StoryPoint Group, LLC

My experience has been nothing but good. The staff is polite, congenial, and caring. Activities are fun and helpful. I've made friends and I feel as though my finances are well spent.

What a lovely surprise to receive a Christmas sack with a lovely lap robe just the right size and weight to use while I am watching TV. Needless to say, the treats were delicious too. My family is so grateful that I am living here at Meadow Lane and not living by myself. I definitely agree! I can only think of all the wonderful things here at Meadow Lane; great staff, love my apartment, delicious food, choices, services provided and the opportunity to meet new friends. I love looking out my west window and seeing the beautiful sunsets. Thank you again for all you do.

I placed my wife in Assisted Living about 3.5 years ago when I could not take care of her. I moved in about 2.5 years ago into Independent Living so I could be closer to her and would not have to drive everyday to see her and knew how great a place to live. My wife received excellent care until her death in 2022. I have stayed on after that with excellent service and very nice employees who would do anything for you. As I leave StoryPoint I would highly recommend it to anyone looking for Memory Care, Assisted Living or Independent Living. If you want the best care StoryPoint is for you.

I feel welcome everyday and feel at home living in this community. You have the freedom to be independent and to participate in a variety of activities of your choosing.

My mom is a resident at Holiday Wescourt and everything is great. I would recommend this facility to others.

I have recommended to others. It is the best place of the 3 she has been in.

The first thing that struck me was the staff all were smiling and friendly. The second thing was I saw people walking around the building who lived there. They weren't just in their rooms. The third thing is the dining room has a menu and round tables like a restaurant. The fourth thing was the place is clean, new, beautiful and at least $[removed] a month less than far worse facilities in the area. The fifth thing is the level of care from day one. They're the only facility with cameras that show images but not pictures, and will set off alarms on all workers cell phones if someone falls. People are in the door almost before she can hit the ground. My mother went on hospice three days after entering provision. That was a year ago! Between the staff at provision and hospice care, she is in an excellent place. They're friendly and they care. The facility is beautiful and she has a private room. No complaints. I feel fortunate she was allowed to stay after being put on hospice.

The staff is friendly; professional and helpful. Housekeeping is good. Communication is good. The meals are good quality and taste good, however they could possibly be healthier. I would recommend this facility to others.

this is a smaller community, so it's more homelike. I like the friendliness of the residents ; administration follow up with issues; restaurant quality food, with attention to my mother's gluten free diet; the many activities sponsored by the nearby Catholic parish, which my mother enjoys. (there are also Protestant activities, but not as many.)

Memory care unit is great. Good staff and great activities.I would recommend to others.

Friendly staff. Good food choices. Lots of activities. Good location near family and shopping.

It's a bit more expensive than it's worth. The food quality has gone down over the past 9 months. This community was new and beautiful and apts were slightly larger than other communities.

I will clarify my rating concerning the value for the money: None of these facilities is what I would ever call a value. Ever. These are excellent facilities, but the cost of over $6k per month is almost unfathomable and out of reach for the majority of people in need. It is almost extortion in a way, but the option (Medicare facility) is nearly an unacceptable option in terms of quality-of-care. Personally and professionally, I am preparing to write a series of articles on the inside look at these facilities from my experience. I have every confidence in the quality of care at facilities like Danbury, but most Americans will never have such an option available to them.

Moving here has given my mom additional bunch of friends and things to do. She's more active for sure. They stood out when it came to food, cleanliness and the size of the room for the cost.

I love the location and the people. They met all my needs.

I've been here over 7 years and I love everything about this place. The staff is great the entertainment is great, Activities are fun. Really good food. I really enjoy all the different stuff we get to do here and all of the people that live here are really nice

Most staff are extremely friendly and helpful – the administrators and their support team. When my mom was totally independent, there were no issues. Once my mom needed help with some ADL though, too often the staff did not show up, or when they showed up did not perform all the specific tasks that were assigned. We addressed this issue with the administrators several times, and the situation has improved, but would be nice for it to improve more.

This community offers the best in residential housing. It houses the best staff around thanks to the caring executive director at this Novi location. Michael H gives his heart to the residents And the STAFF. He infuses “fun” activities in the building that helps build friendships, keeps residents active and makes the job of caregiving more fun for everyone. The job of caregiving comes so natural to the director . He is always present in the building, always makes time to talk to people and literally cares for residents directly himself. Many of the caregivers within this community have given me great comfort. Keep it up, Storypoint!!

This is a review of the Memory Care unit only. So the Staff is friendly and helpful and they answer questions when you need them to. They are available and they do get back to you when you leave a message during the week within 24 hours but of course weekends might take a bit longer. The food in the memory care unit is okay not as many fruits and vegetables as we would like but if you tell them what your loved likes then they will provide it for them. When you visit, you can take your loved one to the Bistro area and have a meal with them (their meal is free of charge there but you will have to pay for yours). You can also take your loved one to the dining room when you visit but someone must be with the memory care patient at all times outside of the memory care unit. You can also take a walk with your loved one or if in wheelchair you can take them to see the aviary they have outside the memory care unit. The memory care unit is 2 wings of approx. 24 patients each. They have terrific activities and a gentleman comes and plays guitar and piano for the residents and gets them to sing which is nice. The memory care unit has its own activities but if you visit your loved one you can take them to the assisted living activities as long as you are with them. The rooms are big, bright and have lots of light. This facility was constructed as a memory care unit which I feel is important because it has all the things memory care patients need. There is an outdoor section to the unit so patients can go outside and enjoy fresh air summer only of course. The doors to the memory care unit are locked and you must get a staff member to let you in and out. The doctor and pharmacies are great there. My mom can reach the doctor when she has questions and they do return her calls. The doctor at the facility/LPN does see patients physically(we have been at another facility where they relied on the nurses to tell the dr. what was happening). The occupational, physical and speech therapies are good as well. Additional information that you should know...There is a hair dresser onsite but you have to sign up for it on a different website and put money into an account just for hair or shaving services (for men). In the memory care unit, a staff member makes the appt and this person was difficult to find. We were sent around and around the facility trying to figure out who was responsible to make the appt. so be sure to ask who does it when you sign the lease. My dad moved into the facility over Christmas so it was bit chaotic due to staff shortage but that seems to be resolved. They have separate staff that just cleans the rooms and staff that just does the laundry. The nurses and caregivers do just nursing and caregiving duties. I feel this is important in a facility. My dad is one of 2 men on the wing. So the ratio men to women is a little skewed just FYI.