Stellar Senior Living

Ask how much time is spent one on one to help memory care residents. Staff at the Groves don't seem to care about personal property,like clothes, whether they go missing or not. They are very nice to the residents.

They have really gone downhill in the last year! New administration, not enough caregivers and the food is not consistent. They do not have a chef, even though they say they do! Don't place anybody at La Sonora, recommend a different facility! I would say to the families, looking for assisted-living, to speak to the residents and see what they say about the place they are considering. I would also ask how long the nurse and director have been at the facility. There is so much turnover at La Sonora.

My parent is in memory Care here and the support is absolutely abysmal. Their is no real caregiving support, there is so much turnover and the staff they have does not seem qualified. There are no activities, they don't seem to know my parents name or anything about them. We try to call and no one ever answers or calls back. We pay over $[fee removed] a month and do not get even close to our money's worth. It's no wonder people are moving their parents out of the place on a regular basis. I wish we had this alternative, we would leave in a heartbeat.

This seemed like a great place for my stepmom when we first arrived, but we quickly learned it’s not the best place for someone unless they have minimal needs. My stepmom was on the 3rd floor. The elevator broke and wasn't fixed until a week later, so she couldn’t go down for food or activities until it was fixed. Broke a couple more times for a day at a time. The power went out from a storm and the back up generator did not work, so she temporarily ran out of oxygen. I received a call about noon on a Sunday that she wasn’t very responsive and wanted to know if they should call 911. I was shocked learning she had been this way since 8 am and just reacting . She ended up having to go to skilled nursing and we were notified a couple days before her release from the skilled nursing that Villa De San Antonio would not accept her back, as they felt she needed more care from a smaller facility. We were not told by Villa de San Antonio which was beyond disappointing.

I couldn't refer anyone to them. The staff that worked with my mom were nice enough, but they weren't trained well enough to handle situations that would come up. Med techs would continually run out of meds for my mom and not order a new supply. Doses would be skipped and we would not be notified. My mom was left sitting on the toilet many times for 30-45 minutes. Had several falls and waited long periods of time before getting help. She didn't get showered when she was supposed to, her apartment was not cleaned when it was scheduled. We had billing issues a lot, and the management team was less than capable at solving problems. They are not best of state, and the management company was not stellar.

The building is in one of the worst areas of Albuquerque. The homeless issue is horrible. I feel so unsafe when I visit my mom. The food has been a lot better recently but the amount of times I’ve heard staff complaining is ridiculous. For an independent living there are a lot of residents who do not seem independent either. Pretty disappointed with this community.

The residents for the most part are wonderful and kind. I made a number of friends while I was living there. Thunderbird has been under new management since Dec 2023, they are Stellar Living. They are making many changes (too numerous to count). I'm confident it will be a better run facility at some point. I'm glad for these changes for the sake of the residents, they deserved better than what was before Stellar took over. My biggest complaint was the food and food service. It was terrible so I moved to another place. Stellar, is however, completely updating the kitchen and they are installing AC. So Bravo for all they are doing!

In April of [removed] I moved my mother into South Gate Senior Living, (it was under Stellar Senior Living as its parent corporation) For almost 4 years they took excellent care of my mother and the facility won multiple awards for how well the clients were treated. This year apparently Stellar sold to Pinnacle and Pinnacle decided in all their wisdom to replace the top three directors and bring in their own people. This was very foolish on their part My mother recently passed away and the only communication that SGSL has done with me is to try and convince me to sign a new contract with them (this was before my mom passed). When I told them I wasn't going to sign and most likely would move my mom as they had done nothing to impress me and gain my trust at that point they did not respond at all. when my mother passed shortly after I received no communication from them. Not a condolence call, not a card, nothing. The new executive director is never there, and won't return calls.

This is a review on costs only because it is so difficult to actually get costs from any facility. Memory care for a private room will run $[removed] per month based on the information they provided to me. It ought to have all five star reviews for that amount of money. Not for your average resident.

My loved one was previously a resident at The Forum at Tucson. They are not really capable of taking care of a hospice patient. The staff were not knowledgeable enough to take care of my loved one's needs. They had to be told several times that she couldn't eat on her own. One of the male staff took her from her bed to give her a shower. My family member who was there told him we have [name removed] from Harmony that will give her a shower. He said he couldn't wait for her, against her request. She wanted to leave the room and tell someone, but he said she had to stay. The way he handled my loved one was totally humiliated and said she wanted to just die. I did not discuss this with anyone in charge because I was afraid they would take it out on her.

What they could improve overall is the cleanliness, laundry, and checking more often. I was very upset that no one called me to be with him at the end no matter what the time I have been thru this before and I know that they have an idea

Park Lane is a beautiful building. But it is old building. There are problems with the plumbing and leakage. My apartment has many issues and needs repairs. When I request maintenance, it seldom gets addressed or followed up on. I can't even get a simple thing like a defective light fixture repaired. They don't have a system where you can check and see if a work order is being taken care of. I never know where my place is in the queue. I constantly have to go to the manager to find out what's going on and he really doesn't know. The maintenance man is always out of sight. People at the front desk are clueless as to what to do to address these issues. I like the location and the people but I may have to move because I feel like I'm being ignored. Also the quality and quantity of food has gone way down. This is probably due to inflation.

At this moment we would not recommend this community to other families.

The communication with the administration is not the best - they really need to have better response times when the resident's needs assistance or the families call. Even the outside care workers can see the problems that are going on. The meals and dining service is good and as our loved one is still settling in they are starting to slowly enjoy the activities.

I used to love it here so much. This place got new management in the summer of 2021. Since then it has gone downhill. We have very little maintenance, and sometimes we don't even have hot water. But the worst thing is that when I report problems to the manager, the problem is seldom taken care of and the manager acts like he could not care less. The lawn beside my window is overgrown and looks like a weed patch. I was assured they would take care of it , but it was never taken care of. I was very happy here until the New Management took over. Many long time residents have moved out because they also have not been happy with the management. They have have refused to address our questions and problems. Food has gotten worse as well and we have lost a lot of staff. I would move but I don't really have any place to go at this time. Also management is not very accessible to residents here.

The facility looked very nice, but they were not prepared even though they knew that I was coming for my tour and had an appointment. Nothing was available.

I did not like this one at all. When you walked in it was very dark and depressing. I'm sure there are things about it I blocked because I did not like it when I walked in, and I knew my loved one wouldn't like it.

At that time, a lot of tours were virtual, including our tour at Lakewood Reserve. At the same time, another place we ended up choosing allowed in-person tours. Even through a virtual tour, I could see that Lakewod Reserve was an older facility and not as nice. The people leading the tour seemed like typical salespeople, nice, but the language they used made you keenly aware they’re trying to sell you something.

Not enough activities.

The only thing I like about living here is 2 excellent caregivers. The management team are useless. They don't return calls or give the correct prescriptions. Don't move here. You will regret it.