Stellar Senior Living

I toured The Springs, and thought that it was an ok community. I thought that the staff and management put on a good show for the public view during the tour, but once we got to where the residents were, I felt the area was sub par.

My friend is doing good in their Memory Care. We were really happy in the beginning but now it has changed. The meals had good variety and it tasted really good but now they have the same thing for all meals. Any bacon that is left over from breakfast is served for lunch and even dinner. I also see they don't really have much activities for the residents. The staff are not that friendly and sometimes it seems like they ignore them. My friend said when she asks for something they tell her "I don't want to hear about it" or they "don't care about it" We want to move them to a better community.

It is still an adjustment for me with my move to this community. There is room for improvement in many areas around the community. I was told that I was moving into a clean apartment, and it was not. There was a bug problem, and they weren't able to fix it for 3 weeks. They are slow to respond to concerns. The staff at first to very kind, but after a while they become cold towards you. It is still a work in progress for myself in this community.

It's been a very bumpy road so far, since my brother moved in. It is a new facility, so they have yet to work out the bugs. The facility is quite understaffed, which is concerning because my brother doesn't always get the care that he needs. Overall, the experience has been very mediocre.

We did have to move my mother out of this community, because it was not working out well. The room she had was too small, and the lack of response when she needed some help was a problem. It was not the right fit for her, and her needs unfortunately.

I would never put my parents in this community. The place was so small I don't understand how anyone could get their wheelchair in there. Also, the worse part was that their model apartment had [Removed] in the toilet. It was completely disgusting!

Atria is currently going through significant transition. Cleanliness has waned, staff are unresponsive, some staff are rude while others simply don't return calls or follow up, many residents are unhappy. Has been disappointing given the price and initial impressions. Only bright spot is the chef. Meals are generally very good. Hope things improve soon or we will move.

This community did not have a pleasant smell to it when I visited. It did not seem like a very happy and active community. This community was a locked down community and we were looking for a community that offered more freedom.

This community is struggling with managerial issues. They have lost a lot of hourly employees so it has caused some issues with response time, however the staff that are currently there are nice. They lost their chef so the food has declined recently. They try to continue to keep the community clean.

We presently live here. Be advised there are better places. The care staff is great, but management is not honest. They toot their Montesorri prograam for alzheimer's, but it is mostly TV. They are required by law to provide three activities a day. They consider giving a cookie to a resident an activity. I spend a lot of time in there with my wife. They have admitted to not providing the services required by law and contracted for. But their philosophy is that is our fault. I complained about the food and they told me it was my fault because I have a refined palate. They have offered to pay for my move. So far, they haven't offered enough. Before coming here, give it a good look. Ask about turnover. Have an attorney check the papers they want you to sign. Resist signing their DRA. This is a dispute resolution agreement that works in their favor. You will be grateful for that advice. Then check out the better places.This jplace is on the third director in three years and their 6th dining manager. Food is youth camp or school cafeteria quality. Lots of show for your dough, but go slow.

I had not lived at Parklane long before I realized that they were more interested in getting people into the facility than in actually meeting the needs of residents. This was not the active senior community I had anticipated. Several residents seldom, or never, left their rooms. Others had aides from a few hours per day to 24/7. Many meals were under par, and walkers were everywhere! I am too old to move again, but with steep annual price increases and the lack of concern for residents, I feel this was a bait and switch operation. I do not recommend this facility to others.

My mother initially enjoyed this facility. But in a few months she began to see a widening gulf between what we had been told when we moved her in, and some major exaggerations or false statements. Food was okay but not great. Many residents were candidates for Assisted Living. Some never or seldom left their rooms and there were walkers everywhere. Many residents used outside aides - some 24/7. It was not the active senior community we were looking for. After a series or rent increases, we moved her out!

Our experience with The Montebello was a poor one, and I wouldn't recommend them. We had issues with the staff being rude and disrespectful towards my loved one, and I have heard the same complaint from personal acquaintances, so I know it wasn't just us.

I think their assisted living site is quite good. Its just that the rooms are very small there and are not made for two people. I think their independent living site is not so good. If you need medication or care, they miss a lot. And that's the part that is just disappointing. I also think they need a full time RN.

Don’t use them. Don’t get caught up in the sales pitch – the product doesn’t live up to the pitch. It wasn’t even close to what I wanted for my loved one. We were only there for a short stay before we moved.

I selected this facility for my loved one because from all outward appearances it was very upscale and high quality. However in terms of the care my loved one has been receiving it has been a big disappointment. The staff seem very disorganized. I have been paying for my loved one to get assistance using the restroom, which hasn't been happening. They let her go for days without being bathed, or changing her soiled sheets, despite the fact that people have been signing off on the chart that says her room has been cleaned. The biggest issue we've had is that we stressed it was extremely important that she continue the physical therapy that she had been receiving at the facility we moved her from. I let them know I would pay for it myself until her insurance was set up here. She still has not started receiving the physical therapy. We've had issues with her being given improper medication that we already sent the replacement for, and with paperwork from her doctors being stuck in her file and ignored without ever being read. The food started out very good, but then they lost their chef and since then it has been very plain. They also no longer provide different options for residents on low sodium diets. It seems like every time I visit there has been some problem, sometimes something minor, sometimes something major, and it really doesn't inspire confidence or give me peace of mind knowing that my loved one is here.

Dark halls and just did not seem upbeat. Tour was disappointing.

Has potential; call first to see if pricing includes any assistance!

Appointment scheduled independently (before A Place for Mom). Going tomorrow.

What is written here is only the tip of the iceberg. I have since moved my husband to another facility. Four days after my husband moved in, the nurse in charge of memory care called me into her office and said that after my last visit, my husband was very agitated and upset (that I had left without saying goodby) and was kicking at the doors, looking for me and setting off the alarms. "She would appreciate it, if in the future, I would say goodby to him and not just leave". I told her that in the 32 years we've been married I've NEVER left without saying goodby, He is in memory care, do you think he might have forgotten saying goodby to me? Then, at the end of the month, she had a glowing review of his behavior. My husband was at the Oaks 6 months and that was the only written review I was able to get from her. I repeatedly asked for reports and she said she would have the activities director e-mail me weekly. I got 3 emails from her. The list of problems and neglect goes on and on. Showers were not on a regular basis. He would be in the same clothes 24 hours a day sometimes for a week. He slept in his shoes, socks and clothes and in a recliner. his feet were not even looked at until I had him take his shoes and socks off because his legs were swollen (another problem) and saw that his toe nails were not trimmed in 4 months. They eventually had a podiatrist come out to attend to his feet. I asked him how he trimmed his fingernails because they were short, he put his fingers up to his mouth and made a biting gesture. I guess if he had been more limber he could have done his toes the same way. If you decide to do business with them, get EVERYTHING in writing. Its a beautiful facility, the food is very good, some of the staff are truly caring and attentive. There is a new director, head nurse in memory care and change if other staff. It may happen that they are able to turn the many issues around but not in time for us.