SRI Management, LLC

There is a lot of change and turnover going on with all of the staff members/management, they are short staffed.

we were not able to tour this community but we did get a chance to meet with them. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly.

We have had an issue with bugs in my loved ones' rooms twice. The cleaning staff is not very dependable and the room can be very dirty. There has been inconsistency with billing and I am having issues getting this explained.

We virtually toured this community. The staff was very friendly and shared a lot of great information. They followed up with us also. We were not able to do a regular tour due to covid.

Every time I visit my loved one is in their room. I would encourage you to look at the community, as it is close proximity to areas with other loved ones. Since we have been there they have only had 5 residents at a time. There currently isn't a lot of activities going on. The communication with the staff is fair. There seems to be someone new each time I visit, and I don't feel comfortable with all of them yet. The staff at the door are welcoming. My loved one seems to be doing well here.

Covid made things difficult, the activities were limited due to all of the restrictions. Through time the communication got better however it was just not a good fit our loved one.

It is mediocre. The value for the money I don't think is there. The cleanliness of my loved one's room needs improvement. I've made complaints about the room and promised that it would be taken care of, and most of the time it isn't. The staff could be trained better in memory care for the residents. The people are friendly. They have a new director in the last few months. He has been more hands-on.

My mom has been disappointed with The Pointe at Ocean Boulevard. The cleaning ladies do not clean her room like they are supposed to and they mix up her laundry. She said the food is awful so we usually take her out to get food or bring her meals. I think they are very short staffed and we have not had the best experience.

Would not recommend this community

The rooms at Elmcroft are good, they would be a five out of five. The food is also good, about a five out of five. We maybe would recommend this community to a family or friend. they accepted our loved one saying she was a good candidate for their care services. However, after a few weeks they told us we needed to move her out because she needed even more care then what they could offer.

The care services at this community my vary, and they currently do not have a chef. We will send bags of food to our loved one so she has food to eat. They are actively looking for a new chef. They also lost the house keeping and maintenance man, however everyone is pitching in to help where they can. Our aunt is currently in the hospital, she got sick during the night and they did not clean her clothes or bedding, so she laid in feces throughout the entire night. They do take everyone's temperatures daily, in the beginning they may of had two, but no deaths and currently no cases.

Wayman Place is immaculate, it is very clean and well kept. However, we do not feel as if we get our moneys worth and some of the staff members and care givers are very friendly and compassionate and others are not. A handful are not compassionate for this line of work. Our loved one says the food is terrible and there just is not a lot of variety to choose from. During COVID we were expecting them to clean our loved ones room once a week, since we were paying for this service and when we were finally able to visit that was not happening. There was empty boxes piled up, pictures laying on the floor and clothes piled up in the laundry room. No one was helping our loved one make her place feel homey.

Closet too small. I like the activites. The nurses are excellent. Rooms need new carpet.

Assisted living area very clean and nice. The memory care unit was under renovations. The facility is further from our house in Mount Pleasant than desired therefore we are going to look elsewhere.

