SRI Management, LLC

They just hired a new director and I believe they are trying more and giving more effort on meals and everything we honestly wanted to move mom months ago but she has made some awesome friends and doesn't want to leave them we have had numerous meetings with the old director then with corporate then the temp director and things are going better we will see what happens

My parents left after a couple of days. They were told that the apartment would be thoroughly renewed, including a new refrigerator. When they were given the key to move in, a number of repairs had not been made. And, the refrigerator was not replaced. During her first day there, my mother fell over a scale left in a passageway. This eroded their confidence in the place. When we presented photos and a list of problems in the apartment, they did a good job correcting them. But, the damage had been done. Based on our experience, I do not recommend them.

My loved one is a resident at Heron House. They lack in many categories. They don't have enough help, NO caring workers. Not experienced to take care of residents.

I'd say it was not good, they talk a good game but do not follow through on any promises and we chose it because it's a nice property and we believed their story.

It became apparent after a few short weeks that the care within the memory care unit was substandard. Most caregivers tried hard, but lacked training and leadership. Very unsatisfactory experience.

Creekside on Whipps Mill Road is poorly managed. There were a few really great staff members, but several really poor ones. Based off of our experience, I would not recommend this facility to others.

I am concerned about the fact that my mother is on large doses of pain medication, and The Glenn offers a " Happy Hour" every day at 4 p.m. When visiting my mother during this time, they asked her if she wanted her usual. She said, "yes". They poured her half a glass of Jack Daniel's over ice. A couple of months later, my relatives reported that she had celebrated the first game of the season for the University of Georgia Football team and had over imbibed. She fell out of bed in the middle of the night and split her forehead open, had to have stiches, and had two black eyes. While I support a lifestyle that allows residents to socialize and have a drink, I do not support overserving disabled elderly. Also, my brother, who is a convicted felon is allowed to go freely in and out of this community of vulnerable elderly. This is a big family issue and a point of contention, but it should not be ignored by the administration. As far as I know, they let him come and go freely.

I was previously a resident at Heron East and overall my experience at this facility was poor. This facility was very short staffed and was also being run by poor management. Additionally, the food was not good. As a result, I ended up choosing to move to a different place. I would not recommend Heron East to others.

1. Turnover is unbelievable…which tells you tons. 3 Executive Directors in less than 2 years, 3 Resident Services Directors (NOT RN), food is mediocre at best, cleaning staff is horrible. We actually clean our mothers room every time we are there. The Dr couldn’t care less and has zero follow up or follow through. Really… just say no.

They have had challenges with staffing. The food is really bad, and the chef left. They need to improve on communication, and letting the residents know when something is not working. Management is not always available. The food needs to improve, and they need to add more protein, and offer better options.

My mother has lived at Canterfield for 3½ years and she is in assisted living with Canterfield providing complete management of medicines for additional fee of $XXX [amount removed] a month.. We have had serious problems, repeatedly, with them NOT giving her needed medications. Blood thinners were just not given and blaming it on the pharmacy not getting them any refills and no one ever followed up. Another time, desperately needed glaucoma Rx eyedrops had not been refilled nor given for MONTHS resulting in permanent deterioration of her vision noticeable by her ophthalmologist, which is what prompted us to check and find out those were also just not refilled and given to her.. even though the pharmacy shows 4 refills available. Communication with Canterfield is a huge struggle. Even after they assure us they will resolve the problem, next month, still no eyedrops are being given. We are in process of filing a report with Tennessee State Health Commission.

