StoryPoint Group, LLC

I would recommend the facility, but I do have issues with them not returning messages. This has happened more than once.

I liked how the place looked. It was new, nicely decorated, clean, nice layout. The staff was mostly very friendly. They didn't follow through on some of their promises. For example, there was no hairdresser or activities director for months. Other employees tried to fill in with activities, but often they were often understaffed.

We would recommend to others and have already done so. We picked this community because it was good and they accepted Medicaid. Only Disappointment is with the Rx system in place.Very difficult to make the many prescription changes weekly & monthly as needed for Parkinson's with two additional people / offices in between the Dr and patient.

Story Point did a great job of getting us to commit. They were incredibly attentive and accommodating. Since my in laws have been there the level of attentiveness has diminished. My biggest concern is that several of their friends who live there have experienced a huge rate hike after the first year.

I am a resident at Holiday Beaverdale Estates and everything has been very good. Overall, we are very pleased with our new home!

They do need more housekeepers because they aren't doing everything that needs to be done each week, but what I do like most about StoryPoint Novi is the community of residents. Based on my experience so far, I would recommend them to other families.

The staff are phenomenal. Such kind people, very willing to help. Move in was easy. If local, I would suggest using their recommended movers as they are very familiar with the building and how to move in smoothly. The food preparation is great. The chef asked my mom when she moved in what her favorite food is and he had it on the menu the next week. My only suggestion for improvement would be to increase proactive communication with family members, especially if someone is refusing services like house cleaning, bathing assistance etc. It is always the case that I have to reach out to them to see how things are going, only to find out later that there are problems. [Name removed] especially needs to do a better job of proactively communicating to families when something is not going as desired. Overall, I would recommend this facility to others.

The Everlan staff are very friendly, helpful and caring. The housekeeping aspect is a great add to the included benefits. The move-in process was very smooth; Everlan was extremely accommodating. The meals, by and large, are of good quality, yet more variety and consistency with the restaurant staffing would enhance that experience. Overall, I would recommend that individuals exercise due diligence in their search process to see what works best for their family member(s); we found Everlan to be best option for my parents situation, life stage and budget. To date, we are pleased with our decision.

Very friendly staff, they are always welcoming and helpful when needed! As far as the food goes, they need more of a variety on the menu and higher quality foods/meals.

My loved one has only been there for a few months so far, so can't say I have experienced the full facility yet. Good overall flow, prompt answers from staff, food readily available and usually tasty. The facility is in a convenient location near to many stores and events for outings with family members. They just updated all their furniture in the corridors. They are updating the carpet now. When all the carpet is updated I would increase the rating on the value for the money to 4.

The facility is clean, there are several floor plans to meet your loved ones needs. The pricing is comparable. Staff are very welcoming. They are also great with follow up when information has been requested.

Wonderful!

Gourmet level food. Adjust to dietary needs when requested. Cook is highly motivated & creative.

For the most part the service is good. It depends on the caregiver assigned.

I have been here 4.5 years and been very pleased.

I am having an eating problem. Being a diabetic & heart A - no salt makes it hard. Most is hard for me to eat. Activities of exercise great. Laundry could improve - no iron. Maintenance a little slow in fixing things of importance. Response time could improve. We are doing fine. Nothing perfect, but room for improvement.

There is always room for improvement but as a whole, I am very satisfied being at the Holiday Ponder Creek Estates community.

I like it! It's worthwhile! Very friendly, helpful! Good food!

We love the care & staff for my mother.

What a wonderfully caring community! The staff is so thoughtful, helpful, and kind ... my mom has felt very at home since the day she moved in! So many activities have helped her connect with other residents.