Stellar Senior Living

I am having trouble with the housekeeping getting done at Orchard Park Victory Lakes. They are ruining all of her clothes by just putting everything on a really hot setting. Also we had to work with my mother-in-law on putting her clothes in a hamper to be cleaned. Otherwise she would hid her clothing. Well, we told the staff about this but they took the whole hamper instead of just her clothes out. So now we are having the issue again of her hiding her clothes and they are not being washed. The staff seem very willing to work with me though. There are also odors in this facility. They aren't emptying the garbage as they should. She does seem to be content there. I thought there would be a lot more activities than there are. I told the staff when we moved her in that she would make excuses as far as not participating and they acted like they would work with her, I am just not sure that is getting done. My main issue is the housekeeping. But again they seem to be willing to work with me on any issues I have had.

They really need improve the food at Lincoln Court. The cleanliness of common areas needs some attention also. I will say mom is doing really well there and that is important, so something is working. The staff need more experience. There was a hair in moms eggs this morning and I couldn't find anyone to help. So finally we just left to go eat out for breakfast. They have a lot of potential at this facility but there are just many things not getting done.

My is living there; he's able to enjoy the food and the staff does a good job.

They seem to be good. The regular assisted living is good, and very nice. They have moved her to the bridge to rediscovery area. The food is good here, but I am afraid the care is less than what we need. I have seen it take over an hour for a response to assistance. I think treatments have been missed and caused medical incidents. I am also concerned about over medication. It may be that we need more care than they can provide here. They do okay, but I think there is room for improvement and more training.

We really liked the people at Courtyard at Jamestown Assisted Living before they got bought out by Stellar. We have not been terribly happy with them since Stellar took over. Dad has a thermostat that does not work and the repair man for the building said that family would have to come in and fix it, which I find quite odd. Hopefully things will get better, but right now I am not too pleased.

I haven't been entirely happy with Orchard Park. Their staffing wasn't up to level when we first got there. They have since, added a few more staff, so they are working on it, but I still don't think it's enough. It's all hands on deck at meal times, and sometimes they even need to borrow from the front office, and there aren't enough people to watch the doors. I don't think my loved one gets checked on often enough. It's clean and looks nice, and they do offer activities, though it's not a very active community.

The property itself is ok. There is a fancy new one that is built now... In terms of cleanliness, there are some improvements to be done... I spoke to the housekeeping person and they cleaned my father in-law's the room, but half way. Overall. the maid service seems to be lacking a bit and the kitchen is a bit understaffed. They have to order their food, wait a long time and the food is not so good. They do offer some activities like bingo and card games. I have not seen any new programs, but they have movies and outings. My father in-law hasn't signed up for any programs yet.

We didn't choose this location, because it was farther than we wanted to be. We are now here because the Brookdale we were at didn't do a good enough job checking on my loved one, and they needed more care. It's still new, but since they are skilled nursing I think they are a little more on top of it.

Nice property. Not nearly enough staff on duty during visit.

Things at Orchard Park are going pretty well. I'm satisfied with the care they provide, friendliness of the staff, and cleanliness of the facility. Overall I'm pretty happy.

I would like to see more people at the front desk, maybe pay more attention to what's going on. They are a little understaffed. They seemed to be the most friendly of the places I looked at.

$10,000/month for 2 bedrooms; smaller facility than Skyline (merged with Skyline company to become largest provider in U.S.); has all levels -independent to nursing

Bedroom too small.

Seemed like an OK place. Able to talk to some of the residents and got good feedback. However, overall it felt quite 'institutional'. especially the very wide halls (8-10 feel wide).

No Memory Care

set meal times, small crowded property, nice furnishings, mixed asst living and indie living, no decks/patios for rooms due to asst living designation, no hoyer lifts allowed

I wasn't as comfortable here as I should be. It wasn't an old shoe fit.

Cliff View was clean and smelled good. The food was average. The apartments were very small and had either a close up view of big power transformers and the freeway or the parking lot. The staff ratio of 1 CNA to 28 patients was concerning. There were no other couples living there, which was disappointing. Staff was kind and informative. We will keep looking.

I thought it was a neat place, but there really is a problem with the staff. We had a very tough time with the staff and the director. I was very transparent and honest about our situation. They told me that I didn't need an assessment, then they decided she did, then they decided she needed a higher level of care, as this is an independent community. I think if they would have taken the time to get to know her they would have liked her. I liked that the other residents were so friendly, they were just really nice. They had so many activities that she got herself in trouble trying to keep up with everything, and wore herself out.

While the staff is friendly, they are understaffed and overworked -- especially the dining room staff. The food is institutional -- about like you'd find at an elementary school. Service is slow. On the plus side, the activities director tries to keep residents involved and the staff tries to be responsive.