SRI Management, LLC

It is so disheartening to have a family member or a friend in this facility. These patients do not just decide to have dementia one day. They are at the mercy of their brains and they cannot change that. The care received at Carriage Hill is terrible. There were some of the employees who seemed to care, but they are stretched so thin, and they do not like each other, so that makes it even worse. I realize that these employees make very little money and the turn over is unbelievable, but maybe administration should consider giving more to the people who are making them money or hiring more people to make working conditions better so that these things do not happen. My family member never a clean pair of clothes on when I went to visit. She rarely even had on any of her clothes. Her hair was rarely ever combed. I had to constantly ask them to wash her hair. The answer to that was that she did not want her hair washed. REDIRECT PEOPLE, it usually works. I would not place anyone at this facility if I had any other choice. My family member died and not one person from Carriage Hill even contacted us to tell us how sorry they were. My family member had been at the facility for over two years at this point. Sad.Sad.Sad

My mom kept falling out of her wheelchair and they said they could take care of her but she needed more care than they could provide. I got a phone call when she fell. It is a nice facility but they don't have the help to assist someone like my mother, I did make them aware she can no stand on her own and they she would need a walker if walking. I would not recommend them if the resident needs a lot of care.

We toured this community when looking for my mother. Don't send your loved one's here! It's a very depressing place. The rooms are very small and they put two residents in a room together and they only have a three foot wall between them so there isn't a lot of privacy.In the Memory Care section they wheel the residents out in the hallway and they sit there all day. The staff was friendly only because they were eager to get us moved in. I would not recommend them.

When I first went in to tour the place, I spoke with [Removed], the sales guy, who took me to [Removed] from family home care services. They made me all kinds of fake promises, that they would take care of my mother, make her appointments, and check on her. It was all a lie. Once she moved in, they never checked on her once. She has a pacemaker, I told them before she moved in that they needed to make her an appointment and they didn't. I would give them an F for how they treat their customers. They will not even fill her pill box. The place itself is a nice place, it has a nice restaurant. But the Susan lady is terrible. She is the queen in her office, and never checks on the residents because that would require for her to leave her office.

Put [Removed] in your search bar engine. Look up Carriage Hill and click on it. Numerous violations and license expired. At the facility on their wall behind the glass is a notice from the state refusing to renew their license and has started the lengthy process of shutting down the facility.

Such a beautiful place! I felt as if my Aunt had finally found the perfect place to provide the care she both needed and deserved, however upon my entrance into the main lobby the atmosphere certainly was not the friendly, home like one that is promoted. During our time at this community the drama increased daily; issues ranging from; inappropriate behavior in the parking lot, allegedly drug addicts coming in at all hours, to a very open relationship that involved those in management, and was discussed freely in front of residents. Activities were posted, but always cancelled, or rescheduled, our complaints about the lack of service that was offered and we felt being well paid for were disregarded and never addressed. My mother received very rude, unprofessional responses when she attempted to discuss ALL of the unethical, inappropriate, and very rude behavior, that not only she had witnessed, but others as well. Bottom line it is a beautiful place and some wonderful people are there and providing the care they are supposed to, however that isn't the case for the management and main office. I would recommend this place if you want a brothel, but not for dependable, peace of mind care. Which they promise continuously, yet can't seem to follow through.

My loved one did not receive the care that was promised to my family during our tour. The community was never staffed properly and there always seemed to be a mix up with the scheduling. They also provided poor care for my mother who has memory loss, I am very dissatisfied and would not recommend this facility.

From the moment we arrived with our mom, we knew we had made a mistake! We decided to give this facility a try, but as time went on, we witnessed many residents being neglected and uncared for. Our mom suffered a stroke, and we were not notified until days later. We will forever regret our decision to place her at the Blake. The workers were uncaring and unconcerned about her care. Thank goodness we had a hospice team in place.

We had some major difficulties at this community. There were issues with items going missing from my loved ones room, and I feel they did not handle their medication management service well. We moved our loved one to an different Emeritus facility, which is doing a much better job.

The service at Elmcroft is deplorable.....They do not do anything that is communicated to you during the Sales Speech....We had to beg for my dad's apartment to get cleaned..and I had to ask that they quitserving him meals with greens even though he is on coumadin. There is much more to comment, but bottom line is...when the employees are out of ear shot and say they are looking for other jobs...because it is that bad...BEWARE.....Plus my dad said he was losing things...Pretty sure they were lifted.

I really did not like this place much at all. It felt like stereotypical nursing home where you just stay until you die. Also the room where very small.

Our families experience was horrific, not one part of it met the expectations. The quality of care was so poor, when we would come to visit the residents hair looked so greasy it was almost like you could ring it out. We would see people walking around in soiled clothes - if the residents don't want to change or shower the staff just says okay and walks away. There was urine in the hallways that would not be cleaned up. Our loved ones medicine was lost. It was the worst experience. It was their job to evaluate the residents once a month and our loved one was never evaluated. We felt it was all about money.

I did not like this community at all. It looked like a nursing home and we were looking for more of assisted living.

My loved one was there three weeks and there would be phone calls in the evening due to my loved one falling. The night shift wasn't attentive after the staff put the residents to bed. The day shift would move the residents out to recliners for the staff to watch the residents closely during the day. The office staff lost my loved ones hearing aides and batteries for the hearing aides on the first day.

They have recently lost all of the maintenance team members, and the head nurse has left. I wish I would have checked more into the community prior to moving here. However, I don't know if that would have changed anything. The administrator has been good to work with. They seem to have trouble getting workers. The food is terrible here.

The care was absolutely horrible. I live in a different state than my loved one. My loved one was supposed to be getting physical therapy, and wasn't getting the therapy they needed. In addition they lost lots of weight and this wasn't planned. The community let me know that my loved one was ready to go home. I received a phone call and had to fly down to get them out of the community The Colonnade was horrible and they fought me on getting money back to me since I was taking my loved out of the community. There were several staffing changes, and hopefully it is better now.

Because there are no RN’s on staff, there was a lot of theft of medications (especially diabetic medicines). Also, residents get billed for services they never received.

I would never again allow anyone in my family to be placed in Superior. I was given inaccurate information about the services they provide and my loved one was injured . I was given “nurses notes” that were a joke and seemed to have been written after the fact, never could get the same version twice of the accident. It is a difficult decision to place a loved one in a facility and it is heartbreaking to find out they were neglected when they can’t care for themselves.

Very displeased of the uncompassionate handling of being informed that my mom was in the hospital during the Covid19 pandemic. Would have been nice to have experienced some humaness from management.

I was happy with this facility only to be surprised with an excessive price increase within the first few months of my mother moving in. This was done with no warning ,discussion or explanation. With the lockdown from Covid19 I have not been able to visit my mother. It is a $550.00 increase! While some increase in her care is acknowledged because I cannot go in..I should have been warned . My heart is heavy with the feeling of being duped from promises of everything I could possibly think of asking before the move in. Now I feel I should have had an attorney ...is there no care about what it is trying to navigate these unknown or misrepresented or misunderstood promises?