StoryPoint Group, LLC

On the negative side, we were told several things that were just not true. Some of those were things we based our decision on, for instance how far they're willing to drive residents to appointments. At first there were some ups and downs with the food, but they have a chef now, and my loved ones seem very happy with the food. They also seem to be enjoying all of the activities. They're very active, and go down every night to join in playing games. Holiday events have not gone as smoothly. On Father's Day, they had planned an outside picnic, but it rained and they had to bring it in inside. The residents were allowed to invited their families, and there wasn't enough food. They also didn't serve what they said they were going to serve. My parents told me the whole thing was a fiasco and a mess. And some people knew they were allowed to invite their families, but my parents didn't even know that until they went down to the event. The place is brand new, so of course it looks clean. But my loved ones' apartment is always clean as well. We had a lot of questions in the beginning that we couldn't get answered, like when do they come and clean, and when do they come and get trash. I wish they would have had a welcome packet that explains all of those different things. They do ask for feedback, and it seems like they do listen to that feedback.

I had similar impressions of the several places I toured. I felt they gave a very complete tour. The facility was adequate and appeared to be very well run, and the staff were knowledgeable and very nice. I ended up choosing a different facility not for any tangible reason, but simply because it felt right.

I had similar impressions of the several places I toured. I felt they gave a very complete tour. The facility was adequate and appeared to be very well run, and the staff were knowledgeable and very nice. I ended up choosing a different facility not for any tangible reason, but simply because it felt right.

It's a good community. The food is good. My room is nice. I enjoy getting to see my grand dog everyday when my son walks over to see me. I enjoy sitting outside and watching everyone walking by.

Everything is very good and helpful

We have a lovely patio in the back with bird feeders and wind chimes. It is nice to sit outside and relax. The community is working on improving the meal times and the meals. I do think it is a good place to be.

We chose Glen Abbey at the time because of the value for the money as well as the availability. I do think there is a definite lack of communication at times from the staff members, so they could use some improvement there. I would recommend and already have.

I appreciate the staff's efforts to keep the community of residents safe in Covid, even though it was very difficult. Office staff is always willing to assist my mother with her phone problem. Working with my mother's menu and the dietary departments has been very smooth and helpful.

Well-maintained environment. Cleaning staff is excellent. Helpful small repairs - i.e. handle on door. Nutritious feed - well-prepared.

I like being a part of independent living and yet being able to be a part of the many activities offered here. I especially like the various exercise opportunities, playing table games, and socializing at dinner. It is comforting to know that someone is at the desk. When that is not available, it makes me feel a little lonely.

Been here four years at Independence Village & i have found it to be a caring, comfortable home. The staff is very accommodating to residents needs, and have done an admirable job oh managing through the regulations of the covid shut down. The activities staff were great at avoiding boredom with the residents. The culinary department managed to maintain an attractive dining experience.

Lovely place. Staff works hard to entertain residents. Lots to do.

Enjoy activities

Very good. Staff is outstanding. Very friendly & helpful. Maybe could use a little more staff in the dining room.

The employees that take care of us are so nice to the elderly. Whoever trains them does one fantastic job. Kudos.

Every thing is good nice and clean. Lots of things to do if you want to. Keep up the good work.

The people in charge and servers and care staff have been wonderful!

Everyone has impressed me/us with their attitudes and how kind they are. The community is spotless. The caregivers are great and huge help. Everyone is always willing to help.

I love the entertainment, and always having things to do. I've made new friends. The staff is friendly, accommodating, and you never get lonely.

Staff is very helpful and friendly. Loves the variety of food. Overall good community. I am very happy here.