SRI Management, LLC

I am concerned about the fact that my mother is on large doses of pain medication, and The Glenn offers a " Happy Hour" every day at 4 p.m. When visiting my mother during this time, they asked her if she wanted her usual. She said, "yes". They poured her half a glass of Jack Daniel's over ice. A couple of months later, my relatives reported that she had celebrated the first game of the season for the University of Georgia Football team and had over imbibed. She fell out of bed in the middle of the night and split her forehead open, had to have stiches, and had two black eyes. While I support a lifestyle that allows residents to socialize and have a drink, I do not support overserving disabled elderly. Also, my brother, who is a convicted felon is allowed to go freely in and out of this community of vulnerable elderly. This is a big family issue and a point of contention, but it should not be ignored by the administration. As far as I know, they let him come and go freely.

Fine

It was a lovely community until director change. It was excellent until the changes. They can improve by, going back to the attentive care they had before. Not returning phone calls when there's concerns is a solid no for me to recommend them again.

My mother has lived at Canterfield for 3½ years and she is in assisted living with Canterfield providing complete management of medicines for additional fee of $XXX [amount removed] a month.. We have had serious problems, repeatedly, with them NOT giving her needed medications. Blood thinners were just not given and blaming it on the pharmacy not getting them any refills and no one ever followed up. Another time, desperately needed glaucoma Rx eyedrops had not been refilled nor given for MONTHS resulting in permanent deterioration of her vision noticeable by her ophthalmologist, which is what prompted us to check and find out those were also just not refilled and given to her.. even though the pharmacy shows 4 refills available. Communication with Canterfield is a huge struggle. Even after they assure us they will resolve the problem, next month, still no eyedrops are being given. We are in process of filing a report with Tennessee State Health Commission.

For perspective to my answers, I would like to elaborate. I was advised that my loved one would be good in assisted living instead of being placed in a memory care unit as they are not likely to walk out and they are still quite social. Most residents in assisted living aren't dealing with memory loss and the behaviors developed to compensate as the disease is progressing. My loved one does a good job of hiding their deficiencies. I personally do not believe there were good schedules or process with a daily accounting of what each resident needed assistance with. So, when my loved one began putting on the same clothes after their shower no one caught the error. My loved one wore a set of clothes for a week on more than one occasion, but still looked clean and tidy. It took me reaching out to the executive director and director of nursing a few times and honestly is still a work in process. When I reach out the staff is always very accommodating and helpful, but I feel the staff should be more proactive of the needs and assistance of a resident. I do feel that the staff are positively working with me to see that we stay on top of the changing challenges my loved one is facing. Again, my issues have been because I do not believe the assisted living community was prepared for the memory deficiencies my loved one has. I do not believe residents with fewer memory deficiencies are experiencing these difficulties.

I was very disappointed with our experience at The Colonnade at Northdale. We have had tons of problems with accounting. We were not happy with the lack of services that were provided and the treatment was poor. My loved one had covid and there was no sign or anything on the door. They said hand sanitizer was on the outside of the room but that was not the case. The cable did not work either. We were disappointed with the whole experience.

It smelled like pee the second we walked into the door and it was an immediate turn off. They had no covers on the tables in the dining room.

Landscaping is really bad. Some of the management has been rude. On weekends the front desk does not answer calls or return calls. My freezer went out on a Saturday and I lost all of my food. Dog park in NOT fenced in. One of the retention ponds does not have a fountain. The front gate does not work. There are NO peep holds in the front door. We do not have 24 hours security service as advertised. Was told that Seagrass offered a driving service within a certain millage distance every day except weekends, but now only offered twice a week at an appointed time. I have mold and lichen all over back yard up to screened in porch. Weeds all alongside of house where landscaping beds should be. Large Armadillo holes everywhere. Serious drainage issue in back yard from rain water run off. Backs up into my yard and sits. County told me it was designed that way??? There are no motion sensor lights in back of house, just woods and very dark.

