SRI Management, LLC

They have done better than most other facilities I have dealt with in the recent past, however, their mgmt of medications seems not consistent and informing concerns to family/guardians can be lacking at times.

How often the rate changes. In 18 months it went from [fee removed] to [fee removed]. Way too much. I had to move my Aunt out of there. Her apartment was very dirty, although we paid for housekeeping. She was disheveled and hadn't showered, although we paid for personal care. I think it's fine if you're truly independent.

My mom was only there for 5 weeks before she passed away. We chose Carriage Hill for their cost, it was affordable. I would recommend them only if cost matters.

Yes, they need to do a better job of onboarding, making new tenants aware of the facilities and what they have to offer.

Expect to pay a lot for basics. We would only recommend the community to others if they don’t care about paying $[fee removed] for basic care. Everything else above that cos

Facilities are okay. Staff is nice but very lean in numbers. Food was not good.

My mom ended up in the hospital the very first week she was there because I didn't have her medication correct. And then my mom informed me yesterday that they don't turn the grill on for them to have meals at night.

At the beginning very helpful if you have questions but Once you move in You can ask questions and they tell you they will get back with you But they never do ( they forget) They need to have you make an appointment if they are busy when you ask a question or if they don't know the answer right then Such as how will your love one get their medicine Or help with the billing or what does something mean on the billing They could have the front desk write down what you need and then make an appointment for you

Cleanliness is very good . Food is good. Willingness to adapt to the resident was was inadequate.

The staff formed a great relationship with my mom while she was there. Unfortunately there was a lot of turnover. The staff was very unhappy with the amount of work they had to do, in comparison with their low wages. Most of them were disgruntled, and shared this with my mom often. The biggest turnover was cooks. The food was terrible according to my mom. They were not prepared to provide meals for anyone with dietary concerns. Because of staffing shortages they could not keep up with my mom's needs. Thankfully we had hospice care that was able to provide care for her.

They are short staffed ... by design. Only 1 nurse and two RA's for 36-39 residents. Per 12 hour shift. Those same RA's are also responsible for setting up and cleaning after meals. So the residents are getting very little individual attention. So there is a lot of turnover... so not really getting to know the residents and who needs to be fed vs who can feed themselves. They have stepped up activities for those that can walk and participate. The others are mostly left to watch tv all day. The facilities are very nice and pretty. The rooms and bathrooms are large and quite roomy and kept clean. The meals are adequate... though there is always a shortage of forks... even with salads they are served with spoons many times ... not always enough tea so residents are left to drink lemonade or water.

I had a lot of complaints when I moved in such as old flooring that you couldn't get clean. When I brought it to the executives s attention they would lie and say they never heard of it.

They are very caring, but often shorthanded. The facility is better than most that we looked at.

Nice place to live. We need more help in all areas. Management lets everyone know how wonderful it is but its not they accepts people who [name removed] me here. They need a new cook and chef me haves the same thing every month to nice stains are manage doesn't keep up with things like the. Cannot use no license plate. He never carries this with anything doesn't like to talk to residents or family.

Food would be very good to know an of course how well the staff responds to our loved ones needs too. No don't think we would recommend the community to others. Too many things not right sorry

Good was the friendly staff. Bad was the food, very bland, and they didn't have my mothers DNR on her fridge nor could they locate it at front desk when the ambulance came to transport her to hospice, so they ending up doing CPR on her when she coded during transport. Huge fail on their end and has traumatized the family on how she spent her last moments of life.

Not a lot of help in finding and holding on to personal belongings. Otherwise a good place to start. The activities needs more participation.

Overall, we feel like they promised more than they could deliver. The staff are good for the most part, but there are not enough staff to adequately care for all the residents. It is not uncommon to wander the halls on all floors and not find any staff. It is a lovely place, but I think it is better for those requiring less care or at least without any dementia.

There are some management/staffing/dining issues here, and several residents are moving elsewhere. Another facility is promising more. But I have some friends here from my old neighborhood, and this facility is meeting their needs. They enjoy the activities and the social opportunities. It probably works best for people who don't drive because we don't have assigned parking.

Like all of them, the promise the world and the wonderful nursing staff tried. They were great. All told, HS was less a money grift than other places