Stellar Senior Living

This facility is nice in most respects. It does need some upgrades and repairs, but the worst part is the food. It does not meet anybody's dietary requirements. The people who prepare it I don't think have ever prepared food before it is unappetizing to say the least there is almost no fresh fruits or vegetables. The food is not served hot so this could create medical problems. our new executive director is trying her best, but she has corporate to deal with.

Communication has been difficult, at times. And staff has failed to execute on most of the things they initially said they would help with. My impression is that the staff is undertrained and lacks skillsets I would expect for the price. That being said I don't really have anything to compare it to, so I may be imagining a level of service and skill that does not exist in this marketplace.

Facility was kept clean and rooms were maintained. Need more supervision outside of main hours.

The community and facility itself are lovely and conveniently located near Norterra shops. The place has nice decor, friendly front staff, and is very inviting. My concerns are more on the Memory Care side, where the staff seems limited and very busy taking care of the late-stage residents or those who require a lot more care, leaving the limited high-function residents with nothing to do but sit around the TV even though the website says daily engaging activities. The food is advertised with the following quote: "Our daily menu is curated by our experienced chef and includes unique specials..." This is not the case in MC, as the food is subpar and, at times, inedible, which, for the monthly cost of MC, things should be far better. Follow-thru is also something that needs improving, and they advertised that a family member does not have to give up their pet, but they do! $[fee removed] p/m for what is more like room and board is egregious. I will say the majority of the consistent staff are won

I no longer live there and I know management has changed. I miss Thunderbird Senior Living, but I am where I am supposed to be. Highly recommended for active seniors.

Many changes have been made by the new management. First the kitchen was remodeled. It took several weeks which understandably caused a lot of inconvenience for residents. Now they are having major phone issues. Dropped calls, one party can't hear the other, calls don't connect. For almost 3 months now without a solution. This is dangerous. Also with the change in management came changes in bookkeeping practices. It took months before my loved ones were charged rent. Double rent in one month could be a hardship for people on fixed income. The interior is in the process of being repainted. New artwork is being installed. New furniture is in the lobby. Big deal. This is just superficial stuff to make relatives and visitor think highly of the environment. The cleaning staff does not to a good job. They come every 2 weeks. Often when visiting I will wipe the floor and the paper towel is dirty. Or paper on the floor is there for weeks. The front desk and management staff are unwilling to do anything extra. My loved one had a package delivery sit at the front desk for days. Now the policy is that residents must pick up their packages upon notification - even if it is at 8:30 pm. Many residents have walkers and mobility issues. Plus every resident walks past the desk at least twice a day. There really is not much care. Unless a resident is in the memory care program. My loved one recently changed apartments and took many attempts for things to be fixed/working. Unfortunately the service at mealtime has not improved. It often takes 30 minutes from order to serving. Still having a problem with service staff turnover. Still having problems with not being able to serve what is on the pre-planned menu. Still having problems running out of food - particularly basics like butter, orange juice, and bread. Also, they (like they former management company) still have meals that are served "buffet style." This is a ridiculous and dangerous situation when more than half the residents have mobility issues. There are internal activities for people who sign up. Not many outside activities available. The rent keeps going up and the service level keeps going down. At the end of the day, if my loved ones hadn't been living at Thunderbird for [date removed] and, weren't on their way to assisted living, I would never keep them at Thunderbird. I would never recommend them to anyone who cares about their family members. I am continuously advocating for my loved one. This is not a good place. My personal experience with Thunderbird Senior Living has been very unsatisfactory, and I would not recommend them.

They are slow waiting for "corporate" to ok anything. Landscaping was not up to par. Activities was great. Food good only about 3 days a week. They did have the lowest rent then other places. You get what you pay for.

I would love if they incorporate a physical fitness program where they brought in a physical fitness person twice a week. Everyone is friendly and nice except one waitress that my mom tangles with once in a while. They have a cleaning person clean my mom's room once a week. They also wash her sheets and towels for her and makes her bed each week with clean sheets. My mom is still independent so she doesn't require much care. This is the one area that my mom complains daily about the food. They tend to run out of the good food choices quickly so by the time she comes down to eat they are not edible. The vegetables tend to be mushy and have no taste. Sometimes the food choices are not edible. She will always eat dessert though. They need to offer more activities. Bring in more entertainment and get them out of the facility more also it would be nice if the could have shuttle service on Sundays so that she can find a church near by to attend. Her rent was just raised $[removed] a month and while this is her first rent hike I feel it is high based on the things she is offered.

