Stellar Senior Living

WHEN I ASKED SPECIFIC QUESTIONS ABOUT ASSISTENCE WITH DIFFERENT THINGS AND THE COST.... I WAS GIVEN CONTRADICTING 'INFORMATIONN FROM DIFFERENT EMPLOYEES. WHEN I COMPLAIND ABOUT THE LACK OF CONTINUETY, I WAS TOLD, "IM SORRY BUT WE CAN,T ACCEPT YOU.... YOU'LL HAVE TO LOOK ELSWHERE."

It is my grandmother who is currently living in the independent living section. She has been here over a year and I am seeing no improvement in regards to there response to requests made by my mom. They will wait days and even weeks to fulfill requests such as cleaning spots off the floor or replacing fallen blinds from the window. The most recent incident is that my grandmother vomited and had diarrhea all over her bathroom floor. We were promised by lady at the front desk in the morning to have it cleaned by the time we got back from the hospital. We came back tonight and it is still the way it was when the paramedics were here this morning.

I toured Broadway proper a while back looking for a place for my mother. I scheduled an assessment for my mother to have her placed on extra services to ensure her safety and to move forward with the move in. During the assessment, the Director of health services seemed rude and irritable the entire time like she didn’t want to be there dealing with us. At the end of the assessment she informed us that she wanted to take over my mothers medications. When I explained to her that I handle my mothers medications for her she got defensive and started to make it sound like we had to give them the medications and we didn’t have a choice. This upset me greatly as I looked into my mothers rights and this is against it. I did not appreciate the plain rudeness this lady showed when we were not agreeable. Even though she is elderly she and I are still allowed to make decisions on her care without being reprimanded. Needless to say she did not move in to this facility.

Unfortunately, I regretted my decision by the second week after moving in. The bug and insect infestation is reason enough to stay away. Pay close attention to cleanliness during your tour and walk or drive through the gated parking area. Stop by to talk or visit residents strolling or sitting in front outside areas if you want to know what living here is like. Good luck with your search!

Terrible experience. Person gunning the tour was rude and staff were not engaging with the residents. Unit I was shown was extremely small and quite expensive

This place is not as presented at all. The communication is horrible and it starts with the marketing person [name removed] who sold us a bill of goods. She needs to be re-educated on what to say and to tell the truth. I would never recommend this place to anyone. The assisted living is more like a nursing home. Activities are okay but not the best and the staff are friendly enough but lack compassion and empathy for people who are elderly and don't need to be yelled at because it is assumed they are deaf. I could go on and on but be sure to ask lots of questions and it possible talk with the residents randomly not pre arranged from management.

Management changes annually. Ducks are a problem leaving droppings everywhere, including the pool. They still have not fixed that problem. Food is sub par. Very high prices for what you get. Residents being treated like children, being sent to the "principal" if they complain. DO NOT COME HERE.

My wife was here and they never checked on her. They are very understaffed here. Everything started out good here then just went downhill. They would charge me things I never used. I had a lot of issues with the rehabilitation that they contracted. The only good thing here is it was a little bit less expensive, and they had a Dr or a nurse come 1x a week. I would not recommend this community. When I was moving her out the door was open a good 45 min with a buzzer going and nobody even came to see if it was a resident

My loved one was only here for three days. When they initially evaluated him, they assured me that they would be able to care for him. However, it became clear very quickly, that that was a lie. My loved one needs assistance getting out of bed, and he isn't very heavy. Still, the staff at The Groves were not equipped to help him. Instead, they told him to just stay in bed. They did not help him up, they did not change him, and they did not move him. I was able to take him out of The Groves, but when all was said and done, my loved one had pressure sores, cuts, and little dignity. I absolutely cannot recommend this community to others after the experience we had.

The worst care I have ever experienced in my life! If you care about your loved one who actually needs ANY medical care.... I urge you to look outside the tour, on the non wealthy side. Awful care. Yes it looks nice. But, if you truly want professional care... You can barely get help when your loved one truly needs it!

We were not happy with the care with this community. The price went up after we moved in and signed a contract. They withheld his medication due to incorrect or orders, his medication was missed. The medication management was terrible. They were not assisting him in personal needs. The caregivers were not attentive. The management was terrible.

Beware of this place trust me staff never comes to your room when you call ...they change eds like I change my clothes .....every one is nice but one ....[Removed] memory care don't go to that side she is rude says she will help you lies ......just to get you in there plus all the hidden fees you don't see until mom moves in then they hit you with the actual price .........every year they go up 6 to 8 percent on your rent ........it's nothing but a bad place .........

We have been very disappointed with the level of care in the memory care unit at The Oaks. A few of the aides are friendly but the rest are not. There isn't much interaction between the caregivers and residents. The food isn't as good as on the assisted living side. Personal items are continually being lost. It is not the warm and friendly environment we were hoping it would be.

Bed bugs, stolen debit card, much weight loss and a broken hip is what my loved one dealt with after spending 6.5 months at Olive Grove - beware this facility is not a very smart choice!

Having had spent a lot of time with my parent at this facility in their memory care while locating a better facility for her, I saw a lot of neglect. Residents are not looked after, cared for or treated with the kind of respect they inform you they will. The small staff they have are clearly not trained to handle the special nature of an Alzheimer/Dementia patient. Don't believe the sales tactics they use ... they are NOT an all level care facility for Alzheimer's. Barely a level 1 facility. There are better facilities that you can trust and have comfort that your loved one is being taken care of properly ... Atria is NOT IT!

I had not lived at Parklane long before I realized that they were more interested in getting people into the facility than in actually meeting the needs of residents. This was not the active senior community I had anticipated. Several residents seldom, or never, left their rooms. Others had aides from a few hours per day to 24/7. Many meals were under par, and walkers were everywhere! I am too old to move again, but with steep annual price increases and the lack of concern for residents, I feel this was a bait and switch operation. I do not recommend this facility to others.

They raised rates 7.5% this year without warning, discussion, or with any justification provided. This is equivalent of a doubling of rates in 8 years. Food is sometimes good, but often marginal. The quality of some of the "ingredients" is not good. After a big showing of care to get residents enrolled, the care factor disappears. The bookkeeping procedures are dismal, prone to error, and out of the last century. Maintenance is slow and many needed repairs go unaddressed for months. The atrium and entry are very attractive; beyond that the halls are drab and dark. Reaching any meaningful level of management to discuss issues is impossible. I would not recommend Parklane to others.

The assessment process wasn't very thorough. Shortly after moving in they asked us to move, because they were not able to take care of my loved one. The nurse there was very rude. We did not have a good experience here at all. I would not recommend them.

3/13/15 I left Heritage Palmeras on Dec 1, 2014 with a credit balance on my account of $383. I have contacted them several times re a refund and so far have not received it. I find this to be poor service.

If you are looking for a lot of bells and whistles, you will get them at this facility. However, the quality of care is less than satisfactory. I highly recommend a Dropcam (nanny cam) being placed in the room if your loved one does not have the mental capacity to tell you what happens while you are away.