Stellar Senior Living

The morning after we moved my mother into Courtyard at Jamestown Memory Care, my sister, her daughter-in-law, and my best friend walked in her room to find my mom with her head between the headboard and mattress. All the covers were on the floor, and she was covered in urine. She was cold, very scared, and confused. I would never wish this nightmare experience on anyone's loved one!

This was a HORRIBLE experience in which had been provided during my last month in which I paid for the entirety of my unit. The end date of my stay was to be 3/31/2020. On a Friday, 2 weeks before month end I was told to remove myself at that time even though I had paid the full amount. I was given my walking papers at that time WITHOUT notification ahead of time. I am EXTREMELY disappointed with the upper management employed by the staff escorting me out of the residence at a given notice. Not only was I escorted from the premises BUT the higher chain of command should know that they just lost a resident whom was paying $2350 per month due to the action that the executive director took. I am in a better Senior facility at this time and DO NOT have to take up with the nonsense that occurred at Thunderbird Senior Living.

Please don’t have your love ones live at Atria Heritage. My Mom has lived here 5 years and since Atria has taken over the changes particularly the meal management have been horrible! The food quality and preparation is terrible. Many residents have complained to head chef, [name removed] and he told them there will be no changes made. They have also complained to upper management with no results. My family had Christmas dinner today and the steak was so tough it was impossible to eat. Several of the residents came by our table and said their dinners were dreadful! Arteria increased my Mom’s rent last year 6.5 percent and 11.6 percent this year!

My Grandma was living there until a few months ago after you all decided to change Management and a lot of staff. Pretty faces don’t make your business successful. The staff is not all the experienced there was no real nurse on the staff team just LPN which are not a real Nurse. The food has changed for the worse and the place is not clean silverware is always dirty or just maybe needs to be replaced. This place just does not seem to really care about there patients and the staff got worse since August or 2019 once all these changes took place. The Kitchen staff changed the nurses changed Med Techs do not know how to care for people. The you bring you complaints to the New General Manager an she just does not care. This place needs to take a deep dive into who is really running the OAKS

I have family there and since the place has changed management and staff in the last 6 months it’s falling apart the women running the place seems sweet but she is just trying to get people to move in. They over bill they do not care for the people living there the management is the worst I have ever seen before. The food has to be the worst. Silverware always dirty. The staff looks very nice but that comes with a price because it’s all smoke and mirrors to get your business. The place is dirty and you here the people complaining all the time and nothing ever gets resolved. We will be moving our loved one and I am sure there are others to follow I would never leave my loved on there.

My Father-in-law was in Bear Creek for 7 days with a broken leg. He died at the end of it all. Unfortunately, they are understaffed I guess and participate in a "pass the buck" workplace philosophy. I understand being busy but rudeness from the staff left our family frightened at the prospect of the lack of care he would receive because he is 80 and OCD. Our fears were confirmed when we came in the day before he died and a CNA came in placed his food by his bed and my husband said, he can't feed himself, it looks like he had a stroke!! The nurse looks down and says, yeah maybe he did. INCOMPETENT!!! So many more stories in those few short days. If you want your loved one mistreated or killed, send them to this 5 star [language removed].

My husband spent a few months here. Looking back, it was a nightmare. Valid reviews can hardly be submitted unless you've moved in. The building is attractive, and they can put forward a great face while trying to woo you. The real care is what matters, after move-in. I visited my husband every day, usually had dinner with him. More often than not, silverware and glassware were not clean. I complained to a kitchen worker several times. Finally he said, "We want you to be happy, but sometimes we don't even have hot water here." Seriously? One night at 1:30 a.m. my husband fell and got a bump on the head. I was called and immediately got up and went there (a 12-minute drive). There were 2 night caregivers for 40 residents. I found my husband in a straight chair in the hall outside of his room, all alone, and the two caregivers were in the TV room down the hall on their phones. All of the skin was off his knees down to the flesh. My daughter suggested it looked like he'd been drug along the floor. Some of the caregivers were good. Others not so good. Every invoice I received had an error...charges that they could not identify, so they crossed them off when I questioned them. Some of these kinds of places have a rule that there always has to be one caregiver with residents such as in the TV room or activity room at all times. Evidently that is not the rule at The Oaks. Often no worker was in the room with a large number of people. One woman fell out of her wheel chair on her face about once a week. The "nurse" (LVN) would often call paramedics to take residents across the street to the hospital asking that they be medicated for aggression, which is common in dementia. One of the paramedics said to me, "They do this all the time when they shouldn't. It's their business to take care of these people. I'm not going to medicate them. They can't run their own business. If they call us, we have to go. Do you know a new place is going up down the street?" I could go on and on, but I think you get the point. Keep looking and don't place a lot of value on reviews of those who haven't spent a fair amount of time in the facility, watching what's really going on daily. The activity director left a lot to be desired.

yeah RUN from this place. My mom was there and horrible treatment she got when she did get it. Their marketing department [name removed] called my mother and said "per your inquiry" we are calling you, we are going to send you info packet... Never was requested.. Leaving a message to an elderly person sending her info that suggests that someone is wanting or trying to place her in a home.. NOT EXCEPTABLE

Not a place I would bring my grandma. The staff did not seem to know anything. The place was not very clean. We heard the entire staff has changed and the people that use to be there were great

I just moved my mother OUT of this facility. Moving her in was the worst experience. Brookdale is more concerned about corporate profits than they are about a quality living environment for their residents. They are extremely understaffed and the staff they do have is poorly trained and lazy. On more than one occasion my mother was left unattended while preforming bathing, which means they left her alone naked in the bathroom while in the middle of bathing for up to 30 minutes. The staff is slow in responding to call buttons. The average response time was 15 to 20 minutes. The Administration is unresponsive when concerns are addressed to them and there is no attempt to fix issues. The nursing staff is lazy and untrained. Do not move into this Assisted Living Facility.