This place is a holding cell, but maybe others are not much better. As one of the nicest staff members told me.."they don't get better." The staff is nice, but not much stimulation or anything - but the residents are pretty much "gone" and gradually getting worse.

The director does not communicate well and they are understaffed, especially in the evenings. The food in the brochure is not what is served. It's not gourmet by any means. They run out of food that's on the menu all the time. They have activities but lately the activity will say "self ran". They need to encourage residents to be active and do more hands on activities to facilitate relationships inside the facility so they are not lonely. My loved one is very lonely there. She said nobody participates in anything.

Facility is older. Built in the late 40s as officer housing. Rooms are updated with a small kitchen. Only real negative are the bathrooms. Tub that is partially walk in. Hard for older folk. Facility is clean. Staff is friendly. Mostly accessible. Had a poor experience at the beginning with some amenities that were not quite true. For example the rep we had promised to but all new furniture so we would not have to move furniture from out of state. The problem was that the ordered furniture was the cheapest possible from Amazon. I refused it and to their credit they gave us a credit for [fee removed] But it was disappointing. Other small things promised but not kept like family meals with the resident would be[fee removed]. Turned out to be [fee removed]. Some things like that. Care was pretty good. Assisted living had multiple levels each with a larger price tag. It was hard to tell what level was what and everything had a price according to how much staff time was involved. So you had to negotiate every action. My Aunt was not interested in activities. Value depended on whether you were in Assisted Living or not. If not I would say it was a very good deal for the money. If so it depended on level of care. See above comments.

We absolutely love everyone except the Medical Director. We have had a lot of issues with her incompetence. If my in-laws did not love it so much--I'd pull them. The medical director is horrible and if you loved one has care needs then you need to be on top of them. There is really poor communication and timely & correct answers. Activities are good but would like to see more options for church or bible studies, and care giver support groups.

I like that most would be room size is larger than other places. They tend to be understaffed (sometimes severely) as far as caregivers are concerned, & many of them aren't as good as they should be. The food also leaves a lot to be desired, & there's has been a high rate of turnover for chef.

Everyone is always smiling and friendly. There are lots of things that need to improve such as the food, activities, etc, however raising the rent to senior citizens that's already living on a fixed income, really needs to be looked at and considered.

They took great care of her while she was alive and called Hospice to help take care of her but the administrative aspect regarding billing and follow up after she passed was poor. She was only there for 2 months before she passed.

My mom passed away one month after being in the Copper Creek memory care. The facility was clean and new, beautifully decorated with bright colors. However; her care was less impressive. She fell 7 times in the first 2 weeks of being there. The staff found her difficult and as a result she was left alone too often in her room. No one could ever really give me any clear answers regarding her daily care or status. The aids were sub-par and often unprofessional. I would often get answers such as, “yeah I’m not sure” or “I really don't know”. My brother, sister and I were there at least 3 times a week and each time we all felt she wasn’t receiving adequate care and often seemed over medicated, so much so that she could not eat. We were new to this process but felt like they way over promised and UNDER delivered. It was so very sad to see what happened in just four short weeks. We paid over [removed]to put her through 4 weeks of HELL!

The initial onboarding was great. Once in the facility, the communication with the primary caregiver is terrible especially as it relates to medical services.

The housekeeping was iffy. The move in process was okay except that some details were not disclosed. The help was not adequate for my sister and she had to wait often to be helped when she needed it. The daily help should have recognized that my sister was in need of medical help and notified the nurse on staff. As such, I would not recommend this facility.

Nurses don't always communicate with family. Especially in regard to pills which are given to my mother. Unnecessary vitamins, new meds, etc. Beyond that, it's been a reasonably decent living facility. This is her first time ever being in assisted living so I have nothing to compare it to.

My dad loves it, I don't. It's quite large and would not be good for someone with any memory issues. I would consider the food and amenities average. It is considerably less expensive than most facilities. The staff is lovely.