Stellar Senior Living

I also toured Brookdale Southgate. The person that took me around was very friendly, but the place was very confined and dark. There were long dark hallways. My thought was, if I was going to be in an apartment all day, I want to be able to leave and go somewhere like a nice courtyard or a walking trail. This facility did not provide that.

The staff seem friendly and helpful. My mother-in-law is very unhappy with the food, however and we are sad that she isn't able to have tasty meals when she is elderly and paying alot of money. Breakfast is pretty decent. Other meals are unimaginative, under-seasoned and overcooked. Fruit is often not ripe. Guest meals very small for active people; my husband and I avoid joining her for meals. At one point the activities director left and a resident was leading exercises. This didn't seem right. My mother-in-law didn't feel the resident did a very god job. Maybe there is too much focus on making money off the residents and not enough focus on quality? Thank for asking - please look at the quality of food issue!

The Pueblo Norte did not meet our expectations. The rooms were very small. We did not like the culture. We ended up deciding on another community that fit my father's needs.

During my tour of the Brookdale Southgate, I noticed that the place was not very clean. I did not like the energy there. When the tour guide took me to see the apartment, it was small and the bedroom did not have a window. Seeing this made my choice to choose another community a lot easier.

This is a larger community than we were looking for. They offer independent and assisted living. They are also working on some remodeling on their memory care unit. The people we met were nice and the community seemed clean.

I did not get to take a tour of this community as once I spoke to them we realized dad would be better in another community. This community is more for assisted living and we needed memory care. They were great and upfront making sure that we had all the information we needed to make the right choice for dad. They cared more about the resident and not the money.

I like the care that my mom is getting here. The staff is very friendly and caring. They have nice activities , but my mom can not participate with others. The community is nice and very clean. I recommend this community for great care to others

The staff is very friendly and treats their patients with a lot of compassion and respect. There are a few areas they could work on. All in all, we are happy with our experience at Brookdale Bear Creek in Colorado Springs.

Their skilled nursing is understaffed. It is a wonderful, beautiful facility in a wonderful area. The staff is always very friendly. The food was good overall.

Had my father there for 2 weeks he passed away. We loved it he was so thrilled and loved the apartment he was going to be in Loved the staff and food was fantastic. He was very excited but had no idea he was passing away.

It is not fair for me to give a lot of judgment because I only see my loved ones twice a year, which is a good thing because they take good care of my parents. They are independent living, and the place is very responsive whenever the residents push the call-button.

We chose this facility after visiting and reviewing other facilities. The room is very spacious compared to other 1 bedroom facilities. We were further impressed by the amount of residents that get involved in the endless activities. Their participation, I think, speaks volumes. The place has several over sized common areas compared to other facilities. The decor is very elegant and the staff is so friendly and warm. The beautiful dining room has three chefs and five waiters that give you very timely service. The food is very tasty, visual appealing and the wait staff is very attentive. The cost was very reasonable, the room is significantly larger then others and includes weekly personal laundry. Daily trash collection, weekly cleaning and 24/7 watchful eyes on your loved one is always available. Which is peace of mind for family members.

The food is great and the premises are beautiful, all the staff is very good and dad has come out of his shell from coming from home to this facility, they are really caring. The only issue is communication regarding Melatonin needs at night.

I hve a family member residing at the former Willow Creek facility. The apartments and caregivers are wonderful. They take a personal interest in all the residents. However, since Pacifica took over, I have seen decline in the qulity of food. Activities are minimal, and it seems that there are more restrictions placed on what and where residents can go. I am hoping things will improve, because my family member has enjoyed living there and uprooting him/her would be quite inconvenient.

This wasn't a great fit for us. They don't have any in house physical therapy, they just house you. We would have weekly meetings and at one of those they just dropped it on us. My problem with them was the price kept going up and up and up. The room itself is a couple thousand and then they add for level of care. It's a lot. It's a good place, but it just wasn't a great fit.

We used this community briefly for some respite care, and overall I thought they did a good job, but there were definitely a few things that could be improved upon. The level of care wasn't quite as high as we had hoped, there wasn't as much of an employee presence in the common areas. They could also do a much better job with the food. We also did not have a good experience with the person at the front desk, they didn't have answers when we had a question, and didn't make any effort to find someone would could help us. Overall they did a serviceable job, but it felt more like a for profit place than a caring place.

The community is clean. The staff is friendly. It’s a comparable value to other communities, but it could be better. We’re satisfied with the care services that the community offers.

My loved one was here temporarily after we moved her to this state while we looked around at different options. It was a nice enough place, and they were caring and attentive, however I felt like they relied slightly too much on medication. She always seemed sedated while she was here.

I visited here when I was looking for an assisted living place for my grandmother and I liked them. Their prices were pretty reasonable but the building was kind of outdated and the tub was not something that my grandmother would be able to get in and out of. The staff was great though. My other grand mother had lived there a few years back and we liked it then but some of the features were a little outdated now.

I think the facility has a lot of good points about it and is probably good for a lot of people. My dad's memory and his Alzheimer's were worse than we thought so it turned out to not be a good fit for him. They assured me that they were going to have someone shadowing him for the first two weeks and they didn't, he was left alone a lot. Then they wanted to put him in the memory care which is so much more money. They refunded our deposit so in all reality, they did fine. It just was not a good fit. They have beautiful grounds. It's really very pretty but I think it's more for total independent living.