Stellar Senior Living

I had my own little kitchen area which I liked. I don't think I gave it a real chance. My room was on the third floor and they had big long hallways I just couldn't get around that easy. The apartment wasn't as nice as I would have liked. The people were not friendly here. It was really clicquey. It was dark everywhere and just not very happy feeling. I had storage here, which I did like.

It's a nice enough place if you are TOTALLY INDEPENDENT. Otherwise even if we had paid the extra [amount removed] she would not have received the care needed. They just don't have the staff & caregivers for that many residents. Sad

Beware not good first impressions are not true. The place is understaffed/ I would not recommend to others.

I would not recommend this place. The resident has been there for over two years and has experienced three rate increases during that time. It is a month-to-month lease, which creates concern about stability. The resident prefers not to raise issues, as the location is very convenient and allows for independence while remaining close to family. There has been a growing sense of added fees and extra charges. For example, there are discussions about adding governors to scooters at the owners’ expense, and a monthly property damage fee of $[removed] has been added on top of rent. Maintenance and responsiveness have been inconsistent. It took multiple calls before a simple air filter replacement for the air conditioning was addressed. Communication can be difficult, and follow-through is not always reliable. It is also challenging to reach staff by phone or receive return calls when there are questions or concerns. There have been safety and staffing concerns as well. During an early morning emergency, access to the building and staff assistance was not readily available, requiring family intervention. Staffing in the evenings and at night appears especially limited, making it hard to find assistance when needed. There have also been frequent changes in kitchen staff over the past two years. Dining services have declined from what was originally described at move-in. The kitchen hours are no longer what they once were, and residents sometimes experience long waits for meals. Tables in the dining area may sit uncleared for extended periods due to limited staff. The resident values independence and prefers not to draw attention or create conflict. However, it is concerning that several longtime friends have chosen to move to other facilities. It is especially worrisome to think about residents who may not have family nearby to advocate for them. The positive part is the facility has just been repainted on the outside and has been getting some new carpeting in the facility.

My loved one is unhappy there. The food is beyond terrible. The staff seem to hate their jobs and communication with them is very bad, never returning my calls. I regret putting my loved one in this place. I would like to note that [name removed] was awesome in showing us around. The residents seemed to love her. We loved her too and she was the biggest reason we decided to choose Thunderbird. However, my loved one is unhappy......

I would not recommend La Sonora! They have too many staff changes in management and aid caregivers. I moved my Mom to [facility removed] and it's a great fit for her. I could also recommend The Fountains at La Cholla. The reason we chose [facility removed] , my Mom needed more one-on-one care, and we really like that she has the same caregivers a.m. and p.m. shifts five days a week. They really get to know her and vice versa. [facility removed] does cost a little more, but my Mom is thriving there!

Very disappointed with the difference between what they presented and what they provided. Four others that I know of also removed their loved one at the same time as they "evicted " [name removed]. I would never recommend The Groves to anyone.

My mom lived at Broadway Proper for several years. She loved it there and was the life of the party at all the special buffets and picnics. My mom was starting to have some undetermined health issues so unfortunately she needed to call 911 several times. At some point [name removed] told my mom that she had to stop because it was making the facility look bad. My mom replied that calling 911 was not in her head; as if someone had hinted towards this previously. Shortly after this [name removed] and my mom's Dr. called me and basically told me my mom had mental health concerns and needed to leave. My mom was in the hospital at the time!! While looking for a place to go from a rehab place. My mom went to the hospital again. Come to find out that this whole time my mom was dealing with a infected gallbladder that was now septic. It wasn't in her head just as she said. She was in the hospital around the time she was supposed to move they knew this. [name removed] called and asked when we could clean out her things.

Ask how much time is spent one on one to help memory care residents. Staff at the Groves don't seem to care about personal property,like clothes, whether they go missing or not. They are very nice to the residents.

They have really gone downhill in the last year! New administration, not enough caregivers and the food is not consistent. They do not have a chef, even though they say they do! Don't place anybody at La Sonora, recommend a different facility! I would say to the families, looking for assisted-living, to speak to the residents and see what they say about the place they are considering. I would also ask how long the nurse and director have been at the facility. There is so much turnover at La Sonora.

My parent is in memory Care here and the support is absolutely abysmal. Their is no real caregiving support, there is so much turnover and the staff they have does not seem qualified. There are no activities, they don't seem to know my parents name or anything about them. We try to call and no one ever answers or calls back. We pay over $[fee removed] a month and do not get even close to our money's worth. It's no wonder people are moving their parents out of the place on a regular basis. I wish we had this alternative, we would leave in a heartbeat.

