StoryPoint Group, LLC

My parents have been residents at Candlestone Assisted Living for about a year now and we’ve been very pleased. The staff is fantastic. They genuinely care about my parents well being and they go out of their way to make them happy. I routinely pop in for visits and I always see the staff working hard in an efficient and friendly manner. Overall I’ve been extremely pleased with the care and service my parents have received. I highly recommend Candlestone to anyone looking for assisted living accommodations.

My family and I recently made one of the hardest decisions of our lives: placing our mother, the heart and soul of our family, into a memory care facility. Initially, we chose a home that seemed promising, but sadly, it turned out to be far from acceptable—it was quite terrible. Thankfully, we were directed to StoryPoint Bolingbrook, and the difference has been extraordinary. As someone who lives out of state, it’s been heartbreaking to think of my mom not getting the care she needs, which is substantial. I visited StoryPoint over Christmas and felt immense peace of mind. I met [name removed], who showed genuine compassion. The facility felt more like a resort, with plenty of staff who were happy, upbeat, and knew my mom by name, even after a short time. After her previous facility, where frequent falls and hospital visits were the norm, I’m so relieved to know she’s now safe, cared for, and happy. If you’re considering a care facility, visit StoryPoint—it’s truly remarkable.

Arbor Grove has been an excellent choice for my parents. They both have dementia and moved to Arbor Grove about [date removed]. Mom is in the assisted living area and Dad is in memory care. The staff in both areas are wonderful. They know Mom and Dad better than we do and Mom and Dad consider them family. If I need to take Dad to an appointment or we leave Arbor Grove for any reason, I can see him physically relax when he is met at the door by whoever is working and realizes that he is "home". And when Mom and I go somewhere, she'll say how good it is to be home as we drive in the parking lot. Part of the reason they're "home" is that the facility looks amazingly like a house. The other reasons are the staff members. They treat Mom and Dad like family....they know Mom likes to dance. So it's not surprising to walk in and see them dancing with her to music. And Dad likes to help so they let him sweep as much as he wants. Mom and Dad are safe and happy....what more could we want?

Our Dad has lived at the Sanctuary Grande for a little over a year, and we are extremely happy with the entire experience. The staff, including front desk personnel, dining room workers and cooks, nursing staff and aides, administration, and others, are genuinely caring and capable. The aides and dining room servers especially go above and beyond, doing an excellent job with a truly caring touch. It is such a relief knowing Dad has immediate access to care, and moreover, has constant interaction with the other wonderful residents. There is a wealth of life experience there and we have all been enriched by interactions with staff and residents. Also, the food is GREAT! Everyone in our family enjoys sharing meals with Dad, not only because of the great company, but the cuisine as well!

My Mom has been at Candlestone for almost a year now and she is very well taken care of. And, she loves her room, the food and especially the staff. The staff was very helpful before, during & after the move and she ans we couldn't be happier with things at Candlestone Midland.

Moving my family member to StoryPoint Bolingbrook has been a smooth transition for him, and the staff have continuously worked to make sure he has the services he needs, a comfortable living space, and good medical support. Staff members have helped him find friends and have encouraged him to be as independent as he can be and as active in programs as he wants to be. Staff members plan outings that interest him and are always checking on his likes and preferences. Staff members are so kind and patient. Many times, staff members have gone above and beyond to make sure he has what he needs. The facility is clean and well-decorated, and the units are modern, clean, and easily personalized. I definitely recommend this living option.

My mother suffers from Parkinson's and Dementia and requires significant supervision, interaction, and assistance with the tasks of daily living. We moved her to StoryPoint after a terrible experience at a nearby home. [name removed] , the Sales Director, and [name removed] , the Executive Director, assured us that SP could provide the necessary care. As we were "once bitten twice shy", we were skeptical, yet hopeful, that SP would deliver. Not only have they delivered, they have exceeded our expectations. [name removed] is remarkably "hands-on", personally engaged in the day-to-day operations of the facility, and immediately responsive to questions/concerns. The nurses and caregivers are attentive, kind, patient, and helpful. Everyone that works there, from the front desk staff to housekeeping and beyond, is absolutely wonderful. There is not enough room in this review space for me to give credit where due, or to describe the relief and peace we now have, knowing that my mother is safe and well cared for.

StoryPoint was the BEST! I looked at a bunch of places I found this one, The staff was very supportive. When he was passing they all held me up. I was a mess. They gave me hugs and kept me standing.

Choosing an assisted living facility is a deeply personal and often challenging decision. However, finding a place where every member of the team—from the reception, activities coordinators and nursing staff to the aides—is dedicated, compassionate, and fully invested in residents' well-being can feel like discovering a rare treasure. This facility embodies everything you hope for in assisted living. The staff members are not only highly skilled but also genuinely caring, ensuring that residents feel valued and respected every day. Nurses consistently go above and beyond, addressing both physical and emotional needs with patience and warmth. The aides are equally remarkable, always present with a kind word or helping hand, offering residents and families alike a sense of comfort and assurance. If you're searching for an environment that offers unparalleled care and total peace of mind, look no further. This is a community where every detail reflects a commitment to excellence!

Knowledgeable, kind and encourage residents.

Good food, fun staff and plenty to do!

My new apartment is larger then my previous studio, I enjoy sitting in my living room and looking out the windows at the beautiful scenery.

Because my parents weren't interested in choosing their assisted living facility, the responsibility of making that decision became mine. The most important question l asked myself each time l toured a facility was 'would l want to live here', and 'would l be happy to call this place my home?' The minute l saw Boulder Creek Assisted Living, l knew that l had found the right place for them to live! My dad's first comment was 'this place is really nice', and the kitchen sent sandwiches and coffee for them to eat because they'd been traveling all day. My parents found other couples to eat with eat day, and they quickly became involved in all the awesome programs that are offered to the residents on a daily basis. After my mom passed away Boulder Creek became his extended family for the next six years, and our family will never forget the love and kindness they showed dad. I highly recommend Boulder Creek. It's a wonderful and clean facility, with a very caring and amazing staff.

Storypoint is a beautiful facility the common rooms and apartments are beautiful and immediately maintained. The staff are friendly, attentive and have high standards. They go above and beyond. They helped us all though a difficult time with their compassion and care.

This is a place of loving caring people Storypoint you have an excellent staff! Nursing thank you, kitchen staff, thanks you receptionists. Thank you CNA'S. Thank you to everyone we love you.

The directors are truly sensational. The facility is top notch and in summer we enjoyed many strolls in their private garden. The everyday activities are enjoyed by the residents and they make sure that everyone who wants to attend is there. My Dad enjoys the food and especially the soups everyday. The facility personal are willing to make adjustments to the room such as letting my Dad have his own TV at eye level and setting up DVR service for football watching. As crisis in health happens, the residents can push a panic button, and service is immediately given, including calling an ambulance if required. Their support for a recent health crisis with my Dad was much appreciated. My Dad requires help with showers and they are scheduled twice a week, but sometimes he is overlooked unless I follow up with the care givers.

I've been very happy with them. I rate 5 on all of those items. Yes, I would recommend StoryPoint Knoxville West to other families who may need a place for their loved ones

My grandparents have been living here for several months and they love it. The staff is very friendly and helpful and they are always raving about how good the food is. You can trust these folks to treat their family like their own.

Good very helpful. Apartment is nice are the staff is very nice.

Experience is good. Everyone is friendly and nice [name removed] is always very kind and goes out of her way to help people.