Stellar Senior Living

What we like the most about the community is that they are accommodating, however they need better food! Yes, we would recommend Helena Point Senior Living to other families based on the experience so far.

What we like the most about the community are the activities, administration, and the food. Yes, I would recommend Thunderbird Senior Living to other families based on the experience so far.

The cleanliness is based on independent living (5 for the assisted living per view of a family member). The families liked most of this community is The concern for my brother. Maintenance and new director[name removed]. Improvements: better food company. My family member said that at first the food was great but now it is barely edible. Quickly helped family member with placement for independent living at a reasonable price. Thank you maintenance guys, the front desk [name removed]. and Director [name removed].

My father was only there for 102 days. The only issue I have with Thunderbird Senior Living is they charge a $3500 one time fee. Since I knew my dad was going downhill quickly, I asked if this fee was negotiable. They replied "of course." After my father passed, I had to fight to get any of this $3500 one time fee back. They eventually refunded $1500. I thought this was outrageous for the short time that he was there. Hospice was in charge from 2/14-4/2, which is 47 days of the 102 days my dad lived there. My family and I were visiting my father every day. I think my dad got good care because they never knew when someone was coming. They did know we were coming every day. Towards the end of my dad's life, I would have to request the caregivers to change my dad's pad. They seem to be neglecting that care at the end of his life.

The staff is great! They all know my dad and are very kind to him. His room and other areas are clean. They always have some kind of activity going on. My biggest complaint would be the food. Not the best quality is selection.

Building is older. Cost is affordable, residents were in the lobby enjoying time together. Center felt friendly and residents were interactive. Looked like a variety of activities that my mom would enjoy.

Because of weather causing travel problems we had a video tour. The facility looked very nice and the tour guide gave us lots of information and was able to answer our questions. We anticipate having an opportunity to view the facility in person.

The experience with the caregivers was a 5! Everyone within the facility was wonderful to work with!

Courtyard at Jamestown is amazing. I call it a 4 Star Cruise on land! There are activities all day long from 9 am to 9 pm. There are so many quality entertainment groups who volunteer to perform that they turn many great groups away. There are field trip excursions by bus 3 times a week MWF. Every Thursday is a trip to the Payson Temple. Church services on site. May choose doctors who visit on site. Staff members are very kind.

They had more availability on room types. The grounds are very well maintained and provide a very soothing environment. The staff is very helpful, but they need to be more consistent with their information. The continental breakfast in the studio wing is very minimal and limited in their breakfast selection.

Most of the employees and residents here are wonderful. I moved in a year ago and hsve been very happy. The activities and the gals who run them are terrific. Food is good and [name removed] food demos are great. I have only one complaint and it isn't particularly at the “crew” in general but is regarding disallowing some volunteers, don't know who made decision but……

We are very impressed with the size of her room and mom is very comfortable there. The activity director left a couple weeks ago and they promoted someone to fill that position, but the activities are mostly watching movies. Mom was used to doing more games ( mental and physical) and crafts at [community removed] which she is missing a lot.

We chose The Springs of Scottsdale because of the proximity to family & friends in Scottsdale area & value proposition. Messages left for management via whomever answer the phone are not often returned. 2nd calls and emails often not returned.

Staff were all very attentive and very nice. Her apartment was the perfect size for her needs. Food/dining was good. I would give the food a rating of 3.5 She wasn't there long enough to really join into any of the activities. Housekeeping was good, however I don’t believe that they ever changed her sheets, even though her plan included laundering bed linens. She ended up washing them herself.

Staff is friendly and attentive to resident's needs. They know resident's names and have positive interaction with all who are there. Activities are varied and consistent. They offer a fitness class almost every day, along with games (physical and mental). They also provide field trips and shopping/dining out excursions. Food/dining is very good and nutritious with some pretty good size portions. The menu includes a Special and then other standard options. Apartments come in a couple of configurations-studio, one bed, and two bedrooms. My sister is in a one bedroom (queen bed, chest, lampstand, large closet) unit with bath (low threshold tub/shower) and small kitchen (electric stove, fridge, sink w/disposal), and living room (small sofa, chair, TV stand and small dining table/chairs). Including emergency call system. The facility itself is an older/ refurbished building fitted with elevators and stairs. Small pets are allowed and there is an outside garden area, too.

Our father has been at Lakewood Reserve for two months. He is doing well. The staff are all kind and supportive; he likes the food. He is safe and adjusting to his new home. My only negative critique is the lack of follow through on requests and commitments. We have had simple maintenance requests - like a running toilet- in for two months that haven’t been taken care of yet. We have requested it at least 5 times and it still is running with a slow fill. Other staff will promise to get back in 24 hours on something, and a week or more goes by and no reply. So it is an over promise and under deliver problem. I think it is simply a problem of too much to do with too few people. These are small problems and the most important to us is our father’s safety and well being, and Lakewood Reserve provides this for Dad.

Park Lane is close to all that downtown Salt Lake has to offer in a Hotel like environment with the added support of provided services like housekeeping and meals. Families can have price of mind when there loved one is living here.

I really like Best Creek but most of all, mom likes Bear Creek. She seems like a whole different person. She's well fed, happy, has people to talk to, meets new people daily and enjoys visiting ones she's shared a meal with before. She takes a pan and paper with her to renege who she meets new at each meal. Her meds are regulated and she doesn't just sit and watch the game channel all day. She hangs her clothes in the closet (She wasn't doing this at home). She's dressed in nice outfits everyday, doesn't talk about pain with every step either. I'm happy that's she is happy!!!

The staff is great - they are friendly too, as are the residents. I would recommend this community to others.

The apartments are very nice, the staff are friendly and helpful. The only issue is with service in the dining room. The quality and quantity of food is fine. The service however is terrible.