While our mom has been a resident at Superior for some time, we've gotten quite close to the staff and the residents as well. The aids and housekeeping teams are the most impressive and most caring individuals we've experienced and are quite thankful for their dedication and commitment to the residents. They are truly the communities greatest asset. We feel however that they are not actually appreciated (nor compensated) enough for the continuous very full schedule they have every day and for the number of residents they must care for; seems to me that this team would be the most fully staffed, EVERY DAY, and that their input is sought after regarding operations and patient care responsibilities and that their ability to know that they are supported and not pressed for time so tightly to get through their shift responsibilities with so many residents to care for. IF they weren't the team that they are, this could become a serious deficit. The activities planned for the assisted side are somewhat limited and without much variation. Bingo seems to be the highlight for most; special holiday occasions are typically very nice. Birthday acknowledgements are on the calendar but unlike when we moved in, they no longer make a bid deal for the residents on their special day...and goodness knows, they are all up there in age so every birthday is a big day for them and they want and need to be acknowledged and fussed over. The movies on Sat/Sun afternoon tend to be very old and are held inside the one available activity room chairs not comfortable enough to sit through a 90min movie! Perhaps periodic simulated "drive in movie" events upstairs in the big room near the parlor would be fun...let them drive in in their typical mediums, give them the comfy stuffed chairs to sit in, let them go to the "concession stand" for popcorn/soda/candy/hotdogs. [Name removed] is the very best at planning activities; while she was out on leave the residents had way fewer activities.....they need these a lot and they need more variety. Please give [name removed] the reigns again to be able to plan out more grand events (and give her some help!) The food...……...just not great. Of all the benefits they are provided as part of their monthly fees, the one thing those folks look forward to every day is eating well, seriously. The menus look nourishing but the results are only about 80%. A lot of it is cold, overcooked, and often appears like it is either leftovers thrown together or someone's last minute idea. (breakfast however is the very best meal of the day and is consistently great....except the powdered eggs!) Finally, as sad as the reality is, many folks last days and hours of their journey end while being a resident at this type of facility. The residents have grown over time to be prepared simply by nature of their ages, however, they also become very attached to each other. I have a very strong feeling about this that at SRC they need to be considered and some level of a simple memorial needs to be organized for each and every one of them that pass so the residents can have their time to grieve. To this point, people pass quietly and no one "tells" the residents; no one makes a gentle and tasteful announcement to them that this has occurred; they are left to learn about them from the chain of communication between the residents and then nothing else is said nor done for them. Makes me very sad for the residents left behind. While we clearly appreciate the care given to our mom and our family, the continuous changing of the Admin team has had the most negative impact on the residents with the nursing director changing from a consistent certified care manager to nurse managers to LPN's becoming the director, then moved out the door to advance to the corporate offices. There isn't a consistency in nursing care and the admin team has changed so many times, that the folks who move in to the roles don't get to become familiar with the residents and families before they are replaced again. The corporate entity needs to slow down and reinvest their time in listening to these comments, listening to their residents and listening to their aids and housekeepers. Admin is only as good as the people who support them.....support is minimal because there are not consistent Admin folks in place managing WITH the residents. Making this more of a business vs a home is going to be the downfall for SRC.

Moderate priced option. Fees reported to increase by $1500 a month went to new animations are completed. Common areas were clean and new paint in the rooms. Not much staff in evidence.

Apartments are much smaller than we could accept.

It wasn't a good fit for my grandmother that has alzheimer's. The back yard area did have an opening where she could 'escape' if she wandered off and no one saw her. And it didn't have a pleasant smell.

Although I did not have a scheduled appointment, my husband and I visited Brookdale a day earlier than expected since we had just toured [Removed] and both facilities we're fairly close to each other. [Removed], their front desk receptionist was very kind and helpful and showed us around, as well as, showed us their studio model. The facility appeared to be clean, and beautifully decorated. Residents seem to be happy and one resident stopped us and told us how much she liked living at Brookdale (and that she had lived at 2 other facilities prior to this one). Since I had an appointment with [Removed] (the site manager) the following day to discuss what availability, fees, monthly rent, etc... we left and I looked forward to my meeting with [Removed]. However, when I returned the next day, the Assistant Manager met with me. She was pleasant but not terribly friendly. Being an owner of a business and hiring people to sell packages and memberships, I know a good personality to sell me. This gal did not how to sell me on this facility, at all, and gave me no specials or would negotiate on any of the fees. I was so turned off by her overall demeanor, I was done. The folks at [Removed] were so much more fun, welcoming and willing to work with us, they are who we picked.

My dad has lived here for about 6 months. Overall he is happy here. Nice staff and he enjoys the compainionship. It’s very simple but that’s fine. He likes to sit in the lobby and visit with other residents. BUT they have no generator and it doesn’t seem like plans to put one in. (cost I suspect) In this day and age and in south Florida many many private homes, condos, restaurants and hotels etc have generators to get their residents through hurricane season without losing electricity, elevators, ac etc. I am thinking of the Miami place where residents died. Several weeks ago The Pointe residents were been told to leave their apartments by order of the fire marshall because of the danger caused by the lack of ac and electric. They really need to spend the money and get a generator or I think we will be looking at other options. Anyone expects to have electricity and air conditioning.