SRI Management, LLC

My parents weren't physically there for more than 2 weeks in total between hospitalizations and my mom passing. The real negative for me was that the staff was using their room as a place to hang out and I'm positive they were using their tv. Also when we needed help I'd have to go looking for someone. For the price yes with the caveat that if it's best if they mobile and pretty independent.

Trying to get in contact with someone is not been good except for when[Name Removed] is working unfortunately they had the desk closed yesterday and I’m assuming today since no one will answer the phone there. So I’ll be going back by again. This is very disappointing trying to find out about a family member.

My family member struggles with lack of consistency in timing of her showers. Food is pretty good but there is no variety with the breakfasts. Need more variety also in the activities and need a bigger van. Activities are pretty much the same every month. Wish there were more groups coming to entertain at the home. If we had more money we would consider changing facilities. Sometimes admin staff does not respond to emails which can be frustrating.

The nursing staff are all very nice and helpful. It was also one of nicest in the lower price range. Management is not the best.

I would recommend if client is still capable of most things independently. Any extra effort required by staff is not appreciated.

Some nurses were very helpful, others didn't do much, so hit or miss depending on whom was working. They didn't accommodate the multiple moving of furniture we had to do and they were proactive on comments we made, like ants in the bathroom.

Not enough people to help when someone needs help a very long wait for someone to answer a call Even something serious like a fall. I really would not recommend. Too many times I felt like my husband wasn't getting proper care I was worried! A beautiful facility tho

It was a combination of things for us- The aesthetic from the front door was warm, modern, vibrant and well-attended. The apartments were beautifully appointed, modern and allowed for self-sufficient living ( full kitchen and washer drier included) The dining room was lovely with its outdoor seating and restaurant feel. And having different dial options made it feel less like a cafeteria and more like a restaurant. The price point was very reasonable. The staff was welcoming and kind

The safety of all members seems very good. The prepared meals and free laundry are beneficial. The van service is helpful but more ride locations would help. Increase front desk capabilities to ensure delivery and safety of drop offs.

Trevi is a beautiful facility. However, proceed with caution. This is the weekend of the big ice storm. I just discovered there is no backup power for the facility except the first floor lobby. There are 5 floors and 3 wings here. It’s going to get very cold if we lose power. We are all old people, some disabled, unable to withstand cold for very long. Also, when I first came, the food was outstanding and the menu large and comprehensive. Not any more. Food quality has been going downhill for a couple of months. The menu has been more than cut in half. So check carefully before you sign on dotted line. Who would have thought that one question you needed to ask was about backup power.

I'm not sure I would recommend it to others. I am moving him to a facility closer to me and I already feel like it's much more organized. I will tell you that the two main issues were the communication about medication and the inconsistency with the food. My dad said that for over one week, the dining hall was closed and they delivered their meals in Styrofoam boxes to their rooms. He said the food was awful. One night he got a corndog and was appalled. Very inconsistent with the food, which is why I think they are short staffed or that they simply aren't keeping their help

I feel that Hunt trace is a good fit for my sister. It isn't the most glamorous, but it is sufficient for her needs and affordability. She is 10 minutes from where I live, which makes it nice for both of us so so far so good. I wouldn't hesitate to recommend it. By the way, your help with this was just tremendously helpful for me.

The facility was clean. When we walked into the assisted living building, we were greeted by a dozen old people sitting in wheelchairs staring at the floor. It was not a good look and gave the impression of overcrowding and people not being engaged in life. Assisted living and independent living are separate buildings. Running through a process is required to share the amenities. Assisted living excercise equipment was stuffed in a corner and the two machines looked like they have not been used in a decade. PT & OT were in a small little room. Just not a good look

Would recommend hiring RN staff for each unit- Memory Care and Assisted Living. And admin staff more attentive to family concerns.

The caregivers and med techs are kind, caring and attentive. Administration is difficult, distracted and difficult to get communicate with, not very responsive. Experience with the in house healthcare provider was very poor, housekeeping is kind but quality is hit or miss. Even though this service is included, I change my mothers sheets weekly, and frequently do her laundry and light cleaning due to lack of it being done.

There was a smell of urine on entering. There is a 4/30 staff/resident ration which seems low considering it is memory care. It is concerning that they lock residents in their rooms. It was requested that someone call regarding the unattended death report from February but nobody has called.

They had caring staff in the memory care unit. They seemed to handle his outbursts well on the initial time he was there. When he ended up in the hospital we received no follow up from the facility. It quickly became clear that he was not going to be able to return to this facility. Initially a newer manager of the facility said they would take him back but I am not sure he checked anything medically with the hospital staff before giving his ok for him to return. As family members, we figured that since he was needing the assist of two to be moved that he was no longer eligible for the memory unit. We were not call d for any updates. We finally told them that he was going to hospice care at a skilled nursing home. Dad died [date removed] at that facility. They had a deal that if we paid for a full six months up front that we would receive a free month. After he left Fields it took six months to be reimbursed. Luckily we had the funds to pay this. They were nice people but better follow through on their part was expected.

I would say it's fair - my sisters and I are always having to ask questions about his housekeeping and his physical therapy sessions, we were told he would be encouraged by staff and other residents to join activities but we have not witnessed that or been informed of any such things, the food is very good and his apartment is nice but it has had some mechanical issues that have been resolved

There are some caring staff members while others need a lot more guidance and supervision. I feel like I needed to check daily to see if care had actually been given when certain people were there. The head nurse manager appeared very non-personal and seemed offended if you asked questions. The day shift nurses weren't very helpful either. They seemed to want to be anywhere except at work taking care of the residents like they were burnt out. The evening nurses were very helpful and more compassionate in my dad's last days. While I am grateful we were able to place my dad I am glad he was only there for a short stay. I do feel with a bit more supervision and guidance there could be great improvement. Over all it has the potential to be such an asset to the community with better leadership.

My loved one says the quality of the food has gone downhill significantly since she moved in, She also said they seem short staffed a lot of the time. She is not a happy person and is hard to please but I think the quality of service has gone down.