For perspective to my answers, I would like to elaborate. I was advised that my loved one would be good in assisted living instead of being placed in a memory care unit as they are not likely to walk out and they are still quite social. Most residents in assisted living aren't dealing with memory loss and the behaviors developed to compensate as the disease is progressing. My loved one does a good job of hiding their deficiencies. I personally do not believe there were good schedules or process with a daily accounting of what each resident needed assistance with. So, when my loved one began putting on the same clothes after their shower no one caught the error. My loved one wore a set of clothes for a week on more than one occasion, but still looked clean and tidy. It took me reaching out to the executive director and director of nursing a few times and honestly is still a work in process. When I reach out the staff is always very accommodating and helpful, but I feel the staff should be more proactive of the needs and assistance of a resident. I do feel that the staff are positively working with me to see that we stay on top of the changing challenges my loved one is facing. Again, my issues have been because I do not believe the assisted living community was prepared for the memory deficiencies my loved one has. I do not believe residents with fewer memory deficiencies are experiencing these difficulties.

They are overpriced and understaffed to the extreme. They misrepresented who they would have available on staff. When we first brought my friend in, we were told there would be a 24/7 nurse on staff. Later on when he broke his hip, they had no nurse on staff or any other medical personnel in the building. Regardless of credentials, there was no one around for me to call out to for help, so I had to hunt somebody down, and they called the fire department. The room he was in was not clean. His toilet and sink were unclean to the point that I felt the need to clean it. There was no timeliness to housekeeping services. I had previously experienced a different facility with a family member of mine, and that facility was great - far superior to what we experienced here at Canopy.

I was very disappointed with our experience at The Colonnade at Northdale. We have had tons of problems with accounting. We were not happy with the lack of services that were provided and the treatment was poor. My loved one had covid and there was no sign or anything on the door. They said hand sanitizer was on the outside of the room but that was not the case. The cable did not work either. We were disappointed with the whole experience.

My loved one did not like food. They need major Improvements on the food options, and they need to clean the dining area more. They need more consistenicies of care for the residents, and they need to pay more attention to them.

My father was on the memory care unit and we were just not impressed. I don't think my his room was ever cleaned. I wasn't there everyday, but did visit often and it was never clean when I went. He never looked well groomed/shaved or taken care of as far as hygiene. After he passed and we went to get his belongings, his room looked untouched, other than the bed being stripped. The TV was still on, it smelled, there were soiled diapers still in the room (which we weren't aware they were even using), and it was just awful. They also assured us that his rate would be pro rated since we'd paid the full month and that we would be refunded the difference. After several calls and emails, I finally got a response that the check was in the mail, but I still haven't received it. We asked that they not give him chicken because he didn't like it, but witnessed them serve him chicken several times. My son works in the food industry and hated the food. He visited often and would comment every time on the poor quality. They seemed to be understaffed and the quality of the staff they did have was not great. The assisted living side seemed to be much better from what I witnessed. I actually have a friend with a loved one on that side and they are happy with it. I would recommend possibly the assisted living side, but not memory care.

Landscaping is really bad. Some of the management has been rude. On weekends the front desk does not answer calls or return calls. My freezer went out on a Saturday and I lost all of my food. Dog park in NOT fenced in. One of the retention ponds does not have a fountain. The front gate does not work. There are NO peep holds in the front door. We do not have 24 hours security service as advertised. Was told that Seagrass offered a driving service within a certain millage distance every day except weekends, but now only offered twice a week at an appointed time. I have mold and lichen all over back yard up to screened in porch. Weeds all alongside of house where landscaping beds should be. Large Armadillo holes everywhere. Serious drainage issue in back yard from rain water run off. Backs up into my yard and sits. County told me it was designed that way??? There are no motion sensor lights in back of house, just woods and very dark.

We decided to look at Seagrass Village because we had seen the high ratings that it has and my family who works in the industry said they had never had any lawsuits against them. The facility offers multiple levels of care and has multiple floors. My loved one would have been on the second floor which would not have worked. I asked what the evacuation plan would be if there were to be a fire since she cannot walk and they said residents on higher floors would stay in place until the fire department got there and I did not like that answer. The director also seemed to be preoccupied when I was asking questions.

It is to expensive for everything that is not being followed through with, and they are over charging. Right now our loved one is not receiving the care we would expect.