StoryPoint Group, LLC

My person has settled in and is happy there. Be sure to work with the staff, especially the front office staff, to get them to commit to things and keep them accountable for what they're doing. They're slow in returning phone calls and setting up routine meetings. I know that they've had a change in staff, and they have a nurse on maternity leave, but ultimately they should still be responsible. The service and care that the patient actually receives though is very good.

All of the staff have been genuinely kind and nice. The community is still in the startup phase of having residents move in, so right now the care is very personalized, and the group of residents is very small. One of the downsides right now is they don't have transportation in place. They don't have a driver or a bus that can take the residents to the grocery store, doctor appointments, etc. Also because it's a newer facility, they're in the process of hiring staff, so the employees are new and have short tenure. I think all of those things will improve over time. The will is there. The desire and passion is there. I think it will all work itself out over time.

Overall the community is relatively clean and we like how the memory care unit is fairly small so there aren't a ton of residents to make it overwhelming. We like that our loved one is able to have a private room for a good value. Some of the staff are very nice and caring. However just like everyone else they are struggling with staffing and the turnover rate has been frustrating at times - we do wish they would communication more with the families on the status of things

In regards to the person who is there: I feel that they enjoy the additional get-togethers, the activities, the events, and the excursions. They are always able to listen to family members of the participants that are there. They can possibly add things in (as they see fit) that will also accommodate the participants that are there.

Very welcoming!!!

The staff and management are all caring, compassionate and willing to go above and beyond to care for all the residents. I feel that through no fault of their own some of the staff are not trained up to a level needed to give the care that some of the residents require. Some of the staff do not or have not been reminded that "attention to detail" is paramount. I also feel that due to possible staffing shortages not all of the residents are able to receive everything they require. This holds true across the board, housekeeping and maintenance (hard workers but need more staff) It is understood that there are corporate rules and regulations, checks and balances but with that stated there needs to be common sense and less bottom line and more training for the staff

This was a nice community. The community was updated. The had limited availability, and the pricing is based on assessments.

as a new residents [dates removed] my overall experience has been a good one. Staff interaction is excellent. I would recommend our community to my family and friends.

IVBN is a caring, friendly and quiet community

wish dinner offered fewer fried and more healthier foods

Nice, comfortable, quiet place. Needs more fresh vegetables - cooked a raw, better salads and healthy stuff

other than the food quality I am satisfied with my residence. The staff is great. The Life Enrichment (name removed) is stupendous. Wheel Wash was greatly needed and appreciated. They do to great length to make activities fun.

Wonderful

Good place to live. My mother lived here earlier. My daughter plans to live here

StoryPoint Collierville is a very clean community and based on our experience we would recommend them to other families.

We had a really nice tour experience with Holiday Pearl Crossing. Unfortunately they did not do enough here - our loved one needed more care than they were going to be able to provide.

The staff members worked very well with our loved one and super nice towards them, they would even just sit down and watch TV with him to give him some company. [name removed] was very helpful and efficient getting us moved in quickly so we appreciated that

