Stellar Senior Living

Food is awful, maintenance takes weeks. Their answer for everything is “we can’t. We are under new management." That’s the full story.

My husband was a resident in memory care. He had Alzheimer's and he had behaviors which is why we needed to place him there. Unfortunately they don't seem to be able to handle dementia patients with behaviors, they seemed panicked and told us we had to put him on antipsychotic medicine for him to stay there.One of the reasons we chose the place was because they had a huge calendar of activities but turns out they didn't really do any activities. Residents were put in the living room and watch movie after movie day after day. I was there every day for many hours. I was constantly promised they were going to get an activities director , that never happened. My husband fell and broke his hip and after his surgery and return to Orchard Park he fell constantly. Many times I would come and he would be sitting in urine completely soaked. Totally unacceptable. The caregivers were great but there weren't enough. Night shift did not check on him every two hours.

This is by far the worst place I could of ever imagined for my mother. Towards the last few months of her life I wasn't even able to contact her due to the phones being down and or no staff answering the phones. The communication between myself and other family members was inconsistent between each shift. My mother was assaulted by another resident which caused her to fall breaking a hip which ultimately lead to her death not even 2 weeks later. I'm saddened that my mother's last contact was one in which caused her death. The nursing staff did not follow up with me or inform me of findings. I would not wish this upon anyone to go through. The nursing home failed to keep my mother safe on multiple times. My mother was on hospice which should of ment that she was being cared for one on one 24 hours 7 days a week. Sickened by this riddled with guilt that I didn't move her prior to this knowing the way they treat the patients.

Since 2021 and the Covid pandemic, this facility has be sold TWICE and purchased by large corporations. The quality of living and care has decreased with each sale and the introduction of a new administration. The employees work very hard to provide the quality of life these residents deserve, but turnover is high and the facility is chronically understaffed which leaves residents underserved and at-risk. Those who live in Memory Care, unable to communicate their needs effectively, experience neglect when there are too few (and too many NEW) caregivers to meet their needs. This vulnerable population needs a full staff of caregivers at all times including someone to engage them with activities.

Only had my parents there 6 weeks as their apartment was broken into and had valuables stolen...horrible experience...completely unsafe for the helpless elderly and will never recommend this place due to location...sad but true. The staff are great...the location of the facility is totally unsafe for the elderly

My loved one was previously a resident at Orchard Park at Victory Lakes and the overall experience was terrible. Based on the experience, I would not recommend this facility to others.

Our loved one was at Broadway Proper (Stellar Living) for 5 years and at first it was good. As time went by he started to have falls, was not participating in any activities, not doing laundry, wearing dirty clothes, not showering for over a month, unable to take his medications, dementia getting worse and he needed more supervision/memory care. He was told that they were helping him to stay independent and make his own decisions so when moving was mentioned he was adamant that he would not move until they told him he had to. We asked [name removed], Director Of Operations at Stellar Living in Utah, to request they tell him he needed to move but they refused and just kept charging more each month to provide more services. There were services they could not provide such as monitoring his water intake as his kidney function was declining. When he started to cause problems, they asked him to move. We regret the time he just sat in his room and could have had a better quality of life.

What you read about is not what you get in memory care here . No activities , laundry lost and occasionally not done . Management is not receptive to family concerns. Once a loved one is in a facility it is hard to move them.

This retirement home is beautiful and the aides and front desk staff are so warm and kind they go above and beyond to care for the residents despite the head nurse’s unprofessional behavior towards staff in mixed company. Unfortunately they are infested with bed bugs! The nurse Sarah doesn’t want staff to know because she doesn’t “want to alarm the residents “ Don’t let the looks fool you!

Housekeeping is terrible. They lost all my mothers good linens and now she has crap that looks like it came from goodwill. Her clothes go missing all the time too. The staff in memory care act annoyed when residents need extra care and attention. I can't wait to get her moved!

My loved was able to physically walk, unassisted into Jamestown memory care. After 20 days in Jamestown they could not walk, had 18 documented falls, and was medically confined to a wheel chair. After transferring to a new facility there are walking again after 10 days, and has had zero falls. Needless to say I was not happy with the care provided and would not recommend this facility to anyone,.

I was not impressed by the tour provided by the Food Manager. It was quick and it felt like we were in their way.

To make improvements to the community they really just need to clean house - some of the staff members are incredible and others are just awful. The current administrator [name removed] is fantastic. The activities are pretty lame and if they do have activities that day they are usually cancelled. They need to hire new kitchen staff and work on providing meals that cater to those with certain dietary restrictions like diabetes. The meal choices are just not good and the kitchen and is extremely dirty and the refrigerator is not kept cold enough.

Where do I even begin? I’ve been trying to get in touch with the Regional Manager, but I can’t get a call back. So, I will post here in hopes that someone can call me. My dad has only been there a little over a month, and I have seen more bruises (attached photos) on him during this short time than I have seen on him his entire life. [Name Removed], the LVN in charge and only point of contact, will lie to cover up. [Name Removed], the director, will never call back. We’ve asked for them to investigate how these bruises happen, then we are told, “sorry, it’s internal and we can’t let you know.” My dad had a bad fall in his room and was found in urine and throw-up. How does this happen?! Had to be transported to the hospital with a 2 night stay. There is so much wrong with this facility, it would take me days to write about it. Please, please, please do not take your loved one here!

My grandma lived here for 4 years and when they changed names and administration a year ago, it all went down hill. [Name removed] is arrogant and unwilling to admit shortcomings. The facility is beautiful but the staff turnover is incredible! they are not able to keep a nurse on staff and the neglect of my 98 yr old grandma has gotten so so bad that we had no other choice to move her. I have reached out to corporate over and over. I have left reviews and their response is a generic asking for me to reach out and I have SEVERAL times with no response. If you are looking for a move independent 55+ community then this place would be ok. If you need an assisted living place then go somewhere else.

This is not a good place to take your beloved elderly family member. The level of service is extremely poor/inconsistent and the food is mediocre at best. They have Comcast cable TV, but are not set up to allow the resident to purchase an HD box (for HD reception)......seriously?!?! The WiFi is S-L-O-W........ They make all kinds of promises, but fail to fulfill them. They supposedly have 3 level of support (depending on needs), but cannot define them.......

Some residents urinate, defecate, spit in the independent living areas. Cars in parking areas vandalized weekly, food sub standard.

Do not put your loved one in Jamestown in Provo. We had my mother there for less that a month and it was a terrible experience. They don't have the staff to do what they will say they will do. They were extremely rude to my mother and DID NOT inform visitors when most of their residents were in quarantine with covid. Memory care is dirty and the have the residents wear dingy towel like bibs. Our mothers sheets were not changed, her laundry was not done, they said they didn't have the staff to help her shower. The directors are too ill with illnesses of their own to Train or help with any issues (this information came from the director of memory care-[name removed].) Now that we have her moved to another care center, we see how terrible Jamestown Memory Care really is. DO NOT put a loved one there. We wish we could have seen the truth about this place before putting our mother there. I feel badly for the residents that are still there. So sad.

Please don’t put your love here is horrible ,[Name removed] she so rude and mean

Our family had an in person tour and we were not very impressed at all, there was just a lot of residents wandering around and no staff to really redirect them anywhere. It was during covid and it seemed like they had no limitations on visitors - people coming and going without getting their temperature checked or signing in/out. We just did not get that warm feeling.