Sunrise Senior Living

A good choice. We also had a good experience with [community removed]

I'd say everything was pretty much a "4", but they are definitely understaffed. I think that's a widespread problem in assisted living facilities though. Other families should know there are a few different levels of care available at different fees.

Most staff is great. It is a problem when short staffed which impacts response times and patience. Rooms are very nice! Size as expected. Beautiful facility and property.

Communication to families is spotty, so that is definitely an area of improvement. Staff are super friendly and helpful. The place is very nicely decorated and maintained.

It is not perfect but they have been so good to my mom. It's great to see the same staff. I think that says a lot about the facility. They have been doing a soft renovation that is updating its appearance. Food is my biggest complaint. I think the menu sometimes does not take into account that many of the residents have arthritis and difficulty with cutting foods. They need softer and easier accessible foods.

Seems to nestled among a nice neighborhood of single family homes. Loveland is a nice town. We picked this community mostly because of the price.

My loved one is happy, clean and healthy which is most important. Staff turnover seems high, but the job is not easy so I understand. Her rug has not been cleaned in 2 years. It is expensive.

Staff is excellent and friendly. Food was really good. Room was nice and overall floor plan is good (not a long walk for anyone with mobility issues). My only negatives are minor and mom was only there for about 2 months so we couldn't settle into a routine. 1) billing is based on a daily rate so it's hard to budget for fixed income and the online bill payment system from corporate in KY is confusing. 2) mom used Express Scripts Pharmacy for her military discount and it appears that the local pharmacy vendor Guardian filled a couple of prescriptions intended for Express Scripts. (I haven't even started working on the dispute with them yet.) Overall I would still STRONGLY recommend Sunrise for your loved one.

My mom had been there before and had a good experience there.

We picked Sunrise after visiting several other locations. Mother in law liked the facilities and services, although she would like more activity options like going to trips to Casinos, and even traveling.

Staff and place was fantastic! Had my mom lived I would have had peace knowing how well she was taken care of . Community so great!!

We actually moved our loved one out in [date removed]. The assisted living area is nice and bright and she really liked the food there. There were a lot of daily activities and nice level of attention to manicuring and grooming. However, the staff hiring qualification was questionable. The memory care was darker and our loved one hated it down there. The memory care staff were not as attentive and the management was not so 'family' friendly.

I gave number value for cost a lower rating mainly because this whole thing is just extremely expensive, we pay $[removed]a month. She's not in memory care or anything like that. She's pretty much self-sufficient. I think the thing is well managed very professional atmosphere. That decor is really professional looking as well. I think some of the meals could be a little bit better basically have one meal choice every meal everything below that is the same every night.

My mother really enjoyed living there. The rooms are big and lovely. The nursing staff and kitchen staff were very friendly and caring.

My wife passed away almost 2 years ago, so changes might have been made in that period. When my wife was there, it seemed to me that there was a need for more on floor aids or staff. The aids that were there did their job, but they were very clearly overworked. It appeared that they were at their limit trying to keep up with all of the people in need. They had a laundry schedule but hardly ever kept with that. My wife constantly ran out of clean clothes and she had a lot of clothes there. I suggested to the management that they should hire a person that did nothing but the laundry and help with the serving of meals. (They had 2 washers and dryers on hand, but 1 one of them was broken for the whole 4 months that my wife was there.) When I suggested to the management about that hiring, I was told that the people on duty could handle the laundry. They appeared to not be open to suggestions.

What we like the most about Sunrise of Cinco Ranch is the staff friendliness to my mother and them alerting to any problem. We would recommend this community to other families based on the experience we have had so far.

I know my parents are safe and well taken care of at Sunrise. My mom's physical and cognitive needs are met and overall, they are both happy there. [name removed] like to see the quality of the food improve.

Sunrise of Parma is an attractive and well maintained facility. Liked the small intimate atmosphere. Food quality better than most other assisted living facilities. Aids were generally helpful but some were not very attentive. A lot of turnover which is probably normal for the industry but care could have been better considering the cost of this facility.

My friend was at Brighton Gardens. She was ambulatory and did not need any skilled care except for her meals and meds. At first she seemed to enjoy the various activities but as her dementia got worse she retreated into her room. The staff was very kind and attentive, tried very hard to get her to rejoin the groups to no avail. Brighton Gardens was exceptional in its décor, cleanliness, cheerfulness of the staff. I would not hesitate to recommend it to someone who need assisted living.

I would recommend Sunrise. The staff was very caring, food was decent, kept things picked up.