Stellar Senior Living

Where do I even begin? I’ve been trying to get in touch with the Regional Manager, but I can’t get a call back. So, I will post here in hopes that someone can call me. My dad has only been there a little over a month, and I have seen more bruises (attached photos) on him during this short time than I have seen on him his entire life. [Name Removed], the LVN in charge and only point of contact, will lie to cover up. [Name Removed], the director, will never call back. We’ve asked for them to investigate how these bruises happen, then we are told, “sorry, it’s internal and we can’t let you know.” My dad had a bad fall in his room and was found in urine and throw-up. How does this happen?! Had to be transported to the hospital with a 2 night stay. There is so much wrong with this facility, it would take me days to write about it. Please, please, please do not take your loved one here!

My grandma lived here for 4 years and when they changed names and administration a year ago, it all went down hill. [Name removed] is arrogant and unwilling to admit shortcomings. The facility is beautiful but the staff turnover is incredible! they are not able to keep a nurse on staff and the neglect of my 98 yr old grandma has gotten so so bad that we had no other choice to move her. I have reached out to corporate over and over. I have left reviews and their response is a generic asking for me to reach out and I have SEVERAL times with no response. If you are looking for a move independent 55+ community then this place would be ok. If you need an assisted living place then go somewhere else.

This is not a good place to take your beloved elderly family member. The level of service is extremely poor/inconsistent and the food is mediocre at best. They have Comcast cable TV, but are not set up to allow the resident to purchase an HD box (for HD reception)......seriously?!?! The WiFi is S-L-O-W........ They make all kinds of promises, but fail to fulfill them. They supposedly have 3 level of support (depending on needs), but cannot define them.......

Some residents urinate, defecate, spit in the independent living areas. Cars in parking areas vandalized weekly, food sub standard.

Do not put your loved one in Jamestown in Provo. We had my mother there for less that a month and it was a terrible experience. They don't have the staff to do what they will say they will do. They were extremely rude to my mother and DID NOT inform visitors when most of their residents were in quarantine with covid. Memory care is dirty and the have the residents wear dingy towel like bibs. Our mothers sheets were not changed, her laundry was not done, they said they didn't have the staff to help her shower. The directors are too ill with illnesses of their own to Train or help with any issues (this information came from the director of memory care-[name removed].) Now that we have her moved to another care center, we see how terrible Jamestown Memory Care really is. DO NOT put a loved one there. We wish we could have seen the truth about this place before putting our mother there. I feel badly for the residents that are still there. So sad.

Please don’t put your love here is horrible ,[Name removed] she so rude and mean

Our family had an in person tour and we were not very impressed at all, there was just a lot of residents wandering around and no staff to really redirect them anywhere. It was during covid and it seemed like they had no limitations on visitors - people coming and going without getting their temperature checked or signing in/out. We just did not get that warm feeling.

WHEN I ASKED SPECIFIC QUESTIONS ABOUT ASSISTENCE WITH DIFFERENT THINGS AND THE COST.... I WAS GIVEN CONTRADICTING 'INFORMATIONN FROM DIFFERENT EMPLOYEES. WHEN I COMPLAIND ABOUT THE LACK OF CONTINUETY, I WAS TOLD, "IM SORRY BUT WE CAN,T ACCEPT YOU.... YOU'LL HAVE TO LOOK ELSWHERE."

It is my grandmother who is currently living in the independent living section. She has been here over a year and I am seeing no improvement in regards to there response to requests made by my mom. They will wait days and even weeks to fulfill requests such as cleaning spots off the floor or replacing fallen blinds from the window. The most recent incident is that my grandmother vomited and had diarrhea all over her bathroom floor. We were promised by lady at the front desk in the morning to have it cleaned by the time we got back from the hospital. We came back tonight and it is still the way it was when the paramedics were here this morning.

I toured Broadway proper a while back looking for a place for my mother. I scheduled an assessment for my mother to have her placed on extra services to ensure her safety and to move forward with the move in. During the assessment, the Director of health services seemed rude and irritable the entire time like she didn’t want to be there dealing with us. At the end of the assessment she informed us that she wanted to take over my mothers medications. When I explained to her that I handle my mothers medications for her she got defensive and started to make it sound like we had to give them the medications and we didn’t have a choice. This upset me greatly as I looked into my mothers rights and this is against it. I did not appreciate the plain rudeness this lady showed when we were not agreeable. Even though she is elderly she and I are still allowed to make decisions on her care without being reprimanded. Needless to say she did not move in to this facility.

Unfortunately, I regretted my decision by the second week after moving in. The bug and insect infestation is reason enough to stay away. Pay close attention to cleanliness during your tour and walk or drive through the gated parking area. Stop by to talk or visit residents strolling or sitting in front outside areas if you want to know what living here is like. Good luck with your search!

Terrible experience. Person gunning the tour was rude and staff were not engaging with the residents. Unit I was shown was extremely small and quite expensive

This place is not as presented at all. The communication is horrible and it starts with the marketing person [name removed] who sold us a bill of goods. She needs to be re-educated on what to say and to tell the truth. I would never recommend this place to anyone. The assisted living is more like a nursing home. Activities are okay but not the best and the staff are friendly enough but lack compassion and empathy for people who are elderly and don't need to be yelled at because it is assumed they are deaf. I could go on and on but be sure to ask lots of questions and it possible talk with the residents randomly not pre arranged from management.

Management changes annually. Ducks are a problem leaving droppings everywhere, including the pool. They still have not fixed that problem. Food is sub par. Very high prices for what you get. Residents being treated like children, being sent to the "principal" if they complain. DO NOT COME HERE.

My wife was here and they never checked on her. They are very understaffed here. Everything started out good here then just went downhill. They would charge me things I never used. I had a lot of issues with the rehabilitation that they contracted. The only good thing here is it was a little bit less expensive, and they had a Dr or a nurse come 1x a week. I would not recommend this community. When I was moving her out the door was open a good 45 min with a buzzer going and nobody even came to see if it was a resident

My loved one was only here for three days. When they initially evaluated him, they assured me that they would be able to care for him. However, it became clear very quickly, that that was a lie. My loved one needs assistance getting out of bed, and he isn't very heavy. Still, the staff at The Groves were not equipped to help him. Instead, they told him to just stay in bed. They did not help him up, they did not change him, and they did not move him. I was able to take him out of The Groves, but when all was said and done, my loved one had pressure sores, cuts, and little dignity. I absolutely cannot recommend this community to others after the experience we had.

The worst care I have ever experienced in my life! If you care about your loved one who actually needs ANY medical care.... I urge you to look outside the tour, on the non wealthy side. Awful care. Yes it looks nice. But, if you truly want professional care... You can barely get help when your loved one truly needs it!

We were not happy with the care with this community. The price went up after we moved in and signed a contract. They withheld his medication due to incorrect or orders, his medication was missed. The medication management was terrible. They were not assisting him in personal needs. The caregivers were not attentive. The management was terrible.

Beware of this place trust me staff never comes to your room when you call ...they change eds like I change my clothes .....every one is nice but one ....[Removed] memory care don't go to that side she is rude says she will help you lies ......just to get you in there plus all the hidden fees you don't see until mom moves in then they hit you with the actual price .........every year they go up 6 to 8 percent on your rent ........it's nothing but a bad place .........

We have been very disappointed with the level of care in the memory care unit at The Oaks. A few of the aides are friendly but the rest are not. There isn't much interaction between the caregivers and residents. The food isn't as good as on the assisted living side. Personal items are continually being lost. It is not the warm and friendly environment we were hoping it would be.