Stellar Senior Living

need more activities..

WE DECIDED ON ORCHARD PARK AFTER VISITING 3 OTHER HOMES ONE IN KYLE AND 2 IN AUSTIN. ORCHARD PARK WAS OUR CHOICE FOR MANY REASONS, THE STAFF, THE ENVIROMENT, THE COURTYARDS AND THE COMMON AREAS AND THEIR WILLINGNESS TO HELP US UNDERSTAND THE INS AND OUTS OF THIER SERVICES. MY MOTHER HAS BEEN THEIR FOR A MONTH NOW AND SHES LOVES IT, WE MOVED HER FROM A 3/2 CONDO INTO A SUDIO SO YES IT WAS A CHALLANGE BUT IMPROVIZING WITH SOME SRATIGIC FURNITURE AND REALIZING WHAT WAS FUNCTIONAL AND USEFUL WE MADE A VERY CUTE AND FUNCTIONAL ROOM FOR HER AND SHE ENJOYS IT VERY MUCH. IT IS EASIER FOR HER TO MANAGE AS WELL AND SHE HAS ALL THE AWESONE AMMINITIES OF ORCHARD PARK TO ENJOY RIGHT AT HER FINGERTIPS. SPEAKAING OF- KUDOS TO LINDA THE WELLNESS DIRECTOR, SHE HAS DONE AN AMAZING JOB OF GETTING MY MOTHER INVOLVED AND MAKING HER FEEL WELCOME, I CAN'T GET OVER HOW MUCH OF A CHANGE IN MY MOM'S SOCIAL ENGAGEMENT HAS HAPPENED IN JUST ONE MONTH. SHE WON IN BINGO THE OTHER DAY AND WAS TICKELED ABOUT THAT. THE ONLY THING I WOULD VOICE THAT NEEDS IMPROVEMENT IS SOME OF THE MEALS, THEY SERVED HOT DOGS AND CHILI ONE LUNCH AND WE THOUGHT THE CHILI WAS REFRIED BEANS AND WE LAUGHED WHEN I TURNED THE CHILI UPSIDE DOWN AND IT STUCK TO THE SERVING BOWL. ALSO MY MOTHER HAS VOICED THE SCRAMBELED EGGS ARE DRY TO THE POINT WHERE SHE ASK FOR OATMEAL NOW INSTEAD. OVER ALL THUMBS UP TO ORCHARD PARK, WE LOVE IT AND I'M IMPRESSED WITH THE PERFORMANCE, CARE AND CONSIDERATION THE STAFF EXHIBITS. WE ARE HERE TO STAY!!!

This wasn't a great fit for us. They don't have any in house physical therapy, they just house you. We would have weekly meetings and at one of those they just dropped it on us. My problem with them was the price kept going up and up and up. The room itself is a couple thousand and then they add for level of care. It's a lot. It's a good place, but it just wasn't a great fit.

Orchard Park Memory Care fits my mothers needs for dementia. She has been there for about a week. So far I am pleased with the facility and the staff. My problem is my mother who is very negative, depressed, and stubborn .She is very difficult with the staff in spite of their attempts to help her adapt to the help they want to give her. Her personality and dementia are contributing to the adjustment.

We used this community briefly for some respite care, and overall I thought they did a good job, but there were definitely a few things that could be improved upon. The level of care wasn't quite as high as we had hoped, there wasn't as much of an employee presence in the common areas. They could also do a much better job with the food. We also did not have a good experience with the person at the front desk, they didn't have answers when we had a question, and didn't make any effort to find someone would could help us. Overall they did a serviceable job, but it felt more like a for profit place than a caring place.

We are fairly happy with it. There have been a few little bumps along the way, because it's a new facility. I am fairly pleased with the staff. The food is good, the communication has been very good. There have been quite a few improvements over the last month. Not having a memory center director was a hindrance, but they have remedied that. It's still a little early to determine how that is going to go.

The community is clean. The staff is friendly. It’s a comparable value to other communities, but it could be better. We’re satisfied with the care services that the community offers.

My loved one was here temporarily after we moved her to this state while we looked around at different options. It was a nice enough place, and they were caring and attentive, however I felt like they relied slightly too much on medication. She always seemed sedated while she was here.

I visited here when I was looking for an assisted living place for my grandmother and I liked them. Their prices were pretty reasonable but the building was kind of outdated and the tub was not something that my grandmother would be able to get in and out of. The staff was great though. My other grand mother had lived there a few years back and we liked it then but some of the features were a little outdated now.

I think the facility has a lot of good points about it and is probably good for a lot of people. My dad's memory and his Alzheimer's were worse than we thought so it turned out to not be a good fit for him. They assured me that they were going to have someone shadowing him for the first two weeks and they didn't, he was left alone a lot. Then they wanted to put him in the memory care which is so much more money. They refunded our deposit so in all reality, they did fine. It just was not a good fit. They have beautiful grounds. It's really very pretty but I think it's more for total independent living.

They hire unqualified help that don't care and not enough hires at that. The ones that do care end up with all the work. My mother was in memory care. With the money being charged for that, It's time the marketplace upgrades that type of care all the way around. They had an almost complete turnover of staff while my mother was there 5 months.

The staff was great when we got there. Then they hired a new executive manager and she got rid of so many staff members that were great. For budget cuts whatever. The food was better with the first cook when we got there. So many things changed that's why we left .

The room size is satisfactory, I had a one bedroom. The staff was friendly. Personally, I liked [community removed] better, but I would recommend the Forum

Communication was difficult between different departments. Memory care was different than the assisted living as far as participating in extra activities.

Though it's not perfect, it's by far the best place I've seen. The residents and staff are wonderful and it's a rich, caring environment.

In the [time frame removed] that my mother has been a resident there was a permanent director for only 2 months. An interim director in place for 10 months. Felt much like a rudderless ship ..still no permanent director. Lots of staff turnover in one year and many residents have moved away because of unhappiness with many aspects of the community. Food is very institutional with too many carbohydrates. As my mother's POA the requests I've made for her food are not consistently followed. Medical staff is not aware of local resources for mobile lab work and not able to direct out of states toward local medical resources. The orientation did not cover much of the rules and procedures of the community. It was up to me to "discover" much about the workings of the community.

Willow Court. Overall. 3. She was in assisted living. They had a number system. Higher number more care and greater cost. Never could tell what she was getting for the money. For profit company and they charged for everything. 2. Cleanliness. 3. Cleaned her room once a week. Not enough. We would clean at least once a week ourselves. Overall. Place was pretty clean. 3. Friendliness. 4. Quality of care. 3. 5. Administrative staff. 3. Mostly ok. Depended on who you dealt with. 6. Food. 5. Really good over all. 7. Activities. NA. My Aunt was not interested. 8. Value. Initial value was good. But they charged for everything. Laundry. Meals for family very high. She needed more care so the price became much higher.

Residents are very friendly as are the majority of the staff. They are often out of menu items. The dining room is often overcrowded. Pets( both dogs and cats) are also very welcome by both staff and residents.

Communication has been difficult, at times. And staff has failed to execute on most of the things they initially said they would help with. My impression is that the staff is undertrained and lacks skillsets I would expect for the price. That being said I don't really have anything to compare it to, so I may be imagining a level of service and skill that does not exist in this marketplace.

Facility was kept clean and rooms were maintained. Need more supervision outside of main hours.