Stellar Senior Living

I just moved my mother OUT of this facility. Moving her in was the worst experience. Brookdale is more concerned about corporate profits than they are about a quality living environment for their residents. They are extremely understaffed and the staff they do have is poorly trained and lazy. On more than one occasion my mother was left unattended while preforming bathing, which means they left her alone naked in the bathroom while in the middle of bathing for up to 30 minutes. The staff is slow in responding to call buttons. The average response time was 15 to 20 minutes. The Administration is unresponsive when concerns are addressed to them and there is no attempt to fix issues. The nursing staff is lazy and untrained. Do not move into this Assisted Living Facility.

I chose this place for my dad to get rehabilitated after he had a stroke and had been in the hospital for a couple weeks. In my naivette, I chose the place simply because it did not "look" like a nursing home. Instead of caring for my father, they had him so drugged out that I couldn't get a response from him for a long time. The lady who interviewed us was rude and because my dad had Alzheimer's, he was scared and kicked off the glasses of this particular woman. They kicked him out and would not let him back in, not that I would want to put him back there knowing what I know now. Don't let the looks fool you. The care is horrible and the owner appeared to not care when I spoke with him.

had my mother at Clayton Oaks for the past 6 months. It was a HUGE disappointment from the very first week. The call button system was not reliable so my mother had no way to get help on many occasions. My mother had to wait over an hour for help on a regular basis. The management staff did nothing to satisfy my many concerns about the facility. I called the management company to complain several times and was told to work with the staff at the facility. I have been taking care of my parents and in laws for the past 6 years at several different assisted living facilities in town. I have never encountered the problems like I had at Clayton Oaks. This review could go on and on with problems I saw first hand every day. I agree the facility is pretty but it does not have a system in place that is reliable. My continuous suggestions were ignored. I highly recommend you plan on being at the facility on a daily basis to be sure your loved one is being taken care of. I would not recommend this facility EVER!

I had my mother at Clayton Oaks for the past 6 months. It was a HUGE disappointment from the very first week. The call button system was not reliable so my mother had no way to get help on many occasions. My mother had to wait over an hour for help on a regular basis. The management staff did nothing to satisfy my many concerns about the facility. I called the management company to complain several times and was told to work with the staff at the facility. I have been taking care of my parents and in laws for the past 6 years at several different assisted living facilities in town. I have never encountered the problems like I had at Clayton Oaks. This review could go on and on with problems I saw first hand every day. I agree the facility is pretty but it does not have a system in place that is reliable. My continuous suggestions were ignored. I highly recommend you plan on being at the facility on a daily basis to be sure your loved one is being taken care of. I would not recommend this facility EVER!

I am so thankful that my family removed my grandma from The Oaks. Assistant Living and Memory Care are ran terrible. I know this is a business and it is has to make its money to operate but A Big No To The Oaks. Uncaring no activities in memory care. My observation is the staff that brought warmth are now gone.

Our dad lived there over a year. We thought it was the best place at the time, and being a new facility it was clean & nice, but that changed. Memory Care can’t get the urine smell out of the carpet. After a few months the really good caregivers started leaving. Understaffed, too many unqualified caregivers being lazy or on their cell phones, caregivers stealing from residents, caregivers leaving residents unattended in the bathroom, inattentive to residents’ needs, an unsafe atmosphere on their memory care side. Dad got too many UTI’s from poor incontinent care.....and the list goes on. Do not put your loved ones there.

This place boasts a great sales pitch but doesn’t follow through with any of it. Management is poor quality, techs are not certified and just come for paycheck, not caring individuals. Safety alert system is poor and response time is poor. Food is ok but needs to have better menu rotation. Housekeeping is poor quality. Employees are allowed to bring small children to work which causes a safety hazard to residents.

If you need a place for Nurse Rahabiitation for an older parent, I would run away from this place as fast as you can if you require more than twice a day random visits from a nurse or therapist this is not the place for you. There are a handful of very nice & caring nurses but... Not enough to make up for the lack of staffing. One the weekend it runs on a skeleton crew. In the room you have the option of a bed or a wheelchair (neither are comfortable). You better like one or the other because you'll spend most of your time in one of them because you can go the distance between meals without someone checking on you.

If my review can save but one family from experiencing what we have endured here, it will have been worth my time and effort. We entrusted this facility with our beautiful mother. It was the biggest mistake we ever made. The lack of regard and empathy for Altzheimer patients here is appalling. There are multiple Medication errors on a daily basis. Our loved ones are left to sit in soiled clothing. This is not what our aging parents deserve. Please beware and do your research.

Clayton Oaks has no knowledge of how to deliver care to Altzheimers patients. The patients were walking around confused and seeking help . Many were visibly soiled and the caregivers could not be concerned. It was incredibly loud in this facility which seemed to agitate many. The clock on the wall was broken and they had the day and date listed wrong on the day calendar. One resident remarked about it saying “ as if we aren’t already confused enough.” Not a good fit for our beautiful mother.

