Sunrise Senior Living

The staff was very attentive. The rooms were a nice size and kept clean. Daddy received good care while he was there.

My brother and I recently visited a couple of Assisted Living Communities for our mom. At one of them, we were warmly greeted by a kind lady with a welcoming smile. She explained everything clearly and thoroughly, patiently answering all of our questions before guiding us on a tour of the facility. At the end of the visit, we were pleasantly surprised with a thoughtful gift basket. Overall, the experience was both informative and very helpful.

It seems like a beautiful place and that everything is taken care of. There’s a lot of options here. Pricewise it’s on the high end. At this time, there is not the correct room size available for my mother.

The community of residents is quite friendly and welcoming as is the staff. The food has definitely gone down hill since the main chef, [name removed], has gone on medical leave for [date removed]! My experience so far has been: Very friendly staff and residents and nice clean, updated facility but I'm wondering about the quality of the house cleaning service. I haven't been here long enough, less than a month, to have had it done. The food definitely took a dive when the main chef left for medical leave. He was very good. The second chef needs to get it together. Some of the sales staff is a bit too quick to exaggerate price breaks and apartment upgrades when selling to prospective residents. Otherwise, everything has been generally good here.

The ambience of Fountain Square upon entering felt like my dad. The location is perfect relative to his familiar surroundings as well as being so close to where my mom is currently living in a Memory Care Establishment. It is also close to other restaurants and shopping. Apartments are small, and we were not impressed with the raised coil electric range. However, he will not be cooking, so it’s not a huge deal. It had nice dining options. Staff appeared friendly and residents seemed happy.

Overall experience was positive; staff was great and the room was clean and more than adequate in size. Staff kept me informed about what was going on, even if it was hard news; mom liked the activities and the "have it anytime" menu.

Issues with scheduling weekly laundry and showers. Unable to accommodate a shower if you miss your scheduled day. You have to wait until the following week. Some aides are not as accommodating to the needs of the residents. A rate increase of 11% for 2026 seems excessive. Studio apartment are small. Activities are repetitive. Food selection is limited. Dining room experience is ok.

Mom was only there 2 months. Mostly was happy with the service. My only concern was right before she died. She somehow fell, and was told she was going to hospital for a "scratch" then not. Probably because of hospice. However when we got ther on Monday she was still in her same clothes and we could not wake her. Her scratch was more than than a scratch She passed on monday nite. No one even told us anything about her condition and why they upped her morphine and lorazipan. Communication was very poor in what was her final hours and died without family.

They current staff (specifically the chef) goes above and beyond to help and support. There doesn't seem to help open slots to play games during the calendar time slot- or that's how she perceives it. So improvement would be to make groups easier for new residents to join.

The serving staff, such as the receptionist cleaning, and general day to day people are good. They strive to help, learn about the resident and truly seem to care. Not that senior management doesn't but they just seem a little aloof and take recommendations, but I have not seen many of them implemented. Dad says the food is OK, once in a while we complains that they haven't had anything good for a couple of days. I encourage him to ask for something specific that he wants on those days, but he says they do not allow for that, which I am not sure about. Again, the wait staff and cafeteria staff are very attentive and work quite hard. We are satisfied with his room size. The living area is nice. We have a small dining table in there, the kitchen area is quite sufficient, and the bedroom is nice where we have his desk and computer. I note a lot of activities offered, and encourage dad to take part in them which he occasionally does. He very much likes to get into the van and go on shopping trips to the local stores.

Mom loves the food and the assistants. We have been having some issues with her hearing aids being put in correctly, but I think that matter is finely corrected. Meds are given correctly. Staff is always friendly.

The facility and staff are very responsive to requests from family members and are kind to the residents. The reason I may rate 4 instead of 5 is that at times I have had to reinforce requests to the caregiver staff, through management.

What we like the most about the community is the location, the activities as well as the in house therapy. Yes, we would recommend Sunrise of Metairie to other families based on the experience so far.

Staff is friendly and helpful. Rooms are nice. Meals are good. Could use some improvement in communication.

The facility is very nice, clean and homey The staff seem to be attentive although my friend says they do not respond when she presses her call button. But I cannot verify the accuracy of that comment. Food appears to be good and served nicely. Nursing is responsive to my inquiries and tries to resolve problems,.

What we like the most about the community is the location and the food service staff. It depends on their finances on whether or not we would recommend the community to others - price went up almost 7% last year and the payment date was moved forward 1 month. So that was painful

I really liked Sunrise , I would recommend that location to anyone. The staff is friendly, the food is good, and the facility is very clean.

I am very pleased with Sunrise of Morris Plains. They have been treating her well. In fact, they like my Mom. I personally would recommend Sunrise of Morris Plains

What I like the most about the community is the friendliness of everyone and yes I would recommend Parkwood Estates to other families.

They are kind and helpful. In my opinion, the food is very bland. Do the residents have any input into the menu? I think they might appreciate being asked about special foods or recipes they enjoy and incorporating those into the menu.