SRI Management, LLC

They were not prepared for us. Did not know there was a scheduled appointment. Did not meet with director. Does not matter. Not a good fit for us. She said it looked like a funeral home. I say, nice place but I would not want to live there. Even a person w/o short term memory problems could get lost.

Actually, after speaking with [name removed] (director) and [name removed] (medical) my rating is now 2-3. My mother has been paying for additional services (almost the most that can be paid) and she has fallen 3 times in less than a 30 day period. She moved in [date removed]. We are now seeking other alternatives for my mom.

Overall, [name removed] the gal who helped us with the whole move in process was very very good. She really worked with us and went above and beyond to make the stay a good one. Unfortunately, one person cannot make the whole facility great. I was not very pleased with the medical staff, [name removed] was great but he did not work every shift. We had some issues with the other staff, they just did not seem to care as much as they should have.

My loved one was able to participate in more activities they enjoyed. My loved one fell during their stay at Ashbrook Village. Ashbrook ended up having to send my loved one to the hospital. The community charged us for two months, even though my loved one wasn't there for that entire period. Ashbrook Village had good food, and nursing aides.

The location is near my home, about 5.2 miles away. This review is in regards to the memory care section. The outside looks very good but I was not able to go back and try out a meal prior to placing her in this location. I understand why after seeing the meals. I have been in a couple medicaid only facilities and the meals are better there. I had a major issue getting the medication she is to take straightened out. After taking in a heating pad initially, it was taken away as there was not an order. I did get an order and they have not found the heating pad yet. I will probable take in another one. There is a lack of discipline among the workers as they play their music and they congregate together and not checking on others who are in their room. The place is clean. There is an activities chart on the wall but all the times I have been in there the only activity is music and trying to get the residences to also sing along. The TV is going all the time.

I recently visited this community with my Dad. The building and grounds are very nice. It is apparent they have spent more money on the grounds than the building, there are several issues on the inside that I would have addressed before the outside. The people taking care of the Residents are very friendly and seem to really care about each Resident. The people I met and talked with only wanted to talk about how many things they were doing like trips out of the building and parties. I thank that is really good. But, I'm looking for a place to take care of my Dad. I'm a little hesitate about a place that has three people responsible for activities and only 1 Nurse. I will continue to look, but Ashford Court will remain on my list as a possible.

I spoke to my mother and lunch was wonderful as was dinner and the live music at their happy hour! Communication is my only real complaint. The independent villas are lovely, well appointed and very clean. Yard maintenance during construction on Hwy 9 has declined.

The facility is new so presents well but it is not managed well. We have had issues with meds running out and med mistakes. My family member has to ask for a shower instead of being on a regular schedule. Community activities are regularly cancelled. Admin does not respond to requests for meetings. I would recommend staying away from this facility until there are changes made. There is no accountability and lots of excuses made. We are sorry that we chose this facility. They make promises they do not keep. I feel so guilty that I chose this facility.

I like the décor and the friendly residents. I don't like the harshness of the staff and there has been occasions where they run out of medication that is vital, missed dodes should not happen but they do. They also leave incontinent residents wet for long periods or leave them on the toilet for very long periods of time. I would not recommend this place. It's way too expensive for the care that's received.

My grandparents moved here a few months ago and things couldn't have seemed better. The tour and initial meetings went fantastic and everyone was so friendly and understanding of their needs. Unfortunately, it was a completely different story barely a week into them living there. Aids weren't giving them their medicine, giving bathing assistance, or even being around when an emergency button was pressed. The former head of the aids assured us that things were changing, only for her to be fired a few weeks later. Our family is currently looking into rehousing them because we were told by new management "they shouldn't have been accepted here based on the amount of care they need." We were deceived the entire onboarding process as to what kind of care they would be receiving. Major red flag for anyone looking to move a loved one here.

My loved one was only there for 12 days before they decided they couldn't handle her. They sent her to the hospital then informed us that they would not be taking her back. We were out all the move in fees, plus a month's lease (about $[removed] if I remember correctly) and had to scramble to find a group care home for her. It would have been better for us if they had been honest about what they're willing to do for personal care up front.

I would have rated [community removed] a 4-4.5, but now with the new ownership at Hunter trace, I have to decrease that to about a 2. Food choices are below expectations. Aid staffing is shorthanded. There is a lack of security protocol after regular business hours.

I can say that the staff always greeted you and friendly. They can improve on a lot of things: Communication. Answering the phones. Returning phones calls. Returning emails. Should recommend to family that they should not leave valuables on there loved one. Keeping loved one warm and comfortable.

They definitely promised more than they deliver. Have to ask for cleaning and help bathing. Under new ownership now so we will see what happens now

The sales staff was super helpful and accommodating with a short time frame before my mother was released from her rehab facility. That is where the good ended unfortunately. My mother did not participate in activities as she was only there for just over 1 week before going back to the hospital for a raging UTI. Communication overall was very challenging to get ahold of anyone. Not sure if they were short staffed but if you give a new resident a way to beep for assistance you would expect a timely response. Even after being told their expectation and shared with my mother they didn't meet even what they said. My mother was to have surgery and meds were to be stopped. Paperwork was provided and they were informed however they still gave meds so surgery had to be cancelled last minute. Once I was able to speak with them on a number of occasions so I understood clear expectations they always said the right thing but did not follow through. The facility itself was lovely. Unfortunately due to all of the issues and errors my family determined that my mother would not return. On top of this we continued to get bills from their pharmacy as they never told them to quit sending her meds. I called the pharmacy a number of times and attempted to get ahold of [name removed] the director at Colonnade but it was to no avail. She was not going to pay for something she did not receive because they (Colonnade) didn't communicate that she was in the hospital and they didn't need the meds.

The facility was chronically understaffed and as a result, my father was left alone and ignored for large parts of the day.

My loved one is a resident there. There are many issues that need to be addressed. I can't recommend them. You may email me at [removed] and I will share my experience with you privately. Best of luck in your search.

The management is non existent the last few months. Terrible communication. Many residents are very upset. They just treated my family member like a number. Had a massive fall and broke his arm on a fall. Never once called to check on him to see if he was okay. Then argument over termination of his lease. Poor management and staff was more caring when cleaning out his apartment.

They were extremely understaffed when my dad was there. They had one CNA that was assigned to my dad's floor, who couldn't lift because of a bad back. She could not help my dad do anything from getting in and out of bed to dressing, etc. The same CNA left my dad in bed several mornings until he missed breakfast, and the PT or OT showed to get him up and dressed. I questioned admin about it many times and nothing was done. We loved the nurses. They were amazing!! I was very disappointed compared to what we had been promised/told before moving dad. Sadly, he passed away only 3 months after being at Westhill. I'm heartbroken, yet happy that he is in a better place.

My biggest concern was the safety of my wife. She had her own room on the second floor and was found to be one who tried to get out of the facility. I was informed of this and they put her in extended care during the day which is quite secure. On the sixth day I was informed she had opened the window about two feet in her room and was attempting to climb out. I asked why the window wasn't locked and said is was against their policy. I informed them of my policy and removed my wife from that facility. I have realized that she was misdiagnosed by their doctor and should have been in extended care from the beginning.