This place has really gone DOWNHILL! It is under new ownership and No positive changes have been incorporated. Medication errors run rampant and the elderly sit unassisted in soiled diapers. The director does not provide the staff with the tools and resources to deliver adequate safe patient care. The focus is on creating an opulent facade and not on the preservation of the dignity of our loved ones that we entrust to them. Heartbreaking.

Big Mistake! We selected this community after coming to the painful realization that we could no longer keep our 91 year old mom at home any more. They will promise you the moon to get you in there. We didn’t need the moon, just a safe, dignified facility where mom would not be afraid. The medication errors run rampant at Clayton Oaks. The medication distribution itself is sketchy at best. The residents are treated with no empathy or dignity. They are left to sit in soiled diapers. This facility has no knowledge of the proper care of Altzheimer and dementia patients. They are more conserned with projecting an opulent impression in the assisted living areas instead of focusing on safe regulated patient care. Luckily we descovered this after 5 months and are moving mom. Unfortunately anytime you relocate an Altzheimers patient there is some degree of decline. A consequence that our mom and family should not have to bear. Heartbreaking.

Don’t let the beautiful facade of the building fool you! For inside it’s walls you will find the rot of greed and the stench of apathetic management from the director’s office. Specifically, [name removed] management of the Med Techs and their extremely high turnover rate for these positions are a life and death issue that he will talk in circles about for hours while our family members suffer immensely. Instead of hiring experienced Med Techs, the person emptying the trash this week may very well be administering life saving medications to to your loved one next week. Of course these inexperienced housekeepers (”med techs”) are going to make serious mistakes that will affect the health your love one. ZERO STARS even though I had to give them one to be able to post this message! BE AWARE!

Do not take your loved ones to Skilled Nursing at The Forum of Tucson. They left my 92 year old father sit in a wheel chair in wet diapers for 5 weeks ... he slept in his clothes ... he did not get the wound care needed to get rid of bed sore nor the physical therapy needed after his fall/broken hip. All they care about is the money .... they actually charged him for a private room for 4 weeks of his stay when he was in a semi private room. Nurses kept telling us he wasn't getting better because of his diet when in fact they were preparing his food (and my father always eats everything he is served). Amazing enough after getting him out of there his wound was totally healed in less than 2 weeks and he is out of the wheelchair and using a walker.

It has been a couple of years but I hate this place for what they did to my husband. I don't know anything about the assisted living and I'm sure that it's a totally different ballgame. In fact, I've heard wonderful things about other Brookdale locations. But my husband was in Memory Care for 3 weeks until he lost 22 pounds (in those 3 weeks) and came down with pneumonia--after which I cared for him at home. He was fairly helpless and they did nothing for him--they didn't help him change his clothes, help him in the bathroom, and worst of all, they didn't help him eat. Their food was terrible and he wouldn't eat it even when I hired my own people to take care of him for part of the day. I think the problem was the upper management--the pay for the employees--and the fact that they refused to hire enough employees.

Administration is not helpful and they have violated my mother's Resident's Rights mutliple times. They will not provide her charts to me despite my written request following their handbook. I was told because the Director is sick despite the Garden House Director, regional nurse and VP were all included on the email. I am her POA. I hired a nursing consultant and provided written authorization for all records to be provided to her and the General Manager refused to provide my mom's charts and is refusing to give them to me. There were unauthorized medication changes and was a struggle to get them back per her doctors order. It took almost a month to get her care plan, despite my multiple requests. This is to be reviewed and signed within 14 days if changes.

Administration is not helpful and they have violated my mother's Resident's Rights mutliple times. They will not provide her charts to me despite my written request following their handbook. I was told because the Director is sick despite the Garden House Director, regional nurse and VP were all included on the email. I am her POA. I hired a nursing consultant and provided written authorization for all records to be provided to her and the General Manager refused to provide my mom's charts and is refusing to give them to me. There were unauthorized medication changes and was a struggle to get them back per her doctors order. It took almost a month to get her care plan, despite my multiple requests. This is to be reviewed and signed within 14 days if changes.

Do not put your loved one here. You will regret it! The care is substandard at best. There is a tremendous turnover in staff, utter incompetence and no communication. My father became more ill in his time here. Wouldn't recommend it to my worst enemy. Keep looking for a facility.

I was just in The Forum for 22 days and it was a nightmare. I would NOT recommend the skilled nursing for anyone. I had my knee replaced and a CNA [Removed] me over on my sore knee when she was taking care of the bed pan. I am planning on reporting this rehab center. I was also left on a dirty bed pan for 20 minutes before anyone responded at all. One of the nurses messed up my medication and it could have been a HUGE problem.

The staff is nice and gentle and kind as long as family members are present, but can be very unkind when alone with the resident. I would recommend you look elsewhere if your senior is unable to stand up for themselves. The staff is not above retaliating against the senior, if complaints are filed. The retaliation is verbal and hurtful, not physical.