Stellar Senior Living

We had a miserable experience at Montebello. We have tried to call and talk to anyone interested in resolving our issue, but to no avail. No one including the Executive [name removed] returns phone calls!

I felt like the director was out of touch, even after meeting with him twice, and only cares about the money. The director is very arrogant, uncaring and rude. They allowed our loved one to fall 4 times, requiring them to be hospitalized.

Cleaning sporadic, issue with theft, call buttons not answered, paid for hourly checks not done phone calls/emails unanswered, fire door/security camera not functioning, resident bully not addressed. In my opinion the staff that interacted with my mother were caring and kind and most were doing their best despite the complete lack of support and recognition of leadership

My grandma lived here for 4 years and when they changed names and administration a year ago, it all went down hill. [Name removed] is arrogant and unwilling to admit shortcomings. The facility is beautiful but the staff turnover is incredible! they are not able to keep a nurse on staff and the neglect of my 98 yr old grandma has gotten so so bad that we had no other choice to move her. I have reached out to corporate over and over. I have left reviews and their response is a generic asking for me to reach out and I have SEVERAL times with no response. If you are looking for a move independent 55+ community then this place would be ok. If you need an assisted living place then go somewhere else.

Some residents urinate, defecate, spit in the independent living areas. Cars in parking areas vandalized weekly, food sub standard.

Do not put your loved one in Jamestown in Provo. We had my mother there for less that a month and it was a terrible experience. They don't have the staff to do what they will say they will do. They were extremely rude to my mother and DID NOT inform visitors when most of their residents were in quarantine with covid. Memory care is dirty and the have the residents wear dingy towel like bibs. Our mothers sheets were not changed, her laundry was not done, they said they didn't have the staff to help her shower. The directors are too ill with illnesses of their own to Train or help with any issues (this information came from the director of memory care-[name removed].) Now that we have her moved to another care center, we see how terrible Jamestown Memory Care really is. DO NOT put a loved one there. We wish we could have seen the truth about this place before putting our mother there. I feel badly for the residents that are still there. So sad.

Our family had an in person tour and we were not very impressed at all, there was just a lot of residents wandering around and no staff to really redirect them anywhere. It was during covid and it seemed like they had no limitations on visitors - people coming and going without getting their temperature checked or signing in/out. We just did not get that warm feeling.

WHEN I ASKED SPECIFIC QUESTIONS ABOUT ASSISTENCE WITH DIFFERENT THINGS AND THE COST.... I WAS GIVEN CONTRADICTING 'INFORMATIONN FROM DIFFERENT EMPLOYEES. WHEN I COMPLAIND ABOUT THE LACK OF CONTINUETY, I WAS TOLD, "IM SORRY BUT WE CAN,T ACCEPT YOU.... YOU'LL HAVE TO LOOK ELSWHERE."

It is my grandmother who is currently living in the independent living section. She has been here over a year and I am seeing no improvement in regards to there response to requests made by my mom. They will wait days and even weeks to fulfill requests such as cleaning spots off the floor or replacing fallen blinds from the window. The most recent incident is that my grandmother vomited and had diarrhea all over her bathroom floor. We were promised by lady at the front desk in the morning to have it cleaned by the time we got back from the hospital. We came back tonight and it is still the way it was when the paramedics were here this morning.

We really did not like what we saw on our tour at Pacifica San Martin. The residents seemed like they were all doped up. It felt more like in a nursing home rather than assisted living.

Nice building and nice furniture, but staff are rude and snobs. Very unfriendly employees. They will act nice when family is present, but beware of how they interact with their residents when they think no one's watching.

I toured Broadway proper a while back looking for a place for my mother. I scheduled an assessment for my mother to have her placed on extra services to ensure her safety and to move forward with the move in. During the assessment, the Director of health services seemed rude and irritable the entire time like she didn’t want to be there dealing with us. At the end of the assessment she informed us that she wanted to take over my mothers medications. When I explained to her that I handle my mothers medications for her she got defensive and started to make it sound like we had to give them the medications and we didn’t have a choice. This upset me greatly as I looked into my mothers rights and this is against it. I did not appreciate the plain rudeness this lady showed when we were not agreeable. Even though she is elderly she and I are still allowed to make decisions on her care without being reprimanded. Needless to say she did not move in to this facility.

Terrible experience. Person gunning the tour was rude and staff were not engaging with the residents. Unit I was shown was extremely small and quite expensive

This place is not as presented at all. The communication is horrible and it starts with the marketing person [name removed] who sold us a bill of goods. She needs to be re-educated on what to say and to tell the truth. I would never recommend this place to anyone. The assisted living is more like a nursing home. Activities are okay but not the best and the staff are friendly enough but lack compassion and empathy for people who are elderly and don't need to be yelled at because it is assumed they are deaf. I could go on and on but be sure to ask lots of questions and it possible talk with the residents randomly not pre arranged from management.

Management changes annually. Ducks are a problem leaving droppings everywhere, including the pool. They still have not fixed that problem. Food is sub par. Very high prices for what you get. Residents being treated like children, being sent to the "principal" if they complain. DO NOT COME HERE.

Absolutely no educated personnel or knowledge how to interact with Memory Care, dementia and Altzheimers patients! No respect or dignity extended to our elderly parents! It was heartbreaking. Constant medication errors, with dangerous potential outcomes. Please beware.

This place has gone extremely downhill with new ownership! They rolled out the red carpet to get us in there. Once my 92 yr old mother was in the care became totally apathetic! Multiple Medication errors and inconsistent accuracy with medications.potentially dangerous. The elderly is left sitting around with soiled diapers. This place cares more about projecting an outward opulent appearance rather than focusing on the great responsibility of caring for our parent that we intrusted to them. No empty or adequate education. We are having to move mom. Every time you relocate an Altzheimers patient the is some degree of decline for them. This is heartbreaking for us.

Our family entrusted our beautiful 92 yr old parent to this place. They roll out the red carpet initially. For the first month we thought we had chosen the very best place for our mom. That was not the case. Medication errors and inconsistent administering of medications is frequent!! The director gives nothing but excuses and talks in circles as he scribbles on his pad. He is not supportive to his staff and does not provide them with the tools and resources to deliver safe and adequate resident care. The focus here is on projecting an opulent outward appearance and not on delivering empathetic dignified care. A month into Clayton Oaks I had given it a glowing review, now 5 months later we are moving mom. Anytime you relocate an Altzheimers patient it results in some degree of decline. A heartbreaking consequence of keeping our mother healthy. ??

My loved one was only here for three days. When they initially evaluated him, they assured me that they would be able to care for him. However, it became clear very quickly, that that was a lie. My loved one needs assistance getting out of bed, and he isn't very heavy. Still, the staff at The Groves were not equipped to help him. Instead, they told him to just stay in bed. They did not help him up, they did not change him, and they did not move him. I was able to take him out of The Groves, but when all was said and done, my loved one had pressure sores, cuts, and little dignity. I absolutely cannot recommend this community to others after the experience we had.

The worst care I have ever experienced in my life! If you care about your loved one who actually needs ANY medical care.... I urge you to look outside the tour, on the non wealthy side. Awful care. Yes it looks nice. But, if you truly want professional care... You can barely get help when your loved one truly needs it!