Sunrise Senior Living

I can't say it was a great experience, it was actually a sad experience but the Bertram house made it tolerable and based on the experience we did have we would recommend this community to other families.

The director of sales worked wonderfully with me and the hospital social worker/case worker to make sure my loved one qualified and would fit in at Sunrise of Overland Park. The ladies in the health room have worked with me to make sure her medications and insurance are covered and working in her best interests! Care managers seem to be on top of it. Over all it has been a good experience so far.

The facility is very clean. Staff has been friendly. There's always activities for residents.

Facility is very clean, they host a lovely brunch for residents and their families (there is a fee), food is hit or miss, daily activities like bingo, crafts etc offered

I would say the experience has changed since construction started and hold off until it's finished.

I have been very happy with the attention that my Uncle has been getting. They are working through getting to know him and his peculiarities. I feel as though he is getting the attention that he needs and is in a positive environment.

This is a home where I feel my father is very at home and can be part of a community. Staff generally seems to care and I know he is being fed and looked at regularly.

Wonderful staff but always short-handed. I am sure all of these facilities have this problem. I would recommend them to others looking.

We love the kind and caring staff and the residents are also very friendly. I wish they had a physical therapy dedicated room/gym. My dad required intense PT and they dont have the equipment. My dad needed to re-learn how to walk up and down stairs and there were no PT stairs. He was taken outside to practice going up/down a single curb step. We decided to take him to outpatient PT. This was perfect but there was no transportation by Sunrise so I needed to wait until he could get into my car. Another downside was that once he no longer did PT in Sunrise, Bayada nurses (contracted) would not do his wound care. The staff nurse (very nice) trained family members to do it. I dont understand why PT, OT, and wound care are all connected. When we were given the tour, we asked several times how long it would take for a person to arrive when a resident pushed their button. We were told 4-7 min. This was not the case; sometimes 30+ min. Despite the hickups we feel we chose correctly.

The move in was a little confusing I feel like they could have done a little better job showing my mom around and explaining how things worked. Within a little over 1 month of her moving in they had a change in ownership from Aspired Living to Sunrise. So that has also caused some confusion. My mom seems happy though she has acclimated very well and joined in all the activities and barely spends any time in her apt. One disappointment is they told us that they do outings to local places there is a bus in the parking lot but the driver quit and they have not replaced him. It would be nice especially while the weather is nice if they can get out. Sunrise promised to make that a priority as many people were complaining about that. All and all it was a very good move for my mom she seems happy and has made friends already I don't think she realized how lonely she was.

We believe sunrise is providing very good care for my mother. It's very difficult to provide excellent care to meet everyone's criteria but they have overall excellent staff that wants all of the residents to feel at home and to feel respected. There is a wide variety of food and activities to meet diverse personalities

Staffing impacts service from care givers to cafeteria. Short staff = stress. The caregivers there are wonderful and genuinely care about my parents.

My father is now in a pay down facility at [community name removed] in Sterling Heights. The staff seamed to care about the residents and there was a sufficient amount of activities

My Dad wasn't there very long. Moved to memory care, died [date removed]. They had some really great people in memory care. Yes, I would recommend this community to other families, I knew he was safe, and being checked on. They were very good at communicating and needs or changes. The geriatric Dr. and his associate were very good!

Staff is kind to residents and families. They are stable- hardly any turnover, which is important for people with dementia. I would definitely recommend Sunrise at Fountain Square.

Sometimes they can be hard to pin down if there's an unusual situation Generally the staff take excellent care of the residents. The quality of the staff, flexibility about allowing a non memory care resident live with a memory care resident, location and good word of mouth from friends. The building is clean and well maintained. The place does not smell like pee The staff went above and beyond to help us with getting them there -- so many loose ends for state paperwork etc. but they worked hard to get it all done in time. We were moving them from out if state so extra complicated.

The overall experience has been positive, mom loves her place and her new friends. the cleanliness of questionable. The cleaning staff had changed many times. I have had to get people in to clean it after I have pointed out that it had not been cleaned in a bit. The staff members are always friendly, that has been a positive. The quality of care has been positive as well as the meals and dining. Our loved one states there is so much to eat!! The activities has been a positive, bingo, bingo, bingo!!! The value for cost is changeable, I have to keep on top of some of the chargers.

Everything is clean except for the outside of the community when it comes to the landscaping .The quality and taste of the food has some inconsistencies. Assisted living, like all medical care and lodging costs a ridiculous amount of money as most seniors cannot afford to budget the rent. Some of the other facilities nearby that are newer are much more expensive than Sunrise Assisted living.. We've been fortunate to experience a very nice and kind nursing staff at sunrise of Northville. The apartment is comfortable and kept clean weekly. There is a wide range of activities offered and residents are consistently encouraged to participate in whatever they would enjoy doing.

In general my experience here has been positive with the exception of the general manager, who is very inexperienced.

My mom really likes the staff . She says everyone is friendly. She is happy with the food and activities. I get callbacks quickly and updates regularly. I would recommend them if you can afford it.