Stellar Senior Living

It's been a very bumpy road so far, since my brother moved in. It is a new facility, so they have yet to work out the bugs. The facility is quite understaffed, which is concerning because my brother doesn't always get the care that he needs. Overall, the experience has been very mediocre.

I would never put my parents in this community. The place was so small I don't understand how anyone could get their wheelchair in there. Also, the worse part was that their model apartment had [Removed] in the toilet. It was completely disgusting!

Atria is currently going through significant transition. Cleanliness has waned, staff are unresponsive, some staff are rude while others simply don't return calls or follow up, many residents are unhappy. Has been disappointing given the price and initial impressions. Only bright spot is the chef. Meals are generally very good. Hope things improve soon or we will move.

This community did not have a pleasant smell to it when I visited. It did not seem like a very happy and active community. This community was a locked down community and we were looking for a community that offered more freedom.

I had not lived at Parklane long before I realized that they were more interested in getting people into the facility than in actually meeting the needs of residents. This was not the active senior community I had anticipated. Several residents seldom, or never, left their rooms. Others had aides from a few hours per day to 24/7. Many meals were under par, and walkers were everywhere! I am too old to move again, but with steep annual price increases and the lack of concern for residents, I feel this was a bait and switch operation. I do not recommend this facility to others.

My mother initially enjoyed this facility. But in a few months she began to see a widening gulf between what we had been told when we moved her in, and some major exaggerations or false statements. Food was okay but not great. Many residents were candidates for Assisted Living. Some never or seldom left their rooms and there were walkers everywhere. Many residents used outside aides - some 24/7. It was not the active senior community we were looking for. After a series or rent increases, we moved her out!

Our experience with The Montebello was a poor one, and I wouldn't recommend them. We had issues with the staff being rude and disrespectful towards my loved one, and I have heard the same complaint from personal acquaintances, so I know it wasn't just us.

I think their assisted living site is quite good. Its just that the rooms are very small there and are not made for two people. I think their independent living site is not so good. If you need medication or care, they miss a lot. And that's the part that is just disappointing. I also think they need a full time RN.

Don’t use them. Don’t get caught up in the sales pitch – the product doesn’t live up to the pitch. It wasn’t even close to what I wanted for my loved one. We were only there for a short stay before we moved.

Dark halls and just did not seem upbeat. Tour was disappointing.

Has potential; call first to see if pricing includes any assistance!

Appointment scheduled independently (before A Place for Mom). Going tomorrow.

What is written here is only the tip of the iceberg. I have since moved my husband to another facility. Four days after my husband moved in, the nurse in charge of memory care called me into her office and said that after my last visit, my husband was very agitated and upset (that I had left without saying goodby) and was kicking at the doors, looking for me and setting off the alarms. "She would appreciate it, if in the future, I would say goodby to him and not just leave". I told her that in the 32 years we've been married I've NEVER left without saying goodby, He is in memory care, do you think he might have forgotten saying goodby to me? Then, at the end of the month, she had a glowing review of his behavior. My husband was at the Oaks 6 months and that was the only written review I was able to get from her. I repeatedly asked for reports and she said she would have the activities director e-mail me weekly. I got 3 emails from her. The list of problems and neglect goes on and on. Showers were not on a regular basis. He would be in the same clothes 24 hours a day sometimes for a week. He slept in his shoes, socks and clothes and in a recliner. his feet were not even looked at until I had him take his shoes and socks off because his legs were swollen (another problem) and saw that his toe nails were not trimmed in 4 months. They eventually had a podiatrist come out to attend to his feet. I asked him how he trimmed his fingernails because they were short, he put his fingers up to his mouth and made a biting gesture. I guess if he had been more limber he could have done his toes the same way. If you decide to do business with them, get EVERYTHING in writing. Its a beautiful facility, the food is very good, some of the staff are truly caring and attentive. There is a new director, head nurse in memory care and change if other staff. It may happen that they are able to turn the many issues around but not in time for us.

i am supporting my 90 year old mother in her latter years. i pay $2500.00 a month for a small room and meals. its a very nice place but the food and food services are very poor. fresh fruit in season is not provided. same meals every night, chicken or pork. many residents are leaving due to this problem.

The place is beautiful but it's understaffed especially servers, med techs and caregivers. I heard a man slipped on a wet floor and was on the ground for four hours!! Caregivers didn't even noticed.

Let me start out with a few positive things about this facility. It is very beautiful outside. Inside is clean and smells wonderful. Resident rooms are nice sized for comfort and skilled staff members. By all outward appearances, things are quite nice until, " that one little mishap." My elderly mother with dementia was on a one month respite stay to determine if it would work out permanently. Mom tends to wander and all members of staff "knew" this. Well..... I received a phone call from the Phoenix police department informing me that my mother was in a mattress store, confused, and lost. I immediately called the Scottsdale Gardens, told them who I was and asked about my mother. I asked if they were "missing" anyone. Their response, "Well no." I informed them of the call from the police and they quickly realized the trouble that would soon ensue. I am appalled at the lack of accountability of this facility. Mom had a "wander guard" bracelet on, but obviously removed it , AGAIN. This facility is sorely lacking at keeping a better eye on residents who are a wander risk. Needless to say, I have removed her from this place and the facility made it very clear she was "unable to continue there and I would have to make other arrangements, because she needed a secure facility and they had a waiting list for their secure area. This facility doesn't have alarms on doors for alerting, even when residents remove their bracelets.

We had pretty decent experience with parents in assisted living for past 2 years but have had terrible experience with skilled nursing the past 9 days! They are very understaffed, very rude at checking in patient who is a high fall risk from a large brain blood clot from neuro ICU. They say they'll do laundry for a fee per month so we check that, they put up sign by closet stating facility will do laundry but the laundry just sits dirty in hamper for over a week! They are very unorganized, very understaffed and now we see why St Jos hospital does not have The Forum on it's recommended list of skilled nursing facilities. We are paying for the assisted living apt rent and they are getting paid by Medicare and AARP insurance for skilled while our father is here but the care and mostly communication and organization is terrible. We may have to transfer him! Disappointed with management- feel sorry for caregivers with no direction and too much work. All for profit.

It has really nice apartments, and the staff I met are absolutely wonderful. The residents were all pleasant. For those who have serious mobility issues, it can present a challenge. Halls are very long and quite narrow. Work-arounds are available. The ramp to the front door is steep and part does not have a handrail. It can be scary to Try to negotiate the lower part of the ramp. This is a very friendly and comfortable home for those who can walk fairly long hallways with no problem.

The business office was rude and does not communicate clearly or kindly. The receipts don't make sense. Still trying to understand where money was applied. Some people who work there lack customer service skills, basic ones. Other than that, nice place. However, don't be fooled about promises for a wait list preference. Most everyone is great, but those who are not make for a bad and expensive experience. Look past the hype

It was a horrible experience. The staff did not follow the direction of hospice. They did not give pain meds as directed by hospice and my wife suffered until she passed away. The lady in charge [name removed] called and cried as she apologized for their lack of adequate care for my wife. These people are terrible and should be investigated for their poor practices.