Sunrise Senior Living

Lines of communication could be more clear. Chose this facility over others because of the atmosphere and proximity. They could improve the introduction orientation.

The only comment that I would make is if the person is coming from another facility someone from sunrise should physically go and evaluate that person before they bring them on board to make sure it's the right fit for them,. I would recommend Sunrise of Woodcliff Lake to others.

Most staff are here 9am-5pm. Front desk is staffed 11:30am-7:00 pm. Residents watch out for each other. Location within Albuquerque is handy for appointments. Van transportation (with wheelchair lift) is available Tuesday to Thursday.

My mom needed a lot of assistance which was promised as no problem ( of course we paid for it) . Everyone helpful and friendly while enrolling and moving in . Once there we wished staff was more attentive and did a better job establishing relationships with other residents and giving her a sense of belonging and security. My mom probably needed a nursing facility instead.

I like the community's location, the staff's attention to my family members, the way they dispense and monitor medications, the activities available on a daily basis, and the regularly provided square meals. The staff was helpful and friendly during my visits.

So far so good. My mom has been there for a few weeks and had only reported positive experience. It's a little unclear what services are available is the only less than positive comment that she 's made but when she has asked for things they've been very helpful. She says the chairs in the TV movie viewing area are uncomfortable...

Sunrise of Chevy Chase is a beautifully decorated, clean facility. It is a comfortable although it could use larger/more elevators. The staff are very friendly towards each other, their clients, families & guests. Although without much variety, a core group of residents enjoy the activities led by an enthusiastic crew. More cultural field trips & stimulating activities would be a plus. The Friday live music happy hour is a hit with varied & good talent! The dining room could run more smoothly with a little more organization/training of the staff. Staff work at both the dining room & caregiving, so they know the preferences and quirks of their clients. Unfortunately, the food gets mixed up , forgotten, or delayed. Water is not served at the table unless asked for and the food is bland, but my mother enjoys it! Medical check-in was run very roughly, but now my Mom has settled into a routine. Very warm vibes here from the get-go! Two thumbs up!

My mom loves the place and all of the amenities. Even though she is turning 91 this week, she likes to stay occupied. There are plenty of activities for her to choose. She also likes to go out on the trips for lunch etc.

Our loved one has been there now for a couple of months. It's very organized, the people are very responsive, the activities are great, and the food is wonderful. Sunrise is very organized. They are staffed well, and their employees are very responsive. The food is good, the activities are fun, and they seem to really care about the residents

The staff are very kind and have more positive attitudes than many places, which is nice for everyone. Some staff members would benefit from more training for particular aspects of elder care (e.g., basic use of oxygen, hearing aid recharging, transfers) but management has been responsive to these suggestions.

Billing could be improved. The staff are friendly and helpful. I like that it is smaller and more "home-like".

I like that it isn't a huge community. To me, there is a family feel. Staff knows all the residents (in memory care) and are friendly to family. Yes, I would recommend them.

The staff made moving furniture and personal belongings into the property very easy. The staff is always inviting. Residents are welcoming. We chose this community because of its location and the current cost was within our budget and the environment was cozy and friendly.

Assisted living was pretty good. Good food, support and activities. Memory Care was safe but activities greatly reduced. Overall experience vastly better than a nursing home.

This was a good first facility for my mother, who moved here after living at home. Visiting often and getting to know the staff helped me understand how she was adjusting and what her needs would continue to be in a community of care. I think it would have been helpful to have a primary point of contact for my mother's care instead of having to hunt down senior level management or working with whomever was on the floor on any particular day.

Sunrise of Franklin Lakes is always clean and kept well. They have multiple activities throughout the day to keep the residents active. The staff is friendly. We really feel that my dad is getting well taken care of there.

Everyone is nice to me.

Very positive, caring and open to suggestion.

I would recommend. My mom needed more than mild assistance and they could provide it

I’ve been a resident here for about a year and an half. Overall things are okay. There are minor issues that can be corrected with conversation. I enjoy the activities, especially the men’s club. I look forward to positive changes in 2025.