I chose this place for my dad to get rehabilitated after he had a stroke and had been in the hospital for a couple weeks. In my naivette, I chose the place simply because it did not "look" like a nursing home. Instead of caring for my father, they had him so drugged out that I couldn't get a response from him for a long time. The lady who interviewed us was rude and because my dad had Alzheimer's, he was scared and kicked off the glasses of this particular woman. They kicked him out and would not let him back in, not that I would want to put him back there knowing what I know now. Don't let the looks fool you. The care is horrible and the owner appeared to not care when I spoke with him.

had my mother at Clayton Oaks for the past 6 months. It was a HUGE disappointment from the very first week. The call button system was not reliable so my mother had no way to get help on many occasions. My mother had to wait over an hour for help on a regular basis. The management staff did nothing to satisfy my many concerns about the facility. I called the management company to complain several times and was told to work with the staff at the facility. I have been taking care of my parents and in laws for the past 6 years at several different assisted living facilities in town. I have never encountered the problems like I had at Clayton Oaks. This review could go on and on with problems I saw first hand every day. I agree the facility is pretty but it does not have a system in place that is reliable. My continuous suggestions were ignored. I highly recommend you plan on being at the facility on a daily basis to be sure your loved one is being taken care of. I would not recommend this facility EVER!

I had my mother at Clayton Oaks for the past 6 months. It was a HUGE disappointment from the very first week. The call button system was not reliable so my mother had no way to get help on many occasions. My mother had to wait over an hour for help on a regular basis. The management staff did nothing to satisfy my many concerns about the facility. I called the management company to complain several times and was told to work with the staff at the facility. I have been taking care of my parents and in laws for the past 6 years at several different assisted living facilities in town. I have never encountered the problems like I had at Clayton Oaks. This review could go on and on with problems I saw first hand every day. I agree the facility is pretty but it does not have a system in place that is reliable. My continuous suggestions were ignored. I highly recommend you plan on being at the facility on a daily basis to be sure your loved one is being taken care of. I would not recommend this facility EVER!

I am so thankful that my family removed my grandma from The Oaks. Assistant Living and Memory Care are ran terrible. I know this is a business and it is has to make its money to operate but A Big No To The Oaks. Uncaring no activities in memory care. My observation is the staff that brought warmth are now gone.

Our dad lived there over a year. We thought it was the best place at the time, and being a new facility it was clean & nice, but that changed. Memory Care can’t get the urine smell out of the carpet. After a few months the really good caregivers started leaving. Understaffed, too many unqualified caregivers being lazy or on their cell phones, caregivers stealing from residents, caregivers leaving residents unattended in the bathroom, inattentive to residents’ needs, an unsafe atmosphere on their memory care side. Dad got too many UTI’s from poor incontinent care.....and the list goes on. Do not put your loved ones there.

This place boasts a great sales pitch but doesn’t follow through with any of it. Management is poor quality, techs are not certified and just come for paycheck, not caring individuals. Safety alert system is poor and response time is poor. Food is ok but needs to have better menu rotation. Housekeeping is poor quality. Employees are allowed to bring small children to work which causes a safety hazard to residents.

If you need a place for Nurse Rahabiitation for an older parent, I would run away from this place as fast as you can if you require more than twice a day random visits from a nurse or therapist this is not the place for you. There are a handful of very nice & caring nurses but... Not enough to make up for the lack of staffing. One the weekend it runs on a skeleton crew. In the room you have the option of a bed or a wheelchair (neither are comfortable). You better like one or the other because you'll spend most of your time in one of them because you can go the distance between meals without someone checking on you.

If my review can save but one family from experiencing what we have endured here, it will have been worth my time and effort. We entrusted this facility with our beautiful mother. It was the biggest mistake we ever made. The lack of regard and empathy for Altzheimer patients here is appalling. There are multiple Medication errors on a daily basis. Our loved ones are left to sit in soiled clothing. This is not what our aging parents deserve. Please beware and do your research.

Clayton Oaks has no knowledge of how to deliver care to Altzheimers patients. The patients were walking around confused and seeking help . Many were visibly soiled and the caregivers could not be concerned. It was incredibly loud in this facility which seemed to agitate many. The clock on the wall was broken and they had the day and date listed wrong on the day calendar. One resident remarked about it saying “ as if we aren’t already confused enough.” Not a good fit for our beautiful mother.

This place has really gone DOWNHILL! It is under new ownership and No positive changes have been incorporated. Medication errors run rampant and the elderly sit unassisted in soiled diapers. The director does not provide the staff with the tools and resources to deliver adequate safe patient care. The focus is on creating an opulent facade and not on the preservation of the dignity of our loved ones that we entrust to them. Heartbreaking.