Sunrise Senior Living

We chose Sunrise of Jacksonville because of the level of care that they provided for residents, the staff were great, and the cleanliness of the overall facility. They pay great attention to the residents and make sure they always have what they need. I would recommend them to other families.

The staff at Brighton Gardens of Middletown were very kind. And it was a clean facility. The Middletown location just didn’t work for our family.

From start to finish, we've just been very lucky. The people who sold us the package were great. Lisa, who is in charge of the residents, is wonderful and has guided us through the experience start to finish. There is not a staff member there who doesn't make you feel welcome. They transitioned our loved one smoothly, and helped our family through it as well. We were able to visit right away because the process went so well for her. She loves the food and activities and is very happy. And we couldn't be happier - we are at peace knowing she is totally cared for.

Overall I think my loved one is getting fantastic care, and the care coordinator and nurse are exceptional. The nurse knows everything that's going on, with hundreds of residents to care for, and I'm really impressed with that level of care and attention. The day-to-day people also seem to be really devoted to the patients they're caring for. Her room could use some vacuuming and general cleaning more often, but her bathroom is clean, and the common areas are spotless. The facility itself is beautiful. No other place I saw compared to what I see here. The garden outside is incredible. The rooms are pleasant, and the common areas are warm, welcoming,, and inviting. There's a sun porch that's a pleasant place for visitors and residents alike to sit. Of all the places I toured, this was by far the best. The activities coordinator is amazing, She's currently limited with what she can due during Covid, and also with the functioning level of memory care patients at times. With Covid for instance, she's not able to take them on outings at this time. But she's great, and she's doing the absolute best she can under the current circumstances. They do things like planting seeds and crafts, and she does a good job keeping the residents engaged and active.

I would highly recommend the community to others for their loved ones or friends. They are a very caring and lovely environment. I feel my loved one is well taken care of here. There are therapy services that are on site, Speech, Occupational and Physical therapy that is available to the residents. They are helping with strengthening my loved one with their memory and occupational items. The community is responding to call buttons when needed. The community does provide all the residents a way to call for assistance if needed. The hallways could be vacuumed better. The staffing can be a challenge as well; however, I do realize this is out of their control.

Our family had an in person tour experience and it was a great experience

They really take care of your family at this community. The line of communications is really open. if anything is happening they do not hesitate at all to make sure that they keep you in touch with everything happening with your loved one. They have activities like a family bbq, boys night trips and more for the residents to do to stay busy in the community. They also have a cat and a dog at this community and this has really been helping my loved one with his time here.

They are doing a wonderful job. Anytime I have made a request or asked a question the staff have been able to respond quickly. They have been able to accommodate my loved one allow them to eat in their room on occasion. Medication management is one of the care types the community is able to provide. My loved one would like more spices in the food. The community provides three meals a day and then there are snacks available and happy hour. They also have lots of activities for the residents.

The staff are very good to deal with at this community. My father in law really enjoys being at this community. He has no complaints at all. I recommend this community for extended elderly care for sure. The tour was wonderful and we toured several times from out of state and we toured with out my loved one and then also with my loved one to decide on this community. They have this community in different states so someone was able to do his assessment in the state that we were in to transfer him to where he is now.

If you can afford this community, I would recommend you do it for your loved one. The staff tries to get to know each resident and meet them where they are. The staff have gone above and beyond to allow my loved one to stay in assisted living instead of moving them to the next level of care. This has been fantastic to keep my loved one comfortable in their own surroundings with their sink and apartment. I was expecting from the sales process to the reality to be a big drop off from the staff friendliness and caring. The friendliness and care is still there from the staff to the family and residents. The staff won't reach out to the family unless there is an emergency. This has been good for the family to be able to take a step back. I feel my loved one is safe and this gives them the appropriate space needed in the environment with the staff.

Quick response, able to help immediately, very friendly.

The friendliness of the staff and residents and even their helpfulness really stood out to us. Our loved one hasn't really participated in the activities very much but we do know they have good things for the residents. The meals and dining service is a little bit of a hit or miss something but based on the experience we have had so far we would recommend them to other families.

The people at this place genuinely care about their patients and families. Always a pleasure to work with them!

The Sunrise of Plainview is a very bright, happy and uplifting community. Every time we would come to visit there was always staff members around to help you out. They were super friendly and almost every time we called them there was someone there to answer the phone. We loved coming to visit, it really is a lovely place and the employees were responsive and lovely. Our loved one seemed to really enjoy the meals and dining service, but was not able to partake in any of the activities.

The Sunrise at Hillcrest was beautiful. The tour was wonderful. They played card games, they had puzzles out, they had a workout room, the menu looked wonderful too.

The people at Sugar Valley have always been helpful, kind, and do their best to make their residents and guests feel welcome and comfortable. The facility is always very clean and up to date. Their meals are excellent with a variable daily selection. A great place to live! [names removed] make it happen!

Very attentive staff, and they have all been there for several years. They really love Sunrise and because of that, the residents are happy and feel loved. My mom does!

Dad lived here for almost 2 years and they have become family. Dad has friends, fun, and is never bored. We love Sunrise!

This was a nice community but it would not work for my loved one because there was not a lot of outside area that my loved one needed. The tour was great and I felt like they did an excellent job with the tour.

We have only good things to say about Sunrise of Mountain Lakes. The staff is so nice. I feel so fortunate that the staff just love the elderly and love taking care of them. And I'm so grateful they're taking such good care of my mom when I was no longer able to care for her myself. The facility is very neat and nice. It's a great environment. The food is excellent. The Mother's Day luncheon we attended recently was so delicious. My mom was gaining a little too much weight, and the staff has been helping her keep track of when and what she's eaten, which is great that they're keeping an eye on that for her. The activities are great as well, and they keep my mom busy.