We decided to look at Seagrass Village because we had seen the high ratings that it has and my family who works in the industry said they had never had any lawsuits against them. The facility offers multiple levels of care and has multiple floors. My loved one would have been on the second floor which would not have worked. I asked what the evacuation plan would be if there were to be a fire since she cannot walk and they said residents on higher floors would stay in place until the fire department got there and I did not like that answer. The director also seemed to be preoccupied when I was asking questions.

Observations included neglect and verbal abuse. Neglect from nursing assistant staff, observed through responses to residents that indicate indifference. Eating utensils were unavailable for residents to utilize during meals, when a resident requested a utensil they were told that "We don't have any", Napkins were often unavailable during meals, when a resident would request a napkin they were simply told "We don't have any". Delayed or no response to resident requests. There are residents living here who would benefit from assistance with meals, that was not offered. I was once taught that Staff perform in a manner that reflect how they are valued. Nsg was observed to shout at residents in an aggressive manner in response to resident behaviors (due to dementia). Perhaps these nurses are overworked, management should be monitoring. There are some residents that would benefit from Skilled Nursing, as they were no longer appropriate for an Assistant Living Facility.

If your loved one is indepent than this is a good fit. My mom did fine since she was able to bathe herself and walk around. Management changed twice in the 8 months she was there. Keep a close eye on your loved one if they need any assistance. Some of the staff is more caring than others.

I've had to ask the community to change the sheets of my loved one several times. I've had to change the sheets for my loved one multiple times. There was a pile of clothes of my loved one at the bottom of the stairs. I ended up having to do the laundry for my loved one. I'm very upset over this. Creekside doesn't have enough help. There is only one person working there. The community isn't giving my loved one a shower or keeping clean clothes on them. We are planning on looking for another place. One time I went in to see my loved one and the residents refused to eat the food.; as the food isn't good. I've complained that there is no fruit around.

When putting my clients wife into seagrass it was the best thing we've ever done. At first it started off great a lot of care but then it went downhill after that. [name removed] uses the bathroom by herself but the many many times that I've been out to the facility she has been pure wet and it's sad that I have to be the one to tell them to go change her. I believe a urinary tract infection had triggered another stroke and unfortunately we had to place her into the hospital and died 10 days later. I believe with a lot more care than just leaving her in the bed all day long and checking on her they could have done more for this family

I would tell others that I have been dissatisfied with the nursing staff, handling of medications, the food, it is just not a good experience. The administrative staff has changed twice since being here, the ones here now are better than the ones before. I would not recommend to others looking

Not a good place

I would advise you to look elsewhere. The community does not take care of its residence, and they were not doing what they should have been. I would not recommend this community for memory care.

I would never put anybody here, we did not have a good experience. We put cameras in her room because my mom kept telling us things like that she did not need help. The food was awful quality. We were paying for extra services and the caregivers were not giving her those services. I would not recommend to other families who are looking.

No security in the independent living building. Door to the outside pool stays unlocked until 9pm with easy to climb over low wall to get to pool area and door. While I was visiting for 4 nights, it was not locked even after 9. The one person who is at the desk is rarely there at night..either taking up room service, delivering mail if behind doing so, responding to requests....all while people can enter the main entrance and walk on in until the door locks at 9. Stairway not locked .no cameras in garage and it’s not enclosed and right off busy highway. My parent recently moved in and they go out a lot and have to come back in the garage alone. One front desk lady brings her 4 kids to work and let’s them run through the place, climb all over and walk in the bar stools and etc. They’re not oaying the crazy high rent here but mom let’s them do anything they want wherever they want.

Not excited about Brookdale. Clients in Memory Care all seemed to be very unresponsive to activities. I was not impressed with the atmosphere or the odors.

telcon 6.21.17. at the moment, independent living only but has separate company on site that can provide add'l care; also, a doctor is on site once a week - can be primary physician. 1 br about 600 sq ft - 3 meals, monthly cost between 2600-2800.