Stellar Senior Living

First of all, I am not [name removed]. I am her stepdad & the husband of her mother who is in SG Memory Care. This is a difficult survey for me due to the change of ownership of SG. It started out as a 5. Another of my stepdaughters helped me with the research. I at first loved the way that my wife & I were treated, .but then they fired 2 of the people [name removed] who made me think that my choice was a good one. Now the new management has changed my mind. They no longer have a check-in, most of the food is lukewarm by the time it gets to the memory care, some of which I did not like because the patients don't get what they serve in the dining room. There is no introductory folder & no personal cards for the managers, & they are having a hard time with resolving my wife's constipation which makes her very irritable, & the TV does not have closed captioning. I used to get (for her room) a big monthly calendar of events which is no longer possible. But now I am almost out of characters.

For the part I enjoy it here. The staff is wonderful and there are lots of activities, the food has improved but I wish there were more cultural actives and not just so many games. However there are a few problems. Since moving here in 2021, they have raised the rent three times. They never tell you ahead. This last time the rent was raised 8 percent. At this rate I will be priced out in just a few years and will have to find another home. Also, some problems that arise are not addressed in a timely matter. And it seems at times they are more interested in getting new residents in than being faithful to their long term residents and meeting their needs.

Mom is in memory care so may be different but I find that the care staff does not properly take care of her personal hygiene. It has been largely up to me to make sure she is showered. Provide a log of when she was showered, ate, activities etc. the family does not know how they are being treated and loved one can't tell them. Facility is kept up and the food is good.

Our loved one does keep busy with all the different activities that are offered and has made some new friends. I think it was a good decision to move our loved one to a senior living community because she was isolated before in an apartment complex. She is more sociable now and it has been an eye opening experience

this place is pretty good. The food is the worst! Even with the new chef it's horrible. Im having to buy groceries even with the food allowance being paid in my rent. There should be more outings. We are confined here day in and day out, just would like a drive around more often. The staff on a whole are great.

The various levels of care and the associated fees at The Gallery at Broomfield are extremely confusing. The management is a bit disjointed. They don't have answers to questions and are extremely slow to follow up, if at all. The staff on the floor, however, are awesome. Although the place is aesthetically beautiful, it missed the mark on functionality for the Senior community.

Please make sure all your staff are aware of the rules if there is a Covid outbreak, because of a very RUDE staff member I may add, my family was denied to see my grandmother, and was kicked out a few days before she passed, because there was a Covid outbreak we received an email stating we could go, and the front desk let us back as well. A member of my family was approached by a staff in a very rude manner and was told she needed to leave and that we could come back until the Covid outbreak was gone with. We were denied our goodbye. We had to say goodbye to a lifeless body. If she’s going to work in caregiving she needs to be trained on how to interact with families . We didn’t get a proper goodbye and she passed away without a single visitor the whole week. No family should EVER endure this kind of pain. Very shameful.

My mom was previously a resident at Lakewood Reserve. What I'm not happy about is that we were kept from my mom during her last days because the staff didn't have the correct information about the covid restrictions in Memory Care and my mother died alone. I over paid the previous month and now everytime I email about it, I get no response. If you don't feel that I should get any money back then simply say that. We felt that we had formed a relationship with the Memory Care staff and we gave gifts to all of the staff to thank them for caring for our mom and we have never heard from anyone. Not even a card after my mom's death.

My loved one is currently a resident at Winslow Court and overall things have been okay for her at this facility. The friendliness is great. The cleanliness and the staff are good. The meals, activities, and value for cost are okay. At this facility, some things are good and some things are not so good. I am undecided on whether or not I would recommend Winslow Court to others.

Based on the experience we have had so far with Clayton Oaks Living, we can say that the food definitely needs major improvement. They seem to be short staffed, but most of he caregivers at the community are nice.

We toured The Palms at Sun City during our search for an Assisted Living facility for our loved one. This facility was pleasant and clean and the staff seemed extremely kind and engaged with the residents. However, the whole facility felt dated and kind of dark.

We toured Montebello during our search for an Assisted Living facility for our loved one. This facility was okay and our tour was good. However, it was very hospital like and did not feel welcoming.

The building is old and maintenance seems to be on a tyranny-of-the-urgent basis, rather than on an intentional plan for updating. There seems to be a lot of bureaucratic red tape before any change can occur due to out-of-state ownership (i.e., food service and quality is not good at all, but suggestions for change make little difference). However, most of the staff seem very patient with the residents and listen well, even if their hands are tied to make changes due to corporate logjams. The activities are great, but the beloved activities director recently moved on to accommodate her family situation, so it remains to be seen whether this "shining light" of Thunderbird life will continue to be a plus. My parents love their accommodations, but after a year, there are still maintenance issues that remain unresolved. Our family is trying to patiently await possible improvements at this community before considering a change of address for our parents.

As with most places like this, there is a lot of turnover which means frequent shortages in staffing and delays in servicing residents. My loved one has a degenerative and fatal condition and cannot pivot well. This means the easy way out is to require 2 caregivers on transfers and a higher care$$$ level. Training is available to teach caregivers how to transfer with one caregiver. So far $$$$ for two caregivers. Food is improving but has a long way to go to improve preparation, execution and selection of other facilities known for excellent food. Care is improving but has a way to go. The Director of Assisted Living is listening to residents. A change in ownership seems to have focused more and more on the bottom line and our perks seem to be whittled slowly away.

They need more help & caregivers that will give my Mom better assistance!

It did not feel at home, and was not a good fit for my loved one. It was a larger community.

I toured this community. I wasn't that impressed with the facility and overall cleanliness/appearance.

My sibling picked the community, because it was closest to me. It's a beautiful community. The nursing staff just doesn't seem to be very cooperative or helpful. The only time you get a call from them is if something bad happened.

They are having some staffing issues, so they are cycling through a lot of people. They are having issues with the food, the cleaning service and the activities. The new person who took over the cooking is better and is trying alternative recipes with more vegetables and fresher foods, especially at dinner. I am seeing an improvement there. They also have a new activities director who is working in improving those. A big thing I noticed was that staff were coming in at odd hours while she was sleeping and she is independent living. She brought it up in a meeting and they seemed to listen to her suggestion. I would recommend them, they are trying to make things better and we are hoping to see more improvements.

Our loved one had a brief experience there. We weren't' happy with the service she was getting in regards to her medications. That was my only big complaint.