Sunrise Senior Living

Well, frankly, it was all a bit hectic. Dad passed away within the month. They were great getting him to the ER in a timely fashion (his heart was done, though)

I think the staff is very warm and welcoming, and provide a positive environment for the residence. Activities are adequate and they're generally is good participation. My mom is very active so she enjoys participating. Food is very good. My mom has no complaints. I have one suggestion for improvement There could be a closer and more proactive communication from the nursing staff to the family so that I know how she's progressing on certain medical issues. The facility is very clean and upscale.

We have found the staff at Sunrise Haverford to be kind and attentive to our family member who is in their memory care unit. They have created a really wonderful community for everybody on that unit.

The facility itself is good and the staff is responsive to us. Mom likes the staff and feels like they are very friendly and caring. My only criticism is that there was the clearest communication upfront regarding the contract and moving logistics.

Mom moved in October and passed at the end of January. Construction on the common area started the day before she moved in. It was supposed to take 3 weeks but was still unfinished when she died 4 months later. There was very poor communication from Sunrise on progress and status, causing a lot of frustration. I don't know if it contributed to Moms decline, but it certainly didn't help. On the flip side, the staff was top notch. Very caring, loving and considerate. I couldn't ask for a better group of humans to take care of my Mom. The director, [name removed] started in his role the day Mom moved in and was a rock star. Unfortunately I heard he left the business. The staff made a miserable situation bearable. And the sense of community among the other families and residents was very genuine and heart warming. The food seemed OK but Mom stopped eating and the construction limited the food options. One thing that was tacky was that the occasionally invited family to a breakfast but felt the need to charge $[removed] a head when we're already paying $[removed] a month.

The staff is amazing. Overworked, but patient, they each try to do the work of two. They are unfailingly kind and caring. The activities are not always to my taste but I go to them for social contact. Many of the residents will say that they are bored. But when they are asked what they would enjoy, they offer no suggestions except "Maybe something else". Not much to go on!!! The activities director does a wonderful job obtaining materials, but then the complainers don't show up. As far as the meals are concerned, the menus are varied and interesting. There are choices beyond the main entrees. Sometimes the meat could serve as sandal soles, but I doubt that is the fault of the chef. Sometimes the menu offers things that don't exist in the building. Desserts are especially prone to this problem. The waitstaff has improved significantly over the last few weeks. Now if the residents were more polite, meals would be more enjoyable. The waitstaff has names and I'm sure they are not named "Coffee here" or "I need hot water". A polite request with a name is the way you were taught. Age doesn't mean "forget your manners".

The staff was gracious and kind, cheerful and helpful! The facility was always in good repair and pleasant. There were occasional problems with the kitchen and dining room, but at this point those may have been resolved.

It is a beautiful facility, accommodations are nice, the caregiving staff is phenomenal. Seem to be somewhat short staffed as the care givers also have to work the dining room. Great activities. The nursing and medical side is less than desirable. Do not seem to want to provide services, not partnering with our hospice nurses, etc. Not communicative with the family at all. The facility had a Covid outbreak, the families were hearing about it from residents; when I asked the nurse, she would not even confirm. And the. Our father subsequently contracted Covid. Was not a good situation. We have given feedback to the executive director.

Would recommend to others. Building and rooms are kept very clean. People living there are well cared for most of the time. Have had a great deal of different management positions change. Been some good and some bad. Many staff changes some good and some bad. Time will tell who stays and who goes

Great people - easy to work with. Very accommodating. Staff is VERY friendly - everyone seems to know all the residents My father doesn't participate in the activities very much, but they have activities almost every day. Dining rooms are very clean, food is decent for the amount of people they have to care for.

It's soo expensive. Feels a bit impersonal, pricey. He loved the food and entertainment. for us it was the perfect place for transitional care because we wanted it to feel like we were moving our loved one into a fancy apartment. But I would not be able to afford it long term

I think the memory care staff was very caring but there were things that could have made my dad safer while he was there. I wouldn't put my dog at [communities removed]for skilled nursing facility.

Everyone was friendly and helpful. There are lots of activities. The only negative would be the laundry room is far away from where my mom is. The grounds are kept up nice

We LOVED that place. As far as memory care goes, it was one of the best tenured staff, with the most square footage, engagement and Well thought out floor plans that were cheerful. Now, it was a year ago in June that dad passed, and he was only there for 4 days before passing; but our experience was very positive. The only thing I would say is that it is CRAZY expensive for its age. But its location was great.

Except for food quality. The transportation daily is a huge win!! Well, my brother really benefited from the daily transportation that was a huge bonus I also believe that he felt that the administration was kind friendly the staff And he was able to build some friendships there. The size of the unit was just fine for him now because he had a Power chair he was able to be in the unit furthest away from the dining room if he had to walk that would've been a challenge

Great care great staff food needs improvement. I would recommend to others but they need to improve the food.

With the cleanliness it is not their fault they had some water issues but nonetheless. he's been there over a month. He still doesn't have cable and nobody has cleaned his room which I believe they're supposed to be doing every week having said that he doesn't need a lot of care and he probably hasn't said anything to the right people to fix those issues. When it comes to the staff a Five for [name removed](sales) other than that, I can't say.

Food is always good. I enjoy interacting with the staff... good group. It's clean, organized by good/interesting staff

Most are very helpful and friendly. Yes I would recommend Sunrise!

The place is well appointed and comfortable. It has nice common areas. The food is good and there's some variety you can choose from.