Stellar Senior Living

In April of [removed] I moved my mother into South Gate Senior Living, (it was under Stellar Senior Living as its parent corporation) For almost 4 years they took excellent care of my mother and the facility won multiple awards for how well the clients were treated. This year apparently Stellar sold to Pinnacle and Pinnacle decided in all their wisdom to replace the top three directors and bring in their own people. This was very foolish on their part My mother recently passed away and the only communication that SGSL has done with me is to try and convince me to sign a new contract with them (this was before my mom passed). When I told them I wasn't going to sign and most likely would move my mom as they had done nothing to impress me and gain my trust at that point they did not respond at all. when my mother passed shortly after I received no communication from them. Not a condolence call, not a card, nothing. The new executive director is never there, and won't return calls.

This is a review on costs only because it is so difficult to actually get costs from any facility. Memory care for a private room will run $[removed] per month based on the information they provided to me. It ought to have all five star reviews for that amount of money. Not for your average resident.

My loved one was previously a resident at The Forum at Tucson. They are not really capable of taking care of a hospice patient. The staff were not knowledgeable enough to take care of my loved one's needs. They had to be told several times that she couldn't eat on her own. One of the male staff took her from her bed to give her a shower. My family member who was there told him we have [name removed] from Harmony that will give her a shower. He said he couldn't wait for her, against her request. She wanted to leave the room and tell someone, but he said she had to stay. The way he handled my loved one was totally humiliated and said she wanted to just die. I did not discuss this with anyone in charge because I was afraid they would take it out on her.

Park Lane is a beautiful building. But it is old building. There are problems with the plumbing and leakage. My apartment has many issues and needs repairs. When I request maintenance, it seldom gets addressed or followed up on. I can't even get a simple thing like a defective light fixture repaired. They don't have a system where you can check and see if a work order is being taken care of. I never know where my place is in the queue. I constantly have to go to the manager to find out what's going on and he really doesn't know. The maintenance man is always out of sight. People at the front desk are clueless as to what to do to address these issues. I like the location and the people but I may have to move because I feel like I'm being ignored. Also the quality and quantity of food has gone way down. This is probably due to inflation.

The communication with the administration is not the best - they really need to have better response times when the resident's needs assistance or the families call. Even the outside care workers can see the problems that are going on. The meals and dining service is good and as our loved one is still settling in they are starting to slowly enjoy the activities.

I used to love it here so much. This place got new management in the summer of 2021. Since then it has gone downhill. We have very little maintenance, and sometimes we don't even have hot water. But the worst thing is that when I report problems to the manager, the problem is seldom taken care of and the manager acts like he could not care less. The lawn beside my window is overgrown and looks like a weed patch. I was assured they would take care of it , but it was never taken care of. I was very happy here until the New Management took over. Many long time residents have moved out because they also have not been happy with the management. They have have refused to address our questions and problems. Food has gotten worse as well and we have lost a lot of staff. I would move but I don't really have any place to go at this time. Also management is not very accessible to residents here.

The facility looked very nice, but they were not prepared even though they knew that I was coming for my tour and had an appointment. Nothing was available.

At that time, a lot of tours were virtual, including our tour at Lakewood Reserve. At the same time, another place we ended up choosing allowed in-person tours. Even through a virtual tour, I could see that Lakewod Reserve was an older facility and not as nice. The people leading the tour seemed like typical salespeople, nice, but the language they used made you keenly aware they’re trying to sell you something.

Not enough activities.

The only thing I like about living here is 2 excellent caregivers. The management team are useless. They don't return calls or give the correct prescriptions. Don't move here. You will regret it.

Recently bought out. New owners have cut way back. Requests to fix are dragging way out. The food has gone from good to edible. Our social hours have gone drastically downhill. They are now offering residents very nice incentives to bring in new people. That speaks volumes! We've had a mass exodus due to rent increases and unhappy residents.

I notice there is not a place to rate food and this is one place Atria fails. I have lived here for 4 years. and in appearance it is old but seviceable. But the food has gone down drastically. The meals are portioned for assisted living and not active adults. The desert is laughable. Pie is cut in 12-16 pieces, slices are between 1 to 1 1/2 inches wide at the crust. More than half the food is purcased made up and frozen, not cooked from scratch. the menu is directly from Atria and ias repeated over and over again. Even though we have asked for mor vegtables, we are serve only one ore two portions. When Atria took over they fired a great many people and replaced them with their own people who are distant and non cooperative. Activities are ok, but the few hours the drivers work make it almost impossible to plan trips. I really don't want to move, but it seems that every day some ammmenity disappears. The only thing gone up is rent. Even though cost of living has not gone up a lot, most rent rates have gone up 6 !/2 per cent. My advise is ask a lot of questions and look closely.

this is a nice facility, but they have continued to raise the rent by over $100/month for seniors who are on a fixed income. In the 6 years that my mother has lived there the rent as increased 45%. Nothing as changed in how they run there place except they get a new manger about every 6 months.

I toured The Springs, and thought that it was an ok community. I thought that the staff and management put on a good show for the public view during the tour, but once we got to where the residents were, I felt the area was sub par.

It's been a very bumpy road so far, since my brother moved in. It is a new facility, so they have yet to work out the bugs. The facility is quite understaffed, which is concerning because my brother doesn't always get the care that he needs. Overall, the experience has been very mediocre.

I would never put my parents in this community. The place was so small I don't understand how anyone could get their wheelchair in there. Also, the worse part was that their model apartment had [Removed] in the toilet. It was completely disgusting!

Atria is currently going through significant transition. Cleanliness has waned, staff are unresponsive, some staff are rude while others simply don't return calls or follow up, many residents are unhappy. Has been disappointing given the price and initial impressions. Only bright spot is the chef. Meals are generally very good. Hope things improve soon or we will move.

This community did not have a pleasant smell to it when I visited. It did not seem like a very happy and active community. This community was a locked down community and we were looking for a community that offered more freedom.

I had not lived at Parklane long before I realized that they were more interested in getting people into the facility than in actually meeting the needs of residents. This was not the active senior community I had anticipated. Several residents seldom, or never, left their rooms. Others had aides from a few hours per day to 24/7. Many meals were under par, and walkers were everywhere! I am too old to move again, but with steep annual price increases and the lack of concern for residents, I feel this was a bait and switch operation. I do not recommend this facility to others.

My mother initially enjoyed this facility. But in a few months she began to see a widening gulf between what we had been told when we moved her in, and some major exaggerations or false statements. Food was okay but not great. Many residents were candidates for Assisted Living. Some never or seldom left their rooms and there were walkers everywhere. Many residents used outside aides - some 24/7. It was not the active senior community we were looking for. After a series or rent increases, we moved her out!