StoryPoint Group, LLC

Ludington Woods is located in our home town. This was the only facility we looked at, we heard recommendations by word of mouth. Everyone has been very friendly and helpful when asked questions.

My loved one is currently a resident at Holiday Inn at Cass Lake and everything has been very good for her, so far. The staff is very helpful. The other residents are friendly and reach out to newcomers. The meal choices appeal to a range of preferences. I would recommend this facility to others.

I've noticed a big difference in my Uncle since moving in. Although he is still not as social as I would like he is participating in some things. He loves the music and going to the common room to watch TV with the others. They have taken great care of him. I would recommend it.

First, I should tell you that my aunt moved from Dominion to Everlan (same company/campus, but now in Independent living). Things I liked about Dominion - smaller size, caring staff. The Activity director there really pulled my aunt out of her depression (and out of her room). The contracted Speech therapist and physical/occupational therapist were great and had a big impact on my aunt's quality of life. Hard to evaluate the meals as my aunt had a special soft diet due to swallowing issues, but they could accommodate her needs. The only area of concern (at both Dominion and Everlan) has been the top staff turnover (director, asst director).

It's a great place to live with friendly people that live there and staff. It was a trying time moving my Dad there but the staff have been great in helping him settle in and feel comfortable there.

It is expensive but they do have a lot of amenities. We had problems with the care staff supervisor when they got moved in. My parents no longer needed their services after a few months. Everything has been great since. I would recommend StoryPoint Chesterfield, they have been wonderful.

Most of the staff is caring and people friendly, some are more focused in their own convenience. The cost is high, but the people living there are treated like family and they offer a great selection of activities for every interest and have enough resident focused events that it off suits most of the cost. The rules are enforced, but administration is fair and willing to help those that need it adapt to Independence Village to make it their home.

My mom's recovery from a broken ankle led us to Glen Eagle. They offered a short-term apartment with supportive care staff and accommodated pets. The studio's back door offered convenience for her dog’s needs. During her stay, my mom appreciated the warm, welcoming staff and the opportunity to socialize - and so did her dog! However, a couple of issues arose: 1. A resident above inadvertently caused a hindrance by discarding bread near my mom's outdoor door, making it challenging with her wheelchair-bound status -- her dog consumed the bread and briefly fell sick. 2. While the dining experience offered varied and delicious meals, my mom noted a shortage of her preferred salads and green vegetables. The tempting desserts posed a bit of a challenge, but no complaints! Overall, Glen Eagle provided a supportive environment conducive to my mom's recovery. Despite the minor inconveniences, the facility's amenities, caring staff, and pet-friendly policy made it a positive experience.

I love the attention and familiarity with the residents.

Reasons we chose StroryPoint Knoxville West - recent renovations. Room size. Excellent sales staff. Cost being comparably lower than others. Location. Sales team has much more direct (and responsive) communication than the operations team.

Everyone is kind and helpful. And everyone knows your name. Which makes one feel special. I am a very picky eater, but my husband could not be more pleased with the food here.

My loved one is a resident at StoryPoint Chesterfield. I would recommend this facility to others. My suggestion: I would make sure to follow up with both the medical staff and the housekeeping. They do a great job, but sometimes don't get all the information needed to help out effectively.

I was previously a resident at StoryPoint Waterville and overall the experience was pretty good. However, I got a notice that my monthly cost was going to increase by $600, so I decided to move to a different facility.

Mom is happy! She calls it home. I would recommend to others.

The place is clean and well kept. The staff was friendly and helpful. However, I feel that they were understaffed as many places are. Also, the nurses were LPNs and no one with higher education on full time, that I could see. They have good activities for the residents. The food was good, too. Overall, it is good.

We love the location, 3rd party therapy on-site, and the meals. But we are less pleased with the issue of under staffing, the apt cleaning not as frequent as promised, and often slow to respond to requests.

I would tell others looking that they might want to look at the food options. My mom has to pay even if she doesn't eat. Unfortunately the food at this place is not good at all. When my mom first got there it was great and the chef would actually come out and ask the people how their food was. There was a good variety. Now it's a lot of sandwiches and the same things over and over. This is a real concern because not many of the older folks don't come down to eat like they used to. My mom actually became sick from not eating and drinking enough. Make sure it's a retirement community. I know there are some people at the crossing that should be in assisted living or nursing home. Look for something cheaper. Living where my mom does is turning out to be more expensive and doesn't leave her much money left over unless we help her.

Location was great and on my side of town. We knew the director here from my moms independent living facility. I assume all facilities are expensive. This one was too... We all had sticker shock throughout.

The staff are great and mom is happy for the most part. The facility is a smaller community than a lot of places which is perfect for mom. She will complain about the food at times, but I suppose it's hard to please everyone. My only complaint would be the price hike of 12% after the first year. It's not like I can do anything about it now that mom is settled and we paid a one time non refundable extra payment of $[removed]. I worry we'll soon be unable to afford the place if they up the price that way every year.

The staff is wonderful! They really seem to care for the residents. I haven't been really impressed with housekeeping, but part of that is my mom not wanting them to come do it. Every meal I've had there I have really liked. My kids even enjoy eating there. I would recommend it to others.