This seemed like a great place for my stepmom when we first arrived, but we quickly learned it’s not the best place for someone unless they have minimal needs. My stepmom was on the 3rd floor. The elevator broke and wasn't fixed until a week later, so she couldn’t go down for food or activities until it was fixed. Broke a couple more times for a day at a time. The power went out from a storm and the back up generator did not work, so she temporarily ran out of oxygen. I received a call about noon on a Sunday that she wasn’t very responsive and wanted to know if they should call 911. I was shocked learning she had been this way since 8 am and just reacting . She ended up having to go to skilled nursing and we were notified a couple days before her release from the skilled nursing that Villa De San Antonio would not accept her back, as they felt she needed more care from a smaller facility. We were not told by Villa de San Antonio which was beyond disappointing.

I couldn't refer anyone to them. The staff that worked with my mom were nice enough, but they weren't trained well enough to handle situations that would come up. Med techs would continually run out of meds for my mom and not order a new supply. Doses would be skipped and we would not be notified. My mom was left sitting on the toilet many times for 30-45 minutes. Had several falls and waited long periods of time before getting help. She didn't get showered when she was supposed to, her apartment was not cleaned when it was scheduled. We had billing issues a lot, and the management team was less than capable at solving problems. They are not best of state, and the management company was not stellar.

The building is in one of the worst areas of Albuquerque. The homeless issue is horrible. I feel so unsafe when I visit my mom. The food has been a lot better recently but the amount of times I’ve heard staff complaining is ridiculous. For an independent living there are a lot of residents who do not seem independent either. Pretty disappointed with this community.

The residents for the most part are wonderful and kind. I made a number of friends while I was living there. Thunderbird has been under new management since Dec 2023, they are Stellar Living. They are making many changes (too numerous to count). I'm confident it will be a better run facility at some point. I'm glad for these changes for the sake of the residents, they deserved better than what was before Stellar took over. My biggest complaint was the food and food service. It was terrible so I moved to another place. Stellar, is however, completely updating the kitchen and they are installing AC. So Bravo for all they are doing!

In April of [removed] I moved my mother into South Gate Senior Living, (it was under Stellar Senior Living as its parent corporation) For almost 4 years they took excellent care of my mother and the facility won multiple awards for how well the clients were treated. This year apparently Stellar sold to Pinnacle and Pinnacle decided in all their wisdom to replace the top three directors and bring in their own people. This was very foolish on their part My mother recently passed away and the only communication that SGSL has done with me is to try and convince me to sign a new contract with them (this was before my mom passed). When I told them I wasn't going to sign and most likely would move my mom as they had done nothing to impress me and gain my trust at that point they did not respond at all. when my mother passed shortly after I received no communication from them. Not a condolence call, not a card, nothing. The new executive director is never there, and won't return calls.

This is a review on costs only because it is so difficult to actually get costs from any facility. Memory care for a private room will run $[removed] per month based on the information they provided to me. It ought to have all five star reviews for that amount of money. Not for your average resident.

My loved one was previously a resident at The Forum at Tucson. They are not really capable of taking care of a hospice patient. The staff were not knowledgeable enough to take care of my loved one's needs. They had to be told several times that she couldn't eat on her own. One of the male staff took her from her bed to give her a shower. My family member who was there told him we have [name removed] from Harmony that will give her a shower. He said he couldn't wait for her, against her request. She wanted to leave the room and tell someone, but he said she had to stay. The way he handled my loved one was totally humiliated and said she wanted to just die. I did not discuss this with anyone in charge because I was afraid they would take it out on her.

What they could improve overall is the cleanliness, laundry, and checking more often. I was very upset that no one called me to be with him at the end no matter what the time I have been thru this before and I know that they have an idea

Park Lane is a beautiful building. But it is old building. There are problems with the plumbing and leakage. My apartment has many issues and needs repairs. When I request maintenance, it seldom gets addressed or followed up on. I can't even get a simple thing like a defective light fixture repaired. They don't have a system where you can check and see if a work order is being taken care of. I never know where my place is in the queue. I constantly have to go to the manager to find out what's going on and he really doesn't know. The maintenance man is always out of sight. People at the front desk are clueless as to what to do to address these issues. I like the location and the people but I may have to move because I feel like I'm being ignored. Also the quality and quantity of food has gone way down. This is probably due to inflation.