My loved ones meals are all included in her rent; they'll say, "We are having spaghetti & meatballs, garlic toast and sherbet", but then there's no garlic bread or it's only one meatball and it's little. They'll say, "we are out" or it didn't come in, well then don't put it on the menu. They don't have low carb or sugar-free cranberry juice. I'm going to store and buying bananas, apples, milk and sugar-free syrup because they forget to bring it with pancakes or waffles. My mom is extremely frustrating with the quality of the meals. Over the last six weeks she's been there, she has raved about the food being good about 3-4 times. I know their chef quit so I get that, but if she asked them to bring her ketchup for her fries, it shouldn't take half an hour for them to go from her table to the kitchen (which is right there). By the time they get back, her fries are cold. A lot of people in that place are diabetic, but they don't have diabetic friendly food. With the high carb or high sugar you'd think they'd offer 1% or skim milk. I've told her that she should ask them to bring her a banana because food is included. It's not good; it's gross or bland. It's better than her previous place, but not where I'd like it to be and not what I was led to believe. If you need something fixed you have to harp on them. She has been there 6 weeks and her closet racks and shelving have not been fixed. They put grab a bar at the back of her shower, but she has a shower chair so she cant go in that way. We asked on the first day for it to be moved, and it still has not been done. They should fix that stuff within a reasonable period of time, 6 weeks & counting is not reasonable. That's almost 2 months and it should have been done before she even moved in, as well as the closet issue. For the first 3 weeks she didn't have any hot water, it would run for 15 minutes and it still wouldn't get hot. They've just replaced all of the tanks because she wasn't the only one complaining, but that shouldn't take a month for results, They are just not very proactive. Their head maintenance guy was on vacation for 2 weeks when she moved in. Little stuff like that is irritating, and they don't have very much storage. She has a nice kitchen with plenty of cabinet space, but there is only one closet in the kitchen that can be used as a pantry. There's only 2 shelves, but there's room for 5. So we had to buy her a wardrobe pantry to give her more storage. I know old people don't have a lot of storage, but my mom uses depends and feminine products and she has to stock up on those because they've stopped taking them to stores because of Covid. They just announced last week that it will start back up. For two months since she's been there, there's been no means to take her somewhere. She is paying over [price removed] a month. Her apartment is nice and spacious with lots of natural light, and the apartment itself is fantastic, but she should have hot water and that's only happened this week. So from end of June until a couple days ago, she's had to take a cold showers. The other day she clogged the toilet so she pressed the button and asked for help, it was in the evening time when a girl came by and said, "I have a master key but I cant get to the plunger". Another girl came back in the morning and said that's not true as they do have access to the plunger. So I had to buy one and that didn't make me happy, that's laziness. I went and looked at that place twice. The kitchen smelled fantastic and looked delicious. You'd see them plating the food, but then that guy quit so they had to find someone else. I don't know who's doing the cooking now, but some of the food is coming out burnt like brussels sprouts or steamed broccoli that's so hard to the point to where it cant be cut. If no one complains, it wont get any better. They've only been open for 3.5 years, so it is new and modern, but whoever is cooking doesnt know how to. when she moved in they were on a Covid lockdown, so they'd bring their food in Styrofoam containers which is bad for the environment. Laundry is horrible - they have a laundry bag that I could fit two of me in, and they expect my mother who has a walker, to drag that out into the hallways. When it comes back, it's all separated by color and linens that are wrapped in cellophane, instead of having the clothes folded, which is bad for the environment. It comes back wrinkled and sometimes not dry and yes she could hang it up, but my point is old people are not as agile. They drop it on the floor in the hallway, and its difficult for her to bend over. I know there are a lot of units and residents so I know they are trying to do things cheaply and efficiently, but there has to be better way. They come and change her sheets every week and she has a queen sized bed, so it takes up a lot of room in her bag, its heavy. As well as clothes, towels, etc. and that bag is so big that I myself have trouble lifting it. Whereas, if they would have 3 bags per apartment and maybe one for sheets - then I think it would be a better situation. Her previous place had different laundry bags for lights, darks, delicates, etc. She would separate everything herself in the netted laundry bags and they would come into her room and get the bags. When they came back, they'd still be in the mesh bag all folded neatly. Not wrapped in plastic wrapped, the plastic wrap they use here is about the size of a basketball per resident and that's horrible for the environment and extremely wasteful. There's got a better way to do their laundry. The community is new, it's bright and her apartment is a good size, its about twice the size of her previous community. It's a more modern facility, the people are friendly and the staff are friendly, but some of them are just lazy and I get that you will have that everywhere - but, you cant plunge her toilet? Her toilet was getting a ring inside and she asked them to clean it, they said they couldn't do that either with no explanation behind it, so I had to go out and buy a toilet brush and cleaner. This is the stuff that should be included in her rent, she shouldn't have to buy things unless she wants something like caviar. They should have sugar free syrup or 1% milk, they should be able to give her an apple or grapes or fruit in general. I shouldn't have to go buy those things, its not ok that she's spending a couple hundred a month on food as they don't have it or are too lazy to bring it to her. They have all these things on the menu and over half the time, they're not available. So what's the point of having a menu? The menu is printed a week in advance, so there's no reason why they shouldn't be able to go get things on the menu if they don't have it. I can count on one hand how many times mom said lunch or dinner was good out of 6 weeks. She has dietary restrictions, there are things she cant have, but there are so many different things that she can have. I'm sure there are other people in that facility who also have dietary restrictions, I would bet that over half of them are diabetic - so shouldn't they cook for diabetics? Its so frustrating because she's trying to watch her weight and sugar, but its hard to do so. When they bring her stuff it often comes in Styrofoam containers and cups that are disposable. I have to buy milk when they forget to bring it with her cereal, or butter when they forget to bring it with her toast, things like that. She does have a full sized fridge and I liked the idea that she can buy things if she wants, but she or I shouldn't have to be buying food, because that's what she's paying for. She's also paying for care, so I'd expect that they would clean her toilet, or have access to a plunger. I'd also expect that if there's an issue that someone would come and plunge the toilet. StoryPoint is a very nice place, but there are some really big sticking points. She is happy there, which is a huge plus.

The staff members at Atria River Trail are very caring and friendly and the community itself is very modern looking. The residents here resembled our loved one the best which was one of the main reason we picked Atria. The adopt what is called the social model so the residents before being accepted with go through a screening to see if they would be a good fit for this community or not