Stellar Senior Living

I toured this community. I wasn't that impressed with the facility and overall cleanliness/appearance.

My sibling picked the community, because it was closest to me. It's a beautiful community. The nursing staff just doesn't seem to be very cooperative or helpful. The only time you get a call from them is if something bad happened.

They are having some staffing issues, so they are cycling through a lot of people. They are having issues with the food, the cleaning service and the activities. The new person who took over the cooking is better and is trying alternative recipes with more vegetables and fresher foods, especially at dinner. I am seeing an improvement there. They also have a new activities director who is working in improving those. A big thing I noticed was that staff were coming in at odd hours while she was sleeping and she is independent living. She brought it up in a meeting and they seemed to listen to her suggestion. I would recommend them, they are trying to make things better and we are hoping to see more improvements.

Our loved one had a brief experience there. We weren't' happy with the service she was getting in regards to her medications. That was my only big complaint.

Initially everything was good. Unfortunately they have had a lot of turnover. Lost their Activities Director (hasn't been replaced), have lost 3 chefs (supposedly this last one is decent), just replaced their Manager (new one seems good, old one was not friendly). My Mother complains that there is not a lot to do and they don't have a driver to get them around. Don't know if other sites are having similar manning issues or not. . .

The director of nursing and her assistant left shortly after my dad moved in, which was frustrating. Things seemed to spiral down after that. We have found in all of these facilities that there is constant turn over with employees. We had a few issues here. No one was able to get my dad to shower, so I had to do it. His room was dirty often and laundry wasn't done timely. We were paying extra to have services for him that were not being done. Medications were being left in his room. Overall, I wish I had done more homework before placing my dad here. I do not think it was the best fit for him.

I toured Thunderbird Senior Living and in my opinion, it was too much walking. At the time, I was looking for my mom and stepdad. My mom never would've been able to walk that far and it would have been a long distance to the dining room and so forth for my stepdad with a cane.

On the surface, it looks clean, which is one of the things that attracted us to them. But once you spend time there, you start noticing things that are not clean. However, even so, it was much cleaner compared to other facilities we toured. Some of the staff are super friendly and helpful, and others don't give you the time of day. The biggest problems we experienced were with maintenance and the medical team. Because the residents can push their own alert buttons, the staff don't respond to them quickly or take them as a serious matter. One night when I was there visiting my family member, another resident told me she was having a stroke, so I sat there with her while we pushed her call button. Eventually the staff would come by and tell her "Oh, you're okay" and then leave. I sat with her for several hours before someone took her back to her rom to take care of her. While my family member was there, he had fallen. They didn't properly document it or let us know that it happened. When we asked about it, they told us he fell asleep on the floor and decided to stay there, which did not match up with what hospice had reported to us. Maintenance requests took quite a lot of effort to be taken care of. We had a problem with theft perpetrated by a maintenance staff member that has since been resolved but was difficult to deal with in an already difficult time. Often our phone calls weren't returned. The food I tried was okay, but the other residents, including my family member, hated it. There was some staff turnover, and the director left while we were there, so we were tossed around to a lot of different people. The lead nurse is probably one of the most helpful people there. Also [name removed] at the front desk is great. She has been there even before ownership changed to Pacifica. She's definitely the face of the place. The residents feel she's one of the only ones who cares about them. She genuinely takes a true interest in every person who's there. Without her, they would feel like the don't have a voice. We appreciated her extra set of eyes for our family member. If we needed something, or if I needed to know how he was truly doing, I could get an honest answer. The other staff would just say "Oh, he's fine" when I knew that wasn't the case. In general, I was disappointed in the reaction time of the medical staff, especially if it was an emergency. I would not recommend them, especially for residents who need more care. The independent portion seemed perfectly fine. They have a lot of activates to choose from. But if your person needs extra care, it's not a place I would recommend.

Our experience in Memory Care was much better than the Assisted Living side. The Memory Care unit staff were more attentive, took care of medications, and bandages for my loved one. The staff were loving and pleasant with my loved one. The hospice nurses were wonderful as well. The Assisted Living side of the community I was not pleased with our experience overall. The front desk staff members were nice to work with on the assisted living side of the building, as well.

It's good but they are very disorganized. This is why I gave them a 3. Meals are tasty and they offer a variety of foods during meal times. Dining situation is 30 minutes to a hour to get seated at a table for meals due to staffing shortages for the kitchen staff.

This community was probably one of the top places at one time and this is what I heard but things have changed and now it is different. I did not get a lot of what I was promised so right now I would not recommend this community to a friend. Rooms are not getting cleaned and options for diabetics are minimal

My loved one's biggest complaint is the food. It's very bland, and even though they put out a menu, they're often out of things and rarely have what's on the menu. Other than that, regarding things like friendliness, cleanliness, and staff she's partially satisfied, although not completely.

The food is very bad. The quality is not good, it is over seasoned/very highly salted, and they never have anything twice. Your order something and try to get it again and they don't have it. There are not many activities provided for the residents either. Due to our experience, we would not recommend the facility to others.

Beautiful community, overall not the right fit.

i toured this community and had a neutral experience with the guide and tour itself. this facility was beautiful, but the memory care unit felt more like a hospital than a home.

Southgate is a nice facility but it was too large for my sister. They also do not accept Medicaid, so if she ran out of money we would have to move her.

The room was too far from all of the amenities offered in the community. What was offered per the cost and the care needed just did not match up. The tour was good but the community just did not git the needs of my loved one.

This was a very new and clean community. The had open spaces for the memory care residents.

Our tour at Lincoln Court was good, but it didn’t seem like a very homey place. It seemed just slightly better than a nursing home. And I wanted a place for my loved one to feel at home and really comfortable.