Sunrise Senior Living

I like the atmosphere here. That's one of the reasons why we chose them. They have nice outdoor areas and lots of different sitting areas. The staff seem to be very friendly and caring. Cleanliness isn't perfect, but it's generally pretty clean. She seems happy with the food, and they give plentiful servings.

My loved one has made a few friends. They get along with the staff. They are very active and likes to walk. I would highly recommend this facility. Overall, I am very pleased, and it's give me a peace of mind.

Sunrise of Northville was a very nice and clean facility - we were impressed by what we saw. The floor plan is what was not going to work out for us. My loved one had just had a stroke and had a hard time getting around, so we needed a place that everything was going to be all on one level. The gal who showed us around was super nice and informative. If it were not for the 2 stories, we would have had no issue putting him here.

Her place is lovely and she has really adjusted well. The only complaint have heard from mom is the food, it is not great and needs more options. Fresher ingredients and healthier options.

Sunrise of Dublin is an amazing place that does not feel institutional at all. We are tired of the masking and testing protocols though and think that those need to be dropped.

The staff is good. It's expensive, but worth it. My loved one seems to enjoy it there. They takes good care of them, and interact well. They are always checking on lmy oved one, and is always engaging with him. In addition, they have been very responsive with emails and text message. I really appreciate A Place for Moms help.

The first impression Sunrise of Abington community just gave us that warm, welcoming and homey feeling to it. There was not fowl sterile odors at all the community was just very light and bright and the whole ambiance was just great. The staff members really genuinely care for the residents and based on our experience so far we would recommend this community to other families.

Sunrise of Mill Basin is a beautiful facility. The staff were nice but once they found out what I was able to pay, they did not even take me around for the tour since I could not afford it. She was helpful in letting me know some other places I could look at and gave me some advice and helped guide me on where to go so I appreciated that.

I like this place very much. I think the staff are very friendly and really focused on residents and want to help in any way. They call us by first name which is ideal. They help break the ice and by the 2nd and 3rd I felt very comfortable and felt I was recognized by staff. Food is very good - very abundant. Wonderful staff

I think that The Fairfax has done a good job for my Mom . They are caring and dedicated in the support they offer her. My Mom also has a companion from The Key each day which also makes a huge difference. I feel that this is the right place for my Mom and the biggest factor in moving her here was the safety aspect and proximity to our home.

The administrative support is not the best. I have had difficulties with the billing department, and having phone calls returned related to my mothers care. I realize they are understaffed, but I think they could be more responsive to families. However, I am very pleased with the conditions, meaning: cleanliness and her apartment. I am very pleased with the meal services. Staffing is a little low and that's one reason why they have difficulties responding to phone calls. The memory care coordinator is very good, but she doesn't have the adequate staff to back her up and she can be hard to reach. They sent out a memo to all families saying its difficult to be staffed up in this climate and I know that. It's important to note that I asked for a meeting with the executive director. And that seemed to really address a lot of the problems, but I did have to go to their boss. I realize it is not an easy job, but if they would have responded in a timely manner I wouldn't have had to reach out to their boss. Once that happened, they've since been much more attentive. It took repetitive emails to staff before I had to take that approach, but should a family member have to do that? I was a manager before I retired and I don't like to go over an employees head. Once they did a good job, I did make sure to go back to their manager and let them know that they were more responsive, but it was still frustrating to me that I had to go to the director and it makes me worry about my mom. She has increasing dementia. One example is: she was really upset about noise and I couldn't get anyone on the phone to address it. The phone rang about 20 times, I didn't know if the front desk were staffed all night or who answers. It was really confusing. It took me about 2.5 weeks to get set up with the executive director because the staff were not able to answer the questions when I could get ahold of them. It's important to note that she was on vacation during part of that time, but there was no back up on an executive level (as far as I could tell). Billing was also a mess, I told the boss that staff are doing the best they can, but I don't think they are fully equipped. They lost a check for about [price removed]; they never tried to cash it or anything like that, but it did result in the payment never being applied to the books. All in all - I'm administratively frustrated, but the care is very good. For A Place for Mom: my advisor was outstanding! I have never done anything like this before ever. I've never looked for long-term care, I didn't know the terminology. I didn't know anything, and my father had just passed so I was nervous. The lady who took our case was so outstanding, she helped me calm down and find places to look at - she was awesome. I can't thank her enough for the skills she showed during that time in need. She was the best.

I only visited 3 that were in my price range, I liked this best. Warm and cozy

They have lots of activities provided for the residents, my loved one absolutely loves participating in them. The facility itself is so nice and absolutely beautiful - it definitely has a more homey environment. They have a little dog and a cat that live there and they really brighten up everyone's day. I would absolutely recommend Sunrise of Dublin to others looking.

Two things that are very important, the Director is absolutely awesome. He tried everything to make me comfortable and did everything he could. He was awesome. The menus and the food overall is not very good. It needs to be stepped up, I know there are other options out there in large amounts.

Our family had an in person tour and we did really like the Sunrise community, it was a good experience

Highly recommend for the area. It's better than other places that I had experience with.

I'm currently paying [price removed] per day for them to give out 4 Tylenol (two pills, twice a day), and that isn't something I like at all. Tylenol isn't good for you in the first place, so if it were up to me it wouldn't happen. Once a day maybe would be fine, but 4 Tylenol per day and for the price, are both ridiculous. That's not what it was when she first went in, but its changed a bit. Before it was [price removed] a day, which is still a lot. If they could give it to her at bedtime, that would be better. I understand I can't visit multiple times a day to give it to her, but that's a lot of money for Tylenol. In that particular situation, it does seem like someone is trying to take advantage. Other than that, they're very nice and they take good care of her. She tries to sleep too much sometime and they don't stop her, which I understand they really can't because she'll do what she wants and they have to allow her. Other places have a flat rate, and don't charge you for each thing, but it just seemed like the people here were so nice during our tour and interactions. I love the people, the residents are very nice and the people who work here are as well. Sometimes she eats, sometimes she doesn't, but they do try and get her downstairs at least once per day. If she doesn't come down, they'll take her meals up. For the most part and from what I've seen, they do take really good care of them and they care about what they want. I have everything good to say about the community, except for the medication management. I think that they should be able to add that cost in with the extra care. My loved one isn't able to do much on her own, and I don't want her to go anywhere else. I think for the most part, she is more familiar with the people there. There are even a couple people that she gets excited to see! Sunrise of Cuyahoga Falls is a very nice place, an awesome place actually. I love the people, they are so sweet and they're very welcoming. Again, my only issue is the medication management, but as far as everything and everyone else, its good. They do her laundry well, they leave no stains in her clothing, even after she spills.

I like the facilty and staff. The care is on the expensive side.