific. I'm sure it can be challenging some days, but they always have a friendly, professional and caring demeanor. I also think when you (as the family contact) work with them, everyone succeeds!

My loved one was here quite a while and it started out very well. Towards the end they wanted to increase the level of care which had a big price tag on it. When meeting with them about why it was increasing I was not pleased with the way that it was handled. The manager did say that they were going to be changing that policy but I am not sure if that has happened.

We really like the care, we did feel that the nursing staff were very attentive to the residents needs and always kept our loved one clean. They wanted to genuinely see our loved one get better. Our loved one came in at what they considered the highest level which include a two person assist and Hoyer lift. After awhile our loved ones health improved and no longer needed the lift and two person assist and with the families involvement every day we would of appreciated if they adjusted the level of care to less and adjusted the price.

This was a good community. It wasn't as open as other family members had wanted for my loved one.

Our family had an in person tour and it was a super nice experience, it is a nice community. The staff were very friendly and they were able to take us around the community and show us different rooms that were available.

Nothing is perfect but we have been very impressed with Sunrise of Jacksonville. At the moment our loved one does not require much assistance but at times when she does need assistance that staff are right on top of it so that has been very impressing. Our loved one does enjoy the activities - the activities director did get promoted so right now the activities are ran by the residents themselves. The meals and dining service could use a little bit of improvement - they say they have low sodium food but its still very salty.

We're very happy with Sunrise of Montgomery Village so far. The staff are receptive and friendly and have been helpful in making the transition. The facility physically could be a little better but is good overall.

We chose Sunrise of Cary because when we got there for our tour they were prepared, they were very friendly, and we did not feel like we were rushed through it. We got to see everything from the dining room, the activity room, to the residents room. We had interaction with the current residents here as well and they seemed to be happy. It was also very clean and the residents looked more put together. The ladies had their hair brushed the men their beards were trimmed, they all just looked great. It is more expensive than the average cost of an assisted living facility. For us, it is worth the money knowing she is getting the care that she needs. They do have a lot of outings and a very nice outdoor space. They also offer the doctors on demand and in house physical therapy and occupational therapy of which we are taking advantage of. All in all, we are very pleased and she likes it here and considers it home now.

I liked Brighton Gardens of West Orange. It’s a Sunrise facility, as was the place we ended up choosing. The only thing we didn’t like about them was it didn’t have a homey feel to it. It seemed more like a hotel.

For the most part, it's been a very good experience. I think there's a little bit of an issue with communication in certain departments, particularly the medical/nursing department. My loved one says the food is okay. She doesn't really eat meat, and they serve a lot of meat. So she's mostly eating sandwiches. But otherwise, it's a very nice place.

If you can afford it and you like the location you can't wrong with Sunrise of Hermosa Beach. The staff here is sensational. I've never met so many happy, caring, and friendly people in every department. They are having staff changes in the dining room. Sometimes it takes way too long for the residents to get their food, and the food doesn't arrive freshly hot. I believe the community could use more seats in the dining room to accommodate the residents who want to eat in the dining room.